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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Free daily buffet breakfast
Exterior
Exterior
Standard Room, 2 Double Beds, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(67 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(38 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(54 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(73 reviews)
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 996 out of 2378 reviews
Rating 8 - Good. 694 out of 2378 reviews
Rating 6 - Okay. 382 out of 2378 reviews
Rating 4 - Poor. 163 out of 2378 reviews
Rating 2 - Terrible. 143 out of 2378 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It's a little dated but really a great hotel for the price and being in Manhattan made it very convenient. The only problem was not the hotel's fault but we had to deal with several student groups from overseas.
Stayed 4 nights in Oct 2025

6/10 Okay

Luci

Stayed 1 night in Oct 2025

4/10 Poor

QiChen

Stayed 5 nights in Oct 2025

8/10 Good

Bassam

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the center of all the noise but an easy walk to it. Staff was helpful and friendly. Breakfast area is way too crowded. Not sure if the plates/utensils can be moved away from the toaster where people stand and wait for their toast but that really jams up the flow. It was difficult 3/5 days to get the towels I needed in my room. All that said, I would stay here again.
Stayed 5 nights in Oct 2025

8/10 Good

Kami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was helpful and friendly. Room was small but they clean it daily which was great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness
good
Stayed 1 night in Sep 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The drawer would not closed.
Stayed 4 nights in Oct 2025

2/10 Terrible

Annett

Disliked: Staff & service, amenities, property conditions & facilities
I would have appreciated not being on the ground floor. I was also a victim of fraudulent activity.
Stayed 3 nights in Oct 2025

6/10 Okay

lynn

Travelled with family
Liked: Cleanliness, staff & service
Busy small breakfast area.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
You could easily walk to Times Square from here
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

Pamela Mae

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, amenities
really CLOSE to cruise port, like 5 min walk. highly recommend for pre cruise
Stayed 2 nights in Oct 2025

6/10 Okay

Faith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location....but we kept having an issue with the toilet. Breakfast was ok but it was extremely crowded.
Stayed 3 nights in Oct 2025

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room. Couldn't not even pass each other without someone having to move on to a bed. No room whatsoever. checked in and had 1 towel for a family of 4. Requested more and had to call 3 times over a couple of hours before we got them. Day 2, housekeeping came and took all of the towels... did not even leave a hand towel. Towel chase began again. Very loud, 6th floor, could hear street noise like the windows were open and hall noise. Staff not super friendly, just very transactional.
Stayed 2 nights in Oct 2025

10/10 Excellent

trevor, Horsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room ..staff great.. breakfast sufficient
Stayed 13 nights in Oct 2025

4/10 Poor

Cristian

Travelled with family
Disliked: Staff & service, amenities
Not happy at all with this booking. No early check-in even if you pay. There was only 1 employee. We arrived early and the front desk employee said no early check-in. She did take out luggage so that we could go and have something to eat. We came back 1 earlier than Check-in and she told us the room was not ready and told us to seat and once ready she’ll come for us. Time passed and by 3:30 there was a huge line if people checking in and when approached her to tell her we were waiting for us she told us to get in line. We ended up getting to the room around 4:30 only to find the smallest bedroom, with the smallest beds and very small bathroom. We could barely get around. Terrible service. Will definitely not come back. NOT recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric Camille

Stayed 1 night in Sep 2025

8/10 Good

Ishmary

Travelled with family
Liked: Staff & service
Reservation staff was rude over the phone and should not be working in costumer service.
Stayed 2 nights in Oct 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel front is under construction so we almost missed the building. The little sign caught our eye. A school grade from Glasgow Scotland stayed on the same floor we were on and the teens ran up and down the hall slamming doors well into the early morning. As a light sleeper this didn’t work out so well for me, but I am glad to see the school experiencing New York! As we were leaving, another school was coming in.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Stayed 3 nights in Sep 2025

6/10 Okay

Jacqueline

Travelled with family
Stayed 2 nights in Sep 2025

6/10 Okay

LUIS

Stayed 7 nights in Sep 2025

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok, horrible staff the woman who clean have no manners
Stayed 2 nights in Oct 2025

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