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Hampton Inn & Suites Nashville/Franklin (Cool Springs)

2.5 star property

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Photo gallery for Hampton Inn & Suites Nashville/Franklin (Cool Springs)

Restaurant
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Terrace/patio
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
  • Housekeeping

Explore the area

View in a map
7141 S Springs Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪3 min walk‬
  • Place, Aspen Grove Park
    ‪15 min walk‬
  • Place, The Factory
    ‪6 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Large)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking (Large)

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Kitchen, Non Smoking)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Kitchen, Non Smoking)

8.6 out of 10
Excellent
(4 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Pool View

9.6 out of 10
Exceptional
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchen, Pool View (Non Smoking)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Kitchen, Pool View (Non Smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Pool View (Shower Only)

27-inch TV with digital channels, video game console

Room, 1 King Bed, Pool View (Shower Only)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Pool View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Pool View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen

9.0 out of 10
Wonderful
(11 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Shower Only)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed (Shower Only)

9.4 out of 10
Exceptional
(10 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Hampton Inn & Suites Nashville/Franklin (Cool Springs)

Pet-friendly hotel connected to a shopping centre in Franklin with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning and laundry facilities. Housekeeping is available on request.
Hampton Inn & Suites Nashville/Franklin (Cool Springs) offers 127 accommodations with video game consoles and a safe. Pillowtop beds feature down duvets and premium bedding. Televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This Franklin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hampton Inn & Suites Nashville/Franklin (Cool Springs). During your stay, you'll be connected to a shopping centre and just a quick walk from CoolSprings Galleria. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute walk from CoolSprings Galleria and a 2-minute drive from Aspen Grove Park
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Nashville/Franklin (Cool Springs) offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is available daily. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hampton Inn & Suites Nashville/Franklin (Cool Springs). Self parking is free.

This Franklin hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch TV with digital channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 15 September 2025 to 15 March 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Nashville/Franklin Cool Springs Hotel Franklin
Hampton Inn Nashville/Franklin Cool Springs Hotel
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Hampton Inn Suites Nashville/Franklin (Cool Springs)

Reviews

Hampton Inn & Suites Nashville/Franklin (Cool Springs) Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 618 reviews
Rating 8 - Good. 182 out of 618 reviews
Rating 6 - Okay. 61 out of 618 reviews
Rating 4 - Poor. 28 out of 618 reviews
Rating 2 - Terrible. 15 out of 618 reviews

Reviews

10/10 Excellent

Ross Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was nice. It saved us a lot of money that we would have had to have eaten out. It was safe. The pool was nice.
Stayed 7 nights in Aug 2025

8/10 Good

CHARLES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Stayed 2 nights in Aug 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value and breakfast

Comfortable bed, clean and enjoyed breakfast for four mornings.
Stayed 4 nights in Jul 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included. Friendly Staff. Approx. 30 min (or less) drive to and from the airport. Has an outdoors pool.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

tyrel

Stayed 1 night in Jul 2025

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping and restaurants
Stayed 3 nights in Jul 2025

10/10 Excellent

Trisha

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: close to major roadways, restaurants, and shopping.
Stayed 1 night in Jul 2025

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, Door safety latch did not work. Door did not lock when leaving unless you pilled it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jean

Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
With the exception of having an outdoor pool, we loved everything about this property and our stay here. The room was great, the property was clean and well maintained, and the staff were exceptional. .I wish I had written their names down, but I do want to recognize the young man and woman at the front desk for check-in and check-out, and the girl working the breakfast area. She always had a great smile and the food never ran out! We will be back for sure! Thank you to everyone there. They do your property pround!
Stayed 2 nights in Jul 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff, clean hotel
Stayed 8 nights in Jun 2025

10/10 Excellent

Gabriel, Hollywood

Stayed 4 nights in Jun 2025

10/10 Excellent

Jeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite exceded my expectations. The staff was kind, courteous, qnd knowledgeable. 2nd stay at this hotel and plan to return.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had misbooked a previous hotel so we had to continue another four hours on our trip. We were going on 30 hours of no sleep and when we called, reception immediately changed our reservation to allow us to check in early. The two women in reception were absolutely wonderful, greeted us with so much kindness and hospitality. It made a world of difference to us.
Stayed 1 night in Jun 2025

4/10 Poor

Natalie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The hotel itself was nice. I was very disappointed that we had to change rooms in the middle of our stay. We woke up after the first night and our ceiling (on the second floor) was leaking. It was leaking bad enough that it woke us up at 5:30am (after going to bed at 1:30). We finally got out of bed because we could hear multiple leaks and then we could hear splashing. We went down for breakfast at 6:30 because we couldn’t go back to sleep. The hotel did allow us to switch rooms right away, but we had to pack up and move in the middle of our stay. I have never had something like this happen before. The next morning when I took a shower, the conditioner was completely empty (shampoo and body wash was fine) and the shower drain wasn’t working well. The bed in the first room was a lot more comfortable than the second. Overall, it was a nice hotel with great breakfast, but it was disappointing to have to move rooms in the middle of our stay.
Stayed 2 nights in May 2025

6/10 Okay

Kelly, seattle

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Checking in all was good. Yes eco-friendly on the surface but no recycle. You should check that info on the booking site matches the hotel site. I specifically booked here because check out was supposed to be noon. It wasn’t. Our room was never cleaned during our stay. I asked for more towels. After some back and forth we never got them. The buffet is monitored but the tables were never cleaned by staff.
Stayed 3 nights in May 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, but . . .

The staff was great, but the tv. though on, continously lost video and audio. Breakfast was pretty good.
Stayed 1 night in May 2025

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Erin

Travelled with family

Paid for two nights only stayed one

I canceled one night, Friday, April 26 via the Hotels app and when I arrived on Saturday I was told third party did not cancel my reservation Friday.
Stayed 1 night in Apr 2025