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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Standard Room, 2 Double Beds, City View | Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(66 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(38 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(24 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(73 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 982 out of 2357 reviews
Rating 8 - Good. 688 out of 2357 reviews
Rating 6 - Okay. 380 out of 2357 reviews
Rating 4 - Poor. 166 out of 2357 reviews
Rating 2 - Terrible. 141 out of 2357 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

LUIS

Stayed 7 nights in Sep 2025

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok, horrible staff the woman who clean have no manners
Stayed 2 nights in Oct 2025

10/10 Excellent

HUGO HENDRICK

Stayed 8 nights in Sep 2025

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was okay. It appears that breakfast was made in the microwave, eggs had no flavor. Sausage and potatoes were a little iffy. Let's talk about the elevator, that took forever. Then there was the cleaning process was odd. Cleaning lady wanted to clean at 4pm; that's an unusual time. We would typically get back to the hotel at 4pm to rest, so that in the night we would go out again. For those reasons, lm rating hotel 2-3 stars.
Stayed 5 nights in Oct 2025

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Had a nice clean room and the hotel was in a good location. Staff was friendly and accommodating to our needs. Highly recommend this Hotel
Stayed 2 nights in Oct 2025

4/10 Poor

Leyda

Travelled with family
Disliked: Amenities
The tv was broken and they sent people to fix 3 times but never fixed it. They finally put me in another room for our final night. Was not able to watch live baseball games uninterrupted. The air wasn’t working either. It was set at 64 but the room stayed at 75. Lastly there are only 2 elevators used for everyone including cleaning crews so there was a 10-15 minute wait to go up or down. Ended up using stairs for the 6 floors
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in NYC…very pleasant stay. I will be returning soon!
Stayed 3 nights in Sep 2025

6/10 Okay

Mark Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic HIX breakfast very busy. Rooms were clean but small. Staff polite and helpful. Good location.
Stayed 5 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clea room. Small. Breakfast was plentiful Staff friendly at check in
Stayed 1 night in Oct 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to drive in from out of state.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jalees

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just make sure to look for parking near the hotel. The Hotel parking is over priced however there are additional options near by. The staff is great and they regularly checked in to make sure we had all supplies without us asking.
Stayed 5 nights in Sep 2025

8/10 Good

Ralph

Stayed 3 nights in Oct 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Apparently, before we arrived, there was a construction work, all the earth and cement fell on the windows, completely darkening the view if I told one of the employees to indicate it and he told me that he would talk to them to clean the window and no one ever did it, also the curtain in the room (912) does not work and we slept with total clarity every day. In everything else it was very good..
Dirty window
Dirty window
Dirty window
Stayed 5 nights in Sep 2025

10/10 Excellent

Robin Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Mike

Travelled with partner
Television and air conditioning didn’t work, only two, slow elevators for a busy hotel and an extremely overpriced room that was poorly designed to accommodate two guests and a king sized bed. Probably one of the worst experiences we’ve experienced with Holiday Inn.
Stayed 1 night in Oct 2025

8/10 Good

Melween, Guaynabo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent and always willing to help. Subway is a 12 minute walk ( Station 50 St) but also we could walk to Time Square, Broadway and restaurants easily. We got subway line E from and to JFK and worked fine. Breakfast is ok but get crowded so finding a seat can be a challenging, but not a big deal. For the price, was very good. We will come back.
Stayed 4 nights in Sep 2025

6/10 Okay

Stacey

Liked: Staff & service
Friendly late night staff, we came in very late from JFK, and left really early for Penn Station.
Stayed 1 night in Sep 2025

8/10 Good

OLENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Todd

Stayed 2 nights in Sep 2025

10/10 Excellent

Xiaoyuan

Stayed 1 night in Sep 2025

2/10 Terrible

Ilangovan

Stayed 2 nights in Sep 2025

10/10 Excellent

Camila, North Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and well located. Great breakfast. Accurate for the value
Stayed 5 nights in Sep 2025

8/10 Good

Jerome

Stayed 1 night in Sep 2025

6/10 Okay

Ashish

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Marshall

Stayed 3 nights in Sep 2025