This could have & should have been a 5 star hotel/experience. Unfortunately, had to knock off two stars for the check in experience.
This was our annual mom's trip away. We always stay in area hotels and have never had issues with major hotel chains accommodating breastfeeding mothers/breast milk storage. We decided to try the Hyatt Regency Times Square this year and called ahead to ensure the hotel could store breastmilk in a freezer and were assured that this is not an issue.
Unfortunately, when we checked in we were told that outside of the "cooler" in our hotel room, it would not be possible to store breastmilk. The manager, Joe Griffin, met us with total ignorance and gaslighting, asked us to prove whom we spoke to on the phone and further, Joe was ignorant as to why the mini fridge (previously referred to as a "cooler" by the female front desk staff) was not adequate to store breastmilk for 3 days. Further, Joe offered no solutions, accommodations or understanding. He did finally agree to waive the hotel service fee as all area hotels were fully booked and we could not move our reservation to another hotel. We had to ourselves go to the hotel restaurant and request to speak to the restaurant manager to see if they had an appropriate area to store breastmilk. Thank goodness for Agat who expressly understood our anxiety and helped us with storage.
Shout out to Kenny, front desk, as well, who "fought" Joe to get us a ROOM at all (they overbooked??) & a late checkout.
