4/10 Poor
Chie
28 Nov 2025
I really wanted to enjoy my staycation. I live in the neighborhood and just wanted a little getaway.
For this reason I was going to stay in and do nothing unlike most people who would be here exploring the city. So when I read before booking that there would be in room dining and a restaurant downstairs I was excited I won’t need to even step outside for food. I checked in and scanned the QR code in the room to pull out the menu, checked the hours for in room dining and called guest service to order. I was then quickly brushed off by a response “we don’t do in room dining”. I told them it’s written on their website which was replied with “well it shouldn’t”. I was appalled by the non apologetic response and the misleading information that is all over the website and in room.
Another minor issue was that I was given two bottles of water with sleeves that said water was complimentary for honor members. When I checked the bill I was charged for them. I had to call the customer service 6 times to finally reach an operator who then told me that my honor member status was not eligible for free water. I was so confused because you can’t just put water bottles stating they’re free in my room and charge for them afterwards. I pointed that out and she talked to a manger and came back telling me they’re going to remove the water charge and send me a corrected bill. Which never came.
So overall terrible customer service but otherwise the room was nice and clean.
Chie
Stayed 4 nights in Nov 2025