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Best Western Premier Herald Square

3.0 star property

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Photo gallery for Best Western Premier Herald Square

Property amenity
Restaurant
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
50 W 36th St, New York, NY, 10018
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Times Square
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for King Room

Premium bedding, in-room safe, desk, blackout curtains

King Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Accessible Queen Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

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Standard Room, 1 Queen Bed, Non Smoking | Free WiFi, bed sheets
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About this property

Best Western Premier Herald Square

A fitness centre, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
Best Western Premier Herald Square offers 94 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they enjoy Best Western Premier Herald Square's walkable location. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a gym and a bar are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute walk from 5th Avenue and 4 minutes on foot from Empire State Building
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

Public spaces have free WiFi and wired Internet. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Premier Herald Square.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 45 for adults and USD 20 to 45 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 17 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 45 for adults and USD 20 to 45 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Herald
Best Western Herald Square
Best Western Premier Herald
Best Western Premier Herald Square
Best Western Premier Herald Square Hotel
Best Western Premier Herald Square Hotel New York
Best Western Premier Herald Square New York
Herald Square Best Western
Premier Herald Square
Premier Herald Square New York
Best Western Premier Herald Square Hotel
Best Western Premier Herald Square New York
Best Western Premier Herald Square Hotel New York

Best Western Premier Herald Square Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews
Rating 8 - Good. 256 out of 1000 reviews
Rating 6 - Okay. 113 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Diane

Stayed 5 nights in Jan 2026

2/10 Terrible

Almir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed in this property we really wanted to love it based on the reviews but maybe we were just unlucky we got a room with a damaged wall that I didn’t notice at first until a piece of the wall struck my 2 year old while she was watching out the window. Also the staff was not very helpful, we asked if there was a business center and we were told no later on to find there was one. Besides the location we really didn’t enjoy our stay. The beds were uncomfortable, housekeeping skipped our room on the first day. It was one thing after another. We stayed at another property next door last year and had an amazing experience we were hoping this one would be the same but finding a good stay is half of the stay in NYC. We definitely won’t be back to this property.
Stayed 4 nights in Jan 2026

10/10 Excellent

Chanchal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and very polite staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Duniel Lazaro Galvez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience location
Stayed 2 nights in Jan 2026

10/10 Excellent

Raisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel smelled so good! Easy access, great staff!
Stayed 2 nights in Jan 2026

8/10 Good

Avantika

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Faith

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location and the staff was excellent!
Stayed 2 nights in Dec 2025

4/10 Poor

James

Disliked: Cleanliness, staff & service
The room the first night did not have heat, the bathroom light didn’t work well, and the tv was messed up. We were able to switch to a different room for the second night that was much better. Would prefer a refund for the first night though as the room was horrible. Thank you!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a wonderful location, especially around Christmas. Macy’s is nearby, and the Empire State Building was just outside our window on the 17th floor. We had a short stay and didn’t use many of the amenities, but we were pleased with the hotel and the cost.
The view from our room!
Stayed 1 night in Dec 2025

10/10 Excellent

allison

Liked: Cleanliness, property conditions & facilities
Room was clean and staff was helpful. Expedia advertised this hotel with a free breakfast…but that was false information! No free breakfast.
Stayed 3 nights in Dec 2025

10/10 Excellent

Miranda

Stayed 2 nights in Dec 2025

6/10 Okay

mardia

Business traveller
Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Dec 2025

6/10 Okay

Calvin J

Liked: Cleanliness, staff & service
Small but clean room. no heater was working so the staff brought us a portable heater. the sink didn't drain water.
Stayed 2 nights in Dec 2025

2/10 Terrible

ZiXi

Stayed 1 night in Dec 2025

8/10 Good

rusty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location was perfect staff was friendly and helpful
Stayed 4 nights in Dec 2025

10/10 Excellent

bogdan

Stayed 4 nights in Dec 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was great.
Stayed 1 night in Dec 2025

6/10 Okay

Isai

Stayed 1 night in Dec 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good week in NYC, had issue with heat on arrival,fixed immediately, roim phone was down so had to step out in hall to call front desk,but still satisfied!
Stayed 4 nights in Dec 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything you need in NYC hotel. Location superb. Staff helpful, room clean and handy luggage storage for pre- or post-stay. Fantastic views of The Empire State Building from room 16.06- reminds you how close you are to everything and why NYC is soooo special- especially at Christmas. Wouldn't hesitate to recommend.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ronald

Stayed 1 night in Dec 2025

10/10 Excellent

Hong

Stayed 4 nights in Oct 2025

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff…..
Stayed 2 nights in Dec 2025