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Holiday Inn Express New York City Times Square by IHG

3.0 star property

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
Free daily on-the-go breakfast
View from property
In-room safe, desk, blackout curtains, soundproofing
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(32 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.0 out of 10
Very good
(170 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

7.4 out of 10
Good
(93 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Similar properties

Exterior
Holiday Inn Express Manhattan Times Square South by IHG
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,850 reviews
The price is €143
includes taxes & fees
22 Jan - 23 Jan 2026
Holiday Inn Express Manhattan Times Square South by IHG

About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, 7-minute walk to Times Square
A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 873 out of 2332 reviews
Rating 8 - Good. 594 out of 2332 reviews
Rating 6 - Okay. 425 out of 2332 reviews
Rating 4 - Poor. 235 out of 2332 reviews
Rating 2 - Terrible. 205 out of 2332 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lenie

Stayed 3 nights in Sep 2025

8/10 Good

Asif

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Travis

Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the front desk was excellent especially with giving us directions for the subway. Breakfast was excellent with a wide selection. The front desk also gave free water bottles, chips, and cookies for everyone. The area was safe and near broadway. The rooms were clean and the showerhead was strong and gave one a nice back massage. The only drawback was that people kept ignoring the six person capacity sign and loaded it at breakfast time and it broke down twice and we had to take the stairs down 12 flights each time.
Stayed 4 nights in Sep 2025

4/10 Poor

Nosheen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were good and friendly, our stay was very inconvenient due to several issues. One of the elevators was out of order, and the other had to be operated manually. Unfortunately, it never stopped on our 13th floor, forcing us to use the stairs for breakfast. This was especially difficult as one of our guests could not walk. The next day we were told to text for elevator service, but even then it was extremely busy and unreliable. In addition, the bathroom faucet had ongoing problems. The air conditioning in one of our rooms was not functioning, and after requesting it to be fixed, the heating stayed on throughout the night, making the situation worse. We are wondering if there is any compensation we can get , will appreciate that
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, attentive, and highly visible. There was always someone around to answer questions or assist, especially the guy who had the thankless job of keeping the old elevators running (too many people would try and crowd in and then it would get stuck). Free water and small snacks near concierge were a nice touch too.
Stayed 3 nights in Sep 2025

4/10 Poor

Dana

Travelled with partner
Disliked: Property conditions & facilities
My husband was stuck between floors in the elevator. Maintenance got him out with a crow bar. Constant issues with the elevator the entire weekend we were there. We requested a room on a lower floor so we could take the stairs. The staff gave us a different room, but it was a downgrade with no financial compensation. In the second room we stayed in, EACH time the air conditioning started it clicked 30 times. EACH time! No sleep that night. We typically love Holiday Inn Express, but this property was surprisingly disappointing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Majela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry convenient location
Stayed 2 nights in Jul 2025

8/10 Good

Chetan, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is good, dmgood services. Rooms are ok. Elevators are vig issue. Only ine or 2 elevatora working most of the stay making it harder
Stayed 8 nights in Sep 2025

6/10 Okay

Jacqueline

Travelled with group
Disliked: Amenities
1 Elevator not working Long wait for the working elevator 15 minutes Walked down the stairs from 11 floor on 4 days
Stayed 6 nights in Sep 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon settling into the room I noticed a red stain on the rugg. I reported this to front desk so that they wouldn't make me responsible for the stain.
Stayed 4 nights in Sep 2025

8/10 Good

Denise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were friendly and accommodating. The location is great as it is a short walk to MSG and other local venues but can get a little seedy after dark. My only complaint would be the slow elevator service. Other than that, we enjoyed our stay.
Stayed 1 night in Sep 2025

2/10 Terrible

Cristy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very bad in many different ways. First of all the elevator didn’t work. Then when arriving to the room, the doors didn’t lock and there were holes in the door and in the walls. The place was very dirty and the staff was not friendly at all. The photos of the rooms are not at all accurate. We had to leave the property and we have had a terrible experience with the hotel and Expedia. Would never book again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff horrible elevator
Stayed 3 nights in Sep 2025

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities
The elevator was out and people were waiting for 30 minutes. Seems unsafe. Also several things like wall paper, trim, were very poor condition. Only one bathroom for everyone eating breakfast and it was out of order.
Stayed 4 nights in Sep 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Amenities
Breakfast is good. Elevator is terrible. Room was on 36th floor and could take ten minutes to get down if working. Room didn’t have shower curtain and tv not working. Called staff and after 4 hours got shower curtain but no tv. Can you get me some portion of refund for services not provided? Payed a cpnsiderable price for room.
Stayed 1 night in Sep 2025

6/10 Okay

Sandy

Disliked: Property conditions & facilities
Old and needed maintenance, but clean and safe.
Stayed 2 nights in Sep 2025

8/10 Good

MAUREEN

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Mary, Mashpee

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property to Broadway is PERFECT! We easily walked to both theaters. (Just In Time and Hell’s Kitchen are two spectacular shows that we highly recommend.) Every single staff member—from the front desk workers to the housekeepers to the breakfast workers to the elevator operators—were professional and friendly. The one issue that was a challenge is that only one elevator was in operation during our stay. That certainly wasn’t the fault of the staff, and
Stayed 2 nights in Sep 2025

6/10 Okay

Deepankar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
1 Lift was dead Another wouldn't come for half an hour, first message the hotel person to bring the lift to the floor that you want on. Had to step down 12 floors with kids sometimes. As soon as checkout was done, they messaged that lift was operational back again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jocelyn

Stayed 4 nights in Sep 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Elevator broke most of my stay, breakfast not great and hotel is very outdated
Stayed 5 nights in Aug 2025

2/10 Terrible

Carlos

Business traveller, Travelled with partner
Disliked: Cleanliness
We where staying at the 25th floor the elevator not working nuff said
Stayed 3 nights in Sep 2025

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, staff & service
two elevators for 200 rooms and only one working. It was a terrible experience.
Stayed 3 nights in Sep 2025

4/10 Poor

Bailey

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was nice. The elevator didn’t work the entire week we were there Our hotel door security somehow locked us out of our room. after notifying crew and upon our return it was still locked. Mind you- we’re on the 11th floor with the elevator not working. I call and they say they will send someone up. After waiting 30 minutes outside my door-still nobody came to unlock it. We ended up forcing the door open -no damage- Oh and I was randomly charged $214 for no reason? I addressed the front desk and it was refunded immediately and kindly by the front desk person Sorry just very disappointed
Stayed 5 nights in Sep 2025