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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Two entrance doors with glass panels and the inscription 'ACE 20' above each.
Enjoy a drink at the bar, where a bartender serves a variety of beverages.
Welcome to Excelsior, where friendly staff are always ready to assist you.
Relax in a stylish room with a curved sofa, coffee table, and armchair, surrounded by dark paneling and a large woven rug.
Experience the unique blend of art and nature in our inviting lobby, featuring a stunning abstract piece, a vintage photograph, and a door leading to a serene outdoor space.

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

7.8 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(40 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 9.9 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1016 reviews
Rating 8 - Good. 241 out of 1016 reviews
Rating 6 - Okay. 147 out of 1016 reviews
Rating 4 - Poor. 97 out of 1016 reviews
Rating 2 - Terrible. 67 out of 1016 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vintage hotel in great area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Charles

Stayed 4 nights in Mar 2025

10/10 Excellent

Çaglar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good location.
Stayed 1 night in Apr 2025

8/10 Good

Tori

Stayed 2 nights in Mar 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Rooms were a little basic but the most clean I have ever seen. Would stay here again for sure.
Stayed 13 nights in Apr 2025

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic New York City hotel, great location, spacious room for the city, nice touches in the room including retro radio, fridge and guitar!
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, we loved staying here. The location is ideal, only 1 block away from the subway, 5th avenue and surrounded with amazing food options. We had drinks and dinner at the hotel and the experience was great too. The staff is great and always ready to help. Would definitely stay here again. My only comment is that the surfaces of the room were a bit dusty.
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location, poor room quality

The mattresses were very indented. The shower was super small, and the shower curtain would touch your body while you were showering. The TV never worked. I told the front desk three times, and they never got it working.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tracy

Stayed 1 night in Apr 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Ivonnet, Miami

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very well situated, lots of restaurants, shopping, walk everywhere from here. Spacious lobby, nice cafe and restaurant. Quiet rooms on the smaller side like a lot of hotels in NY but nicely decorated and comfortable. The hotel is probably do for just a bit of maintenance, nothing huge just a bit more detailed cleaning.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Luka

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The bunk room was like a prison cell. We saw roaches in the room
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff was great. Decent size rooms. Would definitely stay again
Stayed 3 nights in Apr 2025

10/10 Excellent

DAMIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a great, central part of town
Stayed 3 nights in Apr 2025

8/10 Good

Melissa, Bridgewater

Stayed 2 nights in Apr 2025

8/10 Good

conor

Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old run down rooms, there wasn't any hot water, the staff didn't have time for anything, the bathrooms were so dirty.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, amazing room especially for NYC. My only recommendation is to put a changing table in one of the bathrooms on the lobby floor.
Stayed 3 nights in Mar 2025

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms/bathroom are small but overall a great price for location. Definitely some wear and tear. Could use a facelift.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay

Great location and loved the vibe. Everyone was super friendly
Dinner in the bar
Stayed 3 nights in Mar 2025