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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Exterior
Room amenity
Exterior
City view
Free daily on-the-go breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(33 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

City view

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

City view

Standard Room, 2 Double Beds (High Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

City view

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(185 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

City view

Standard Room, 2 Double Beds

7.4 out of 10
Good
(97 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square by IHG

A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Within a 10-minute walk of Times Square and Madison Square Garden
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 22.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 979 out of 2531 reviews
Rating 8 - Good. 637 out of 2531 reviews
Rating 6 - Okay. 456 out of 2531 reviews
Rating 4 - Poor. 248 out of 2531 reviews
Rating 2 - Terrible. 211 out of 2531 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marcelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean hotel. Great size of bedrooms. Very comfortable beds. Perfect locations. The breakfast staff was excellent. They were kind, attentive, and made sure everything was well stocked and organized. Their positive attitude made a big difference in our stay.
Stayed 4 nights in Dec 2025

6/10 Okay

parikshit

Travelled with partner
Liked: Cleanliness
Lift service and room service
Stayed 3 nights in Dec 2025

6/10 Okay

Will

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
2 elevators for 36 floors. Room had carpet thrown over uneven flooring. Air conditioner sounded like there was metal stuck in the fan. Staff was friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good for what we needed and great for the price. Rooms are small but clean. It was walkable to Times Square. They had hot chocolate and cookies out in the afternoon which was a nice special touch.
Stayed 2 nights in Dec 2025

2/10 Terrible

Naeem

Stayed 3 nights in Dec 2025

4/10 Poor

Davis, Beamsville

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Good location. The rooms were very small, old ac/heater which would be either too hot or too cold, basic tv with no streaming options. Breakfast limited and crowded.2 elevators serving 36 floors meant long wait times, at times had to climb down 15 floors after waiting for 20-30 mins. Dim lighting in room. Definitely not worth the price.
Stayed 5 nights in Dec 2025

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are small, but fine for a one night stay. Only one bathroom in the lobby area.
Stayed 1 night in Dec 2025

10/10 Excellent

DAVID

Stayed 2 nights in Dec 2025

10/10 Excellent

Janet

Stayed 4 nights in Dec 2025

10/10 Excellent

Robert, Zephyrhills

Liked: Cleanliness, property conditions & facilities
I will admit that I didn’t go in with high expectations. But I left with complete amazement at the level of service, cleanliness of the hotel, and the staff that feels like you just walked across the street to ask for something from your neighbor. fantastic day great location, but the hotel and staff make it worth the money.
Stayed 3 nights in Dec 2025

8/10 Good

Robert S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to holiday activities and theaters, restaurants
Stayed 2 nights in Dec 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel perfect location
Stayed 4 nights in Dec 2025

10/10 Excellent

MIRNA CLAUDIO

Travelled with family
Liked: Cleanliness, amenities
everything ok was good
Stayed 3 nights in Dec 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy room and great staff! Perfect location!
Stayed 2 nights in Dec 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, amenities
CLEAN ROOM HELP FULL STAFF
Stayed 4 nights in Dec 2025

10/10 Excellent

Rosie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Dec 2025

8/10 Good

Sebastian

Travelled with partner
Liked: Cleanliness
Received texts from hotel making sure everything okay if I neeeded anything thought this is cool
Stayed 3 nights in Dec 2025

4/10 Poor

Mandhir

Stayed 3 nights in Dec 2025

6/10 Okay

Lawan

Travelled with family
Liked: Cleanliness
Staff was very courteous the hotel could use a couple updates.
Stayed 2 nights in Dec 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was a little worn, but clean. Bed was very uncomfortable. I could feel the springs in the mattress. I can overlook a lot of things in a hotel but the mattress is the one thing that has the biggest impact on my stay and it failed. When I pay over $1000 for a 2 night stay the mattress should not have any issues.
Stayed 2 nights in Dec 2025

4/10 Poor

Steven

Disliked: Staff & service
Only one of the two elevators was working. It took 15 - 30 minutes to catch the working one. The hallway where the elevators are is very narrow and many guests with luggage would be waiting making it difficult to get down the hall to the breakfast are. The breakfast is small with tables on top of each other making it difficult to move around. Hiusekeeonly left decaf k-cups and when I asked the man at the front desk for regular coffee he said “if you want regular coffee the breakfast room opens at 6:30 am..” I do not recommend this hotel.recommend difficuwalk around. Housekeeping did not refilcups
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie, Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very nice. The staff was amazing. Would definitely stay here again
Stayed 3 nights in Dec 2025

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The front desk was so amazing and very helpful! The hotel is walking distance to time square.
Stayed 3 nights in Dec 2025

4/10 Poor

Emil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room looks old, the tv is not even smart tv. Staff are not very welcoming and accomodating. Feels like they dont like what they are doing esp. The people on the front desk.
Stayed 1 night in Dec 2025

6/10 Okay

Sumera

Travelled with family
Disliked: Amenities, property conditions & facilities
For some reason the stay this time wasn’t great -the room wasn’t decorated after giving instructions for more than 2 weeks ago -the elevator wait was for minutes -i had to take the stairs with my ageing parents which were 70 years and above, and his 70th birthday went for a toss while the manager tried to do but it wasn’t the great day ever. We also struggled with the room. The room was extremely small and it was so difficult to fit and for people the State that we had in Holiday Inn to the other side of the corner close to 5th Avenue was amazing, but this time I’m not sure what went wrong. It was a long queue long wait and a lot of things that we didn’t enjoy in the day. Additionally, there is a refund that I was supposed to get. It’s been more than two months, but I haven’t got it from the hotel, so I’m not sure what’s happening.
Stayed 2 nights in Nov 2025