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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Exterior
Room amenity
In-room safe, desk, blackout curtains, soundproofing
Free daily on-the-go breakfast
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(175 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(94 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Similar properties

Exterior
Candlewood Suites New York City-Times Square by IHG
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 1,738 reviews
The price is €133
includes taxes & fees
23 Feb - 24 Feb
Candlewood Suites New York City-Times Square by IHG

About this property

Holiday Inn Express New York City Times Square by IHG

A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Madison Square Garden
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 928 out of 2435 reviews
Rating 8 - Good. 618 out of 2435 reviews
Rating 6 - Okay. 435 out of 2435 reviews
Rating 4 - Poor. 244 out of 2435 reviews
Rating 2 - Terrible. 210 out of 2435 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Elaine

Travelled with family
Room was small and dated windows was stinking couldn't see out. Breakfast was a disaster looked rotten and they can only seat about 20 people with a hotel with 36 floors. Lifts to busy at peak times. Very close to times square
Stayed 5 nights in Nov 2025

10/10 Excellent

John Elwin Betts

Stayed 2 nights in Sep 2025

10/10 Excellent

Carol, Brookline

Stayed 2 nights in Nov 2025

8/10 Good

Melodie

Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 4 nights in Nov 2025

6/10 Okay

Ljubov

Travelled with family
rooms, breakfast,
Stayed 3 nights in Nov 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness
Everyone was so nice and the room was amazing!
Stayed 3 nights in Nov 2025

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelente todo. El desayuno la recepción la localidad. El tener la cortesía de tenerte agua. La verdad que lo recomiendo
Stayed 3 nights in Nov 2025

2/10 Terrible

Terri

Disliked: Staff & service, amenities
The whole experience was horrible from checking in this hotel They took 813 dollars from my card then say it didn’t go through because the system had time out but it went through on my end so it was left with a pending transaction of 813 dollars….. So I ended up having to pay 813 dollars again because I was waiting for the 813 to be refunded back to my card …So my husband pay the 250 dollars accidentally fee with his credit card and they still end of charging me 500 dollars for accidentally fee which was 250 so how 75 dollars a day for four days added to be 500 dollars just a complete scam…The elevator wasn’t working we had to wait 30 mins for them to come get us from our room floor so please don’t book this hotel I never had this experience before so I was completely shock at the whole experience
Stayed 4 nights in Nov 2025

6/10 Okay

Sarah

Stayed 4 nights in Nov 2025

6/10 Okay

Sarah

Travelled with group
Liked: Amenities
One elevator was out the first two days I was there and it was slow to get to your room. They have now added a traveler’s fee (think resort fee) at a little less than $20 a day. You get nothing extra, just have to pay more for an already expensive room. Homeless people were outside every morning asking for money. The room was nice and comfy and the staff were great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Aslen

Clean, great location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
The general manager was awesome. The location was great. Breakfast was good every morning and I love the free waters. Housekeeping was rude and not helpful but the general manager took care of us. We would definitely stay there again.
Stayed 4 nights in Nov 2025

8/10 Good

Febbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean. The staff was nice. The bathroom water pressure was bad and it was only one elevator in operation when we arrived.Several people waiting to get to their rooms. It however was fixed the next day.
Stayed 2 nights in Nov 2025

10/10 Excellent

Saima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2025

8/10 Good

Jim, fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the hotel was decent and comfortable. the stafff was fine. Breakfast was ok. 1 out of 2 elevators was broken the 4 days we were there. we were on the 13th floor.Yet overall it was a nice place to stay.
Stayed 4 nights in Nov 2025

6/10 Okay

Ashley

Travelled with family
Disliked: Amenities, property conditions & facilities
the elevator was broken when we got there the wait time on just getting picked nup was about 15min , the front desk staff wasnt very friendly, i checked out and the front desk peron wasn in the hall way talking for over 5n min while i was at the desk waiting until i asked can you check me out the guy was rude i will not return
Stayed 3 nights in Nov 2025

8/10 Good

Sujely, Hyrum

Stayed 2 nights in Nov 2025

2/10 Terrible

LaTea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel stay was deeply disappointing. For a group of four, the room was excruciatingly small. Signs indicated vending machines on the 8th and 26th floors, yet both were extremely old, broken, and completely empty. The cleanliness throughout the property was poor - both the rooms and hallways had noticeable dirt and debris. We requested extra towels for our group and had to call four separate times before finally receiving them. We were also told there was no parking option other than the $85/day valet. When checking out, it took the valet team an hour to bring our car, despite claiming it was only five minutes away, and they initially brought us the wrong vehicle. Most of the luggage carts were broken, making them frustrating to use, and the elevators were old and painfully slow. I genuinely cannot understand how this hotel maintains a 7.5/10 rating. I do not recommend this hotel.
Stayed 2 nights in Nov 2025

6/10 Okay

Dana

Stayed 1 night in Nov 2025

6/10 Okay

Juliann

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff and service was excellent. Amenities and rooms needs to improve. One of the elevators didn’t work completely and I had to use stairways. For functional diversity people this could be a problem.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joshua

Stayed 1 night in Oct 2025

4/10 Poor

Martie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The elevator was a NIGHTMARE! Hot water was apparently optional as it took forever the work if it ever did. The entire property needs to be remodeled. The staff did the best they could. They were friendly and accommodating. The property needs to seriously be remodeled.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Everything was great. General manager went above and beyond. Housekeeping was rude, tied up the elevators, did not respond. General manager made up for it. Other than that the hotel was perfect and conveniently located.
Stayed 3 nights in Nov 2025