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Hotel de l'Ecluse

3.0 star property

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Photo gallery for Hotel de l'Ecluse

Exterior
Shower, free toiletries, hair dryer, towels
Premium bedding, minibar, individually decorated, desk
Reception
Daily buffet breakfast for a fee

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Rue De l'Ecluse 24, Neuchatel, NE, 2000
  • Place, Prison Tower
    â€Ș3 min walk‬
  • Place, Place Pury
    â€Ș6 min walk‬
  • Place, Neuchatel Botanical Garden
    â€Ș13 min walk‬
  • Airport, Bern (BRN-Belp)
    â€Ș64 min drive‬

Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

Premium bedding, minibar, individually decorated, desk

Classic Double Room Single Use, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Premium bedding, minibar, individually decorated, desk

Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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The price is €179
includes taxes & fees
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About this property

Hotel de l'Ecluse

Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance and a front desk safe are on-site.
Hotel de l'Ecluse offers 22 accommodations with minibars and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel de l'Ecluse, you're just a quick walk from Prison Tower. Free WiFi in public areas, a bar and a coffee shop/cafe are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Chateau de NeuchĂątel and 4 minutes on foot from Prison Tower
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel de l'Ecluse.

This 3-star Neuchatel hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Lift (110 centimetre wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 40.0 per night.
  • Cots (infant beds) are available for CHF 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 123 reviews
Rating 8 - Good. 54 out of 123 reviews
Rating 6 - Okay. 11 out of 123 reviews
Rating 4 - Poor. 3 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
Room was clean. Friendly staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Tsuiyueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

E. Michael

Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022
Verified

6/10 Okay

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HĂŽtel moyen

HĂŽtel trĂšs moyen
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
éąšăźé€šă‚Šă‚ˆă„éƒšć±‹ă§ă—ăŸ
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Paul

Liked: Amenities
Cosy hÎtel, bien situé au centre, prÚs parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und praktisch eingerichtet.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gerÀmiges Zimmer. Sehr ruhig.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NeuchĂątel bei Regen

Das Àusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service

Gutes Hotel fĂŒr Kurzaufenthalt

Insgesamt gute Übernachtungsmöglichkeit fĂŒr eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine VergĂŒnstigung (mind. CHF 25.00 pro 24h in umliegenden ParkhĂ€usern!)
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021
Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N. Weisskopf

Super Zentrale Lage.
Stayed 3 nights in May 2021
Verified

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bon choix pour dormir Ă  NeuchĂątel

L'hĂŽtel n'est pas facile Ă  trouver et je n'ai pas trouvĂ© oĂč me garer ailleurs qu'au parking du centre commercial Ă  proximitĂ©. Mais il est bien situĂ©, refait Ă  neuf et d'un tarif raisonnable.
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent emplacement

Personnel accueillant et serviable. Chambre propre et confortable. Possibilité de manger sur place (trÚs bon). Au centre ville.
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SĂ©jour affaire

Je recommande
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt im Hotel war sehr angenehm.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderbar
Stayed 1 night in Aug 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres agreable et propre, bien situé . Les chambres sont calmes et spacieuses.
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top!

Top!
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le seul bémol wifi trop lent
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel an guter Lage gerne wieder
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & clean room with a kitchen. Friendly staff

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.
Stayed 3 nights in Jun 2020
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TipTop

Sauberes Zimmer, gute Lage, freundliches Personal
Stayed 1 night in May 2020

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