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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
Lobby sitting area
Free daily on-the-go breakfast
Exterior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(31 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(164 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(91 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(38 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Reviews

Holiday Inn Express New York City Times Square by IHG Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 839 out of 2255 reviews
Rating 8 - Good. 573 out of 2255 reviews
Rating 6 - Okay. 415 out of 2255 reviews
Rating 4 - Poor. 225 out of 2255 reviews
Rating 2 - Terrible. 203 out of 2255 reviews

Reviews

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Good and friendly staff. Everyone was helpful and they always check if you need anything. Our room was always cleaned and bed was always made in our 3 day stay. Front desk and kitchen staff were always there offering help. Hot breakfast was good. Tight space and elevator traffic wasn’t the best. Cons: One of the elevators was not functioning when we stayed so there was always traffic.
Stayed 3 nights in Aug 2025

10/10 Excellent

Prakash

Stayed 2 nights in Aug 2025

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is ideally located. Rooms are better than we expected and it was a bit more spacious than what we see in the pictures. Rooms were cleaned daily. Breakfast was not the best. Staff were very cheerful and helpful.
Stayed 3 nights in Aug 2025

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The elevators were not working well and we would wait sometimes 20 minutes for an elevator. The last day we had to carry our luggage down 29 floors as the elevators were not working. Staff very apologetic but it was very frustrating
Stayed 3 nights in Aug 2025

2/10 Terrible

Mrugesh H

Disliked: Cleanliness, staff & service, property conditions & facilities
I got room with lots of Mascutos and I get sick too and cleaness is 2 out of 10 l. Not a great experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer, Goose Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Munish

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Great Staff but so so great a property

Holiday Inn Express at New York City Times Square is in major need of upgrade. A lot of times, only one elevator (out of 2) was functional. For a hotel with 30+ floors and 120+ rooms that is a bit of an inconvenience. There was always a long wait for the elevators. One of the days there was no water supply in the sink and the shower for most of the day. It got repaired only by 5pm in the evening. The staff of the hotel is extremely nice and courteous but unfortunately all this is not in their hands. I have only the most amazing things to say about the staff who are always smiling even when the customers are complaining about things that are not in their control. On the positive side, the rooms are extremely clean and the breakfast if wholesome.
Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Astros in New York

Great location, friendly staff and very helpful. Breakfast was included and very nice.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Stayed 2 nights in Aug 2025

8/10 Good

Andres, COLOMBIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación, buen servicio y actitud de sus empleados, lugar seguro y cómodo. Sin embargo durante toda nuestra estadía uno de los ascensores estuvo malo y era muy difícil el transporte, aunque el equipo dio lo mejor de sí para solventar esta situacion
Stayed 5 nights in Aug 2025

2/10 Terrible

Anne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators broken
Stayed 2 nights in Aug 2025

2/10 Terrible

Anne

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The elevators were broken and only one worked had to wait for over 15 minutes sometimes- rooms not in great shape- toilet and sink water were brown in morning- sheets stained- place seemed old and uncared for
Stayed 1 night in Aug 2025

6/10 Okay

Grisel

Liked: Cleanliness, staff & service, amenities
The elevator was broken for a couple days during my trip. The area is a bit shady and the price advertised is not what I got charged
Stayed 3 nights in Aug 2025

8/10 Good

Tanaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and in walking distance of a lot of tourists attractions
Stayed 2 nights in Aug 2025

6/10 Okay

Maraliz

Stayed 4 nights in Aug 2025

6/10 Okay

Audrey

Travelled with family
Liked: Cleanliness

Ok but nothing more

Overall, the stay was good. The room isn't very big for two double beds, but it's okay. What was problematic was the breakdown of one of the two elevators. It took 45 minutes a few times to get to the lobby. We had to text them to let them know we wanted to go down. The lineup to get back up... A very irritating waste of time. I read a review about this three weeks ago, and it happened to me. Five nights, and no repairs were made. We won't be going back.
Stayed 5 nights in Aug 2025

6/10 Okay

John, Temecula

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Elevator service is very bad 36 floors only 2 elevators.
Stayed 4 nights in Aug 2025

2/10 Terrible

Yolanda

Travelled with family
Disliked: Amenities
I will NEVER stay there again! Needs updating and maintenance to the max.
Stayed 6 nights in Aug 2025

2/10 Terrible

Carlos R

Stayed 4 nights in Aug 2025

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Hotel - Not Worth The Headache

Thus hotel is not up to par...outdated and rough. Elevators are an absolute nightmare... waited 45 minutes for the elevator before lugging all our luggage down 19 floors just to be told they are only operating 1 elevator and the guy is choosing the floors he is stopping at. Checked in to a room that was almost out of all the soaps. Breakfast was not anything to rave about as the fruit was unripe and the bagels were stale.
Stayed 3 nights in Aug 2025

8/10 Good

Jose Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller rooms but clean and the breakfast is good ( gets you out of a jam)
Stayed 3 nights in Aug 2025

10/10 Excellent

Paola

Stayed 3 nights in Aug 2025

4/10 Poor

William

Travelled with partner
One elevator for a 36 story hotel. Enough said. One elevator was broken for our entire stay. Staff was as helpful as possible but this shouldn’t happen.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yolande

Stayed 2 nights in Aug 2025

8/10 Good

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Pros:
Stayed 7 nights in Jul 2025