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Neuchatel City Hotel

Property class: 2

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Photo gallery for Neuchatel City Hotel

A view from a window with two wooden chairs, overlooking a cityscape with buildings and a body of water.
A hotel room with two beds, a desk, a chair, a shower, and a view of a cityscape.
A modern lounge area with sofas, armchairs, and a coffee table.
A hotel room with a bed, a desk, two chairs, a table, a window with a view, and a painting on the wall.
A modern lobby with a reception desk, seating area, and large windows.

Reviews

5.0 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
15-17 Av. de la Gare, Neuchatel, Canton of Neuchatel, 2000
  • Place, Theatre du Passage
    ‪3 min walk‬
  • Place, Chateau de Neuchâtel
    ‪5 min walk‬
  • Place, Place Pury
    ‪6 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪64 min drive‬

Room options

View all photos for Standard Double or Twin Room

A hotel room with two beds, a desk, a chair, a window with curtains, and a painting on the wall.

Standard Double or Twin Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Double or Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a view of the city.

Economy Double or Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Single Room

A bedroom with a bed, a desk, a chair, a TV, and a window with a view of buildings.

Economy Single Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room

A hotel room with a bed, a desk, a chair, a TV, a window with curtains, and a radiator.

Standard Single Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a balcony with red curtains.

Economy Triple Room

  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Basic Double Room

Shower, hair dryer, towels, soap

Basic Double Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Shower, hair dryer, towels, soap

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Basic Single Room

Shower, hair dryer, towels, soap

Basic Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Neuchatel City Hotel

Express check-in and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Neuchatel City Hotel offers 101 accommodations with a safe and a hairdryer. 82-cm LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Neuchatel City Hotel, you're just a quick walk from Theatre du Passage. Enjoy features like free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a virtual front desk
  • Steps from Theatre du Passage and Galerie Quint-Essences
  • Cats and dogs welcome for a fee
Neuchatel City Hotel offers its guests express check-in. WiFi is free in public spaces.

This Neuchatel hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 82-cm LED TV with cable channels

More

  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay, Samsung Pay and TWINT
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number CHE-377.608.385
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Neuchatel City Hotel Hotel
Neuchatel City Hotel Neuchatel
Neuchatel City Hotel Hotel Neuchatel

Neuchatel City Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 6 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

5.4/10

Cleanliness

4.6/10

Staff & service

3.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

francesco

Liked: Staff & service
Disliked: Amenities
It looks like the business is starting from scratch with this econcierge thing. I think they need experience to find the correct balance. I was there for two days, the only rubbish bin in my room was a very small one in the bathroom. It may work for one night stay but if someone stay few days they may fill up the room with rubbish. Experience should put these new business niggles right.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel avec des insectes dans ma chambre, ce qui a été nié par l'hôtel, le tout en étant particulièrement désagréable. Dans le même temps, ma collègue s'est retrouvée piquée par des punaises de lit et aux urgences pour une réaction allergique. Quand on signale ce point, le personnel met en doute ne s'excuse pas et est très désagréable. Pas de petit déjeuner? Une plateforme qui ne marche pas pour récupérer les factures... rien ne va, ni le fond ni la forme. À éviter absolument
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Louis Winsley

Disliked: Staff & service
Séjour convenable pour une nuit
Stayed 1 night in May 2026
Verified review

6/10 Okay

Vincent

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2026