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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
In-room safe, desk, blackout curtains, soundproofing
Exterior
View from property
Free daily on-the-go breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

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343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Manhattan
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(172 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(94 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 909 out of 2394 reviews
Rating 8 - Good. 605 out of 2394 reviews
Rating 6 - Okay. 430 out of 2394 reviews
Rating 4 - Poor. 242 out of 2394 reviews
Rating 2 - Terrible. 208 out of 2394 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Anthony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

It was 4/10

The room was pretty clean, but I had a lot of problems with the bathroom one room my toilet kept getting overflown so they changed me and my fiancé rooms. Then the other room did not have running hot water. It was an inconvenience to our stay as far as getting ready, so we backtracked about an hour getting those things settled as far as location. It’s in a pretty good area not too long of a walk to Times Square.
Stayed 3 nights in Oct 2025

8/10 Good

RAFAELA MARLENE

Liked: Cleanliness
The breakfast is good
Stayed 3 nights in Oct 2025

10/10 Excellent

Illia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Room comfort
The elevator situation was a disaster. We were on the 24th floor and there were only two elevators. For breakfast and checkout, it was impossible to get down to the lobby. The elevators were always full when the doors opened. We ended up walking 24 floors down. Also, the rooms were very small.
Stayed 2 nights in Oct 2025

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
Had stayed at the HI on 8th Avenue last time and do not know how I got booked into this one on w39th street but it was not as good and was more out of the way. The staff were very friendly here, but I liked the other hotel much better!
Stayed 3 nights in Oct 2025

4/10 Poor

crystal

Travelled with family
We had a roach in our room other than that everything was ok
Stayed 2 nights in Oct 2025

4/10 Poor

Marisca

Disliked: Staff & service, property conditions & facilities, room comfort

Would not recommend

Location is nice, walking distance from Times Square. I booked the standard room and was informed upon check in we had a twin room. When I asked if we could get a queen/king room, the lady at reception explained we were given whichever room was left, as I had booked the standard room. Poor, but if that’s the case….. she suggested I would check the next morning after breakfast to see if we could move rooms. The beds were horrible, you could feel the springs and it had clearly been used lots as there were dents in the mattress. Checked after breakfast following day, was told too early, all during the day. I did, then told to check when coming back. I did, but nothing available. Then the lift situation; only 2 for the entire 36 floor hotel. And only 6 people allowed at one time. You guessed it, lots of waiting and braving stairs. The hotel is very dated. Showers were nice and room was clean. Would not stay again though
Stayed 4 nights in Oct 2025

2/10 Terrible

Meriam

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Riche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room temperature was hard to control
Stayed 4 nights in Oct 2025

4/10 Poor

KERRY ANN

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Sep 2025

8/10 Good

Han-Chin

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Restroom is old. Suggest to renovate.
Stayed 5 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, perefect location. Great staff
Stayed 3 nights in Oct 2025

4/10 Poor

Jared A

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
For 600$ a night you would think parking was included, but it was an extra hundred dollars for parking for one night. Rooms were very small.
Stayed 1 night in Oct 2025

6/10 Okay

Murtaza

Stayed 3 nights in Oct 2025

8/10 Good

Aania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We had a great stay. The elevator is not working well so we had to take stairs a few times from the 13th floor! The hotel staff was helpful and kind! The beds were comfortable and everything worked great!
Stayed 3 nights in Oct 2025

10/10 Excellent

Yvonne, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to pretty much everything.
Stayed 3 nights in Oct 2025

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small and no fridge or microwave. Can ask at desk for fridge. Breakfast pretty good. Beds comfortable. No laundry. Very basic
Stayed 3 nights in Oct 2025

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service, amenities
Rooms were clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Jean-Francois

Stayed 2 nights in Oct 2025

2/10 Terrible

Erron

Travelled with family
Disliked: Staff & service
I initially booked for four nights due to the information on Expedia that gave the distance to time square as 6mins which in reality is more like double that time. the distance was too far for walking for my wife who has degenerative osteoarthritis. i also noted a huge difference in the advertised few given on Expedia which showcase total amount inclusive of taxes and fees. However there were major differences in night rates from $230/night to over $400 for the second night. even with a lower third night, the total fee was still more than advertised in reality. I did not make a fuss about the money but when I realized the distance, I realized that we were misinformed. I immediately spoke kindly to the front desk personel about cancellation of the other nights with refund. I believe her name was Samantha who assured me, the refund is no problem once Expedia gives the go ahead and that I should contact Expedia. I immediately messaged Expedia via agent Shirley who gave me the opposite response that they are willing once the Hotel waives the cancellation fee and that the manager will have to give that confirmation in the morning. I was assured that everything will be sorted and that I am in good hands. Of course check out was 11 that day so I had to book another hotel for the rest of my trip to cater for my wife's medical condition.I placed trust that Expedia will have everything sorted. I was then told via email Expedia that the refund is impossible. I am still receive follow-up
Stayed 4 nights in Oct 2025

2/10 Terrible

Billy

Liked: Staff & service
Disliked: Property conditions & facilities
Los colchones no le sirven, el aire acondicionado tenia una tapa rota y generaba ruido incómodo
Stayed 1 night in Oct 2025

8/10 Good

Alejandra

Stayed 2 nights in Oct 2025

6/10 Okay

Carmin Carmin

Disliked: Amenities
Breakfast didn’t look great
Stayed 4 nights in Oct 2025