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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Lobby lounge
Bar (on property)
Reception
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Place, Times Square
    ‪16 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Reviews

Ace Hotel New York Reviews

8.0

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 458 out of 1012 reviews
Rating 8 - Good. 243 out of 1012 reviews
Rating 6 - Okay. 147 out of 1012 reviews
Rating 4 - Poor. 97 out of 1012 reviews
Rating 2 - Terrible. 67 out of 1012 reviews

Reviews

8/10 Good

Gretchen

Liked: Amenities
Comfortable bedding, spacious room. Wasn’t crazy about the nightclub vibe in the lobby (in the evenings- during the day it’s workers on laptops)-but I’m sure works well for lots of folks. Good adjacent restaurant. Location convenient to many transportation options and tasty grab and go food options right there.
Stayed 4 nights in Jun 2025

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
Cool place with a unique feel. Enjoyed the service also.
Stayed 3 nights in Jun 2025

8/10 Good

Tatiana

Stayed 2 nights in Jun 2025

4/10 Poor

Jacques, Indian Wells

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room is so tiny, it is ridicule. And at that price, unacceptable. I can't even walk from the bed to the window without climbing on the bed. It took me 45 minutes to connect to the WIFI and I had to call the provider myself. There is a water boiler but no coffee, not even instant coffee. Trying to call front desk is impossible. Always busy. The lobby and bar areas are nice. The price of a stay is outrageous for this tiny room.
Stayed 1 night in Jun 2025

8/10 Good

Warren

Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Giancarlo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Smaller than an nyc apt.

Tiny room. Not nearly as advertised.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stayed at the ACE Hotel before and I enjoy coming back. When I asked Freddy at the front desk if our family could have a room with a view to the Empire State Building, he went out of his way to make it happen. The 28th street subway station is right around the corner, the Stumptown Cafe in the lobby is great and it's walkable to Times Square. And to top it off, I love the record player and album selections in the room. I will stay there again.
Stayed 3 nights in Jun 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top-notch! My stay was excellent, and the staff was exceptional! There was a bar to purchase coffee and croissant sandwiches in the morning, which was great since we were on the go. The rooms were uniquely decorated. My bed was super comfortable and the shower was one of the best I've ever experienced. I would highly recommend and stay here again!
Stayed 3 nights in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great fun hotel. Very clean. It definitely is boutique with a curated old fashioned look to the rooms and bathrooms which is nice change from the standard chain hotels. Great atmospheric lobby with bar and coffee counter. Location that can't be beat either. Staff very attentive and helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Monica, New York

Stayed 1 night in Jun 2025

4/10 Poor

peter

Disliked: Cleanliness, amenities, property conditions & facilities
Great location but overpriced
Stayed 2 nights in Jun 2025

6/10 Okay

Lauren

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location and easy
Stayed 1 night in Jun 2025

2/10 Terrible

M

Travelled with family

Hotels.com = disgraceful

Hotels.com were nothing short of a disgrace. Arrived at 00:30am and there was no room available. Spent 60 mins on the phone to hotels.com they couldn't offer us a solution. We had to walk the streets of new York at 2am trying to find a new hotel. Terrible.
Stayed 4 nights in Jun 2025

10/10 Excellent

Wendy

Stayed 3 nights in Jun 2025

10/10 Excellent

Logan

Stayed 4 nights in Jun 2025

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities
Great location and artsy feeling hotel with friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Marc, Oakland

Stayed 1 night in Jun 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness
The service was friendly & the location is excellent. I appreciate that it has an interesting vibe. The rooms need a spruce up - shower drain was super rusted, fixtures got stuck, and AC didn’t work at all our first night - but to their credit, they quickly fixed it in the morning. There was also significant street noise from the 2nd floor but that’s to be expected. I’d give it a good but definitely not great recommendation.
Stayed 3 nights in Jun 2025

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scuzzy, old and dirty. Would never have booked if I knew.
Stayed 4 nights in May 2025