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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Street view
Serves breakfast and brunch
Serves breakfast and brunch
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Bistro 29 – This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Libera – On-site bar. Open daily.
The Lobby – This lobby lounge serves breakfast, brunch and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1008 reviews
Rating 8 - Good. 233 out of 1008 reviews
Rating 6 - Okay. 148 out of 1008 reviews
Rating 4 - Poor. 93 out of 1008 reviews
Rating 2 - Terrible. 70 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda Miroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Got in late (2a). Front desk was 100% on - couldn't have been more efficient or nice foe thar matter. Room was clean. Shower was great after a long businesa trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our weekend. Great vibes all around at the hotel and really decent space in the double bed room for 4 people! Highly recommend!
Stayed 2 nights in Sep 2025

2/10 Terrible

Geri

Disliked: Staff & service
Couofnt find my reservation ajd the okder gentkrnsn at thevfrontvdesk was extremely rude. In addituon was "accebtidently" overcharged $523.00 on my bank card.
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Business traveller
Liked: Cleanliness
Stayed 3 nights in Sep 2025

6/10 Okay

Sheyla, providence

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dark common rooms. Cave like. Rooms feel like small office spaces revamped. Very loud and windows don’t keep busy nyc noises away. Hallways feel unsafe and whole vibe isn’t comfortable. Room clean. Linens and towels fine.
Stayed 1 night in Sep 2025

6/10 Okay

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely staff, everyone was super kind and check-in was smooth. Large lobby with bar and photobooth which we loved! Our room was pretty dark, we didn’t have access to direct sunlight, which was unfortunate. We had a few issues with the shower plumbing as water didn’t drain well and orange rust fell on our friends hair during their shower. A/C was not working as well given it was extremely warm outside during our visit. Check out was easy and staff were extremely helpful with our bags!
Stayed 3 nights in Apr 2025

10/10 Excellent

Clayton

Stayed 3 nights in Sep 2025

6/10 Okay

Tyler, Scotts Valley

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Definitely not a 4 star hotel, though they charge you for it. No restaurant, no in room dining, no bell service. Lobby is just one large room. No pool. Small gym. Loud parties at night. People smoking on floors. Rooms are ok. Definitely not aligned with the quality of other ACE hotels.
Stayed 7 nights in Sep 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at the Ace Hotel. Itʻs located well in NYC. Thereʻs a breakfast.bar with croissants and coffee, tea, just right fora small breakfast before going out in the city. Our room had a full refrigerator, an excellent bathroom and bed, and a view of the Empire Stat building a block away. It was a little bit dimly lit, but otherwise excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kristina, Vestaburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ace. I’ve been staying there since 2015 and I just can’t see myself staying at any other hotel. The central location is unbeatable and the low key vibe is exactly my speed.
Stayed 5 nights in Sep 2025

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2025

10/10 Excellent

Cam

Stayed 2 nights in Sep 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great NYC Hotel

Comfortable room. Helpful and Friendly Staff. Great location for a homebase to explore NYC.
Stayed 3 nights in Jun 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very well-located to transit and bike rentals. Room was spacious and cleverly-appointed. Shared a 2-bed with my adult son and there was ample room for both of us.
Stayed 2 nights in Sep 2025

8/10 Good

Mori

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes—swiftly and professionally. Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel—just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.
Stayed 4 nights in Aug 2025

8/10 Good

Melody

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code of purchase. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes, swiftly and professionally. Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel. just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.
Stayed 1 night in Aug 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Phillip, Newburyport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice sized room and comfortable. Great location.
Stayed 1 night in Aug 2025

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Patrick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Not as good as I thought it would be

The front desk staff were very short and rude, actually lied to me four times about an Internet outage…
Stayed 3 nights in Aug 2025

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Thomas, Cape May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent supportive staff. Very unique atmosphere with a nice lounge and bar area.
Stayed 1 night in Aug 2025