4/10 Poor
Kelly
1 Feb 2026
Disliked: Cleanliness
We checked in around 9:00 pm and left immediately to enjoy the city, which is very common for NYC travelers. When we returned at approximately 2:00 am and entered the room for the first time, it was clear the room had not been cleaned or turned over from the previous guests.
There was food left in the room, the beds were made with visible red hair and stains on the sheets, and the bathroom showed signs of prior use. This was not a matter of preference — it was a clear housekeeping and sanitation failure.
When this was reported, management stated that we “took too long to complain.” That response is unreasonable. We had not occupied or used the room prior to discovering these conditions, and guests should not be expected to fully inspect bedding and bathrooms immediately upon check-in, especially when they leave the hotel after dropping off belongings.
The room was in this condition upon arrival, regardless of when it was discovered. The lack of accountability afterward was just as disappointing as the condition of the room itself.
I would strongly encourage management to review housekeeping procedures and how guest concerns about cleanliness are handled.
Kelly
Stayed 2 nights in Jan 2026