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Tru by Hilton Franklin Cool Springs Nashville

2.5 star property

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Photo gallery for Tru by Hilton Franklin Cool Springs Nashville

Lobby
Snack bar
Reception
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1001 Knoll Top Lane, Franklin, TN, 37067
  • Place, Saint Thomas Medical Partners
    ‪15 min walk‬
  • Place, SOAR Adventure Tower
    ‪2 min drive‬
  • Place, CoolSprings Galleria
    ‪3 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(101 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(51 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,018 reviews
The price is €99
includes taxes & fees
11 Jan - 12 Jan
Hyatt Place Nashville/Franklin/Cool Springs

About this property

Tru by Hilton Franklin Cool Springs Nashville

Hotel with free breakfast, in the vicinity of The Factory
Along with a 24-hour fitness centre, this smoke-free hotel has a snack bar/deli and a 24-hour business centre. Free weekday breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Change of towels is available on request
Tru by Hilton Franklin Cool Springs Nashville offers 135 air-conditioned accommodations with a hairdryer and an iron/ironing board. 55-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Tru by Hilton Franklin Cool Springs Nashville. During your stay, you'll be within walking distance of Saint Thomas Medical Partners. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a 24-hour business centre, convenience store and a computer
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from The Factory and 6 minutes from CoolSprings Galleria
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. The business-friendly Tru by Hilton Franklin Cool Springs Nashville also features a 24-hour fitness centre, coffee/tea in common area, and a corner/local shop. Self parking is free.

This Franklin hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Franklin Cool Springs Nashville Hotel
Tru by Hilton Franklin Cool Springs Nashville Franklin
Tru by Hilton Franklin Cool Springs Nashville Hotel Franklin

Tru by Hilton Franklin Cool Springs Nashville Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1000 reviews
Rating 8 - Good. 147 out of 1000 reviews
Rating 6 - Okay. 41 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stefania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very friendly and helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Nekdrea, Tunica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice & quiet.. breakfast was great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Excellent. Nick was exceptional and very helpful
Stayed 5 nights in Oct 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect combination of cleanliness, courteous staff, and comfortable room decor. My fourth stay at this facility in the last 7 months. My favorite in the Franklin area …
Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
We found Tru to be very nice. We will start staying at them when we can.
Stayed 1 night in Oct 2025

8/10 Good

Rickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Elizabeth, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh towels. friendly staff. good breakfast and well stocked. clean. loved the big breakfast space and the bright colors.
Stayed 3 nights in Oct 2025

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities
TRU has become my favorite!
Stayed 2 nights in Sep 2025

10/10 Excellent

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, clean, & very nice staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Stayed 2 nights in Oct 2025

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, and for me, that’s usually my number one gauge! I didn’t see one hair in the bathroom! The hotel was close enough to Nashville, but far enough away to rest!
Stayed 2 nights in Oct 2025

10/10 Excellent

Patrick

Stayed 1 night in Sep 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The place had a very welcoming vibe.
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and great staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Sherron

Stayed 4 nights in Sep 2025

6/10 Okay

Stephen, Riviera Beach

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Internet was up (most days) and regularly down (every night).
Stayed 4 nights in Sep 2025

10/10 Excellent

Keerron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2025

10/10 Excellent

Charlene Marie, Melrose

Stayed 3 nights in Sep 2025

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and great staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little option for staying in the local area. Parking was great, staff was friendly. Lobby coffee was awesome! Room was clean and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
3rd time staying here. Thank you
Stayed 2 nights in Sep 2025

10/10 Excellent

Hollie

Travelled with family
Clean room, comfortable bed
Stayed 1 night in Sep 2025

10/10 Excellent

Mary

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service! Nate and the rest of the team - highest marks. Good property. Excellent location. Easy parking. 24 hrs coffee and free breakfast! What else can we for! Perfect
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelly

Liked: Amenities
I was greeted by a pleasant employee who was able to get me an early check in which I was thankful for. My room was spotless, and the location was great! It was close to everything but also far enough away that the area was nice and quiet.
Stayed 3 nights in Sep 2025