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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Free daily buffet breakfast
Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace
Business centre
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪6 min walk‬
  • Broadway
    ‪11 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(50 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(66 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(62 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.4 out of 10
Good
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,609 reviews
The price is €256
includes taxes & fees
28 Sept - 29 Sept
Sheraton New York Times Square Hotel

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 883 out of 2128 reviews
Rating 8 - Good. 622 out of 2128 reviews
Rating 6 - Okay. 348 out of 2128 reviews
Rating 4 - Poor. 148 out of 2128 reviews
Rating 2 - Terrible. 127 out of 2128 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were very nice and polite
Stayed 1 night in Jun 2025

10/10 Excellent

TAMRA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Solimar

Stayed 3 nights in May 2025

10/10 Excellent

karma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Jun 2025

8/10 Good

Svetlana

Travelled with family
We recently stayed at the Holiday Inn Express New York - Manhattan West Side, and while there were some positive aspects, the experience overall left much to be desired. Pros: Location: The hotel is conveniently located near many attractions in Manhattan, making it easy to explore the city. This was definitely the highlight of my stay. Breakfast: The hotel provides complimentary breakfast, which is always a nice perk. However, the quality of the breakfast was underwhelming, and I felt it could have been better in terms of variety and freshness. Cons: Safety Concerns: There were homeless individuals lingering outside the hotel, which made the area feel unsafe, especially at night. This detracted from the overall experience and made me feel uneasy during my stay. Elevator Issues: The hotel has only one working elevator, which caused significant delays. Waiting 5-10 minutes every time to use the elevator was frustrating, especially during peak times. While the location is great and the breakfast is a nice touch, the issues with safety, and elevator functionality made my stay less enjoyable. I would recommend this hotel only if location is your top priority and you're willing to overlook some inconveniences.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK.
Stayed 3 nights in Jun 2025

6/10 Okay

Laura, Rockwood

Stayed 1 night in Mar 2025

10/10 Excellent

Chang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice service and good breakfast we had.
Stayed 2 nights in May 2025

8/10 Good

Mayra

Travelled with family
Liked: Amenities
Está en mejores pero tienen un buen desayuno
Stayed 4 nights in May 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in May 2025

4/10 Poor

Bhaskar

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It wasn’t a good stay. First, I was given key to a room where somebody else was staying. After we found that out, the front desk changed it to another room. They didn’t seem very surprised. The elevator availability was the worst. It takes a long wait time to go up it down every time. Breakfast room was overcrowded every time. Overall, it was a poor experience.
Stayed 4 nights in May 2025

6/10 Okay

Nildeliz, San Juan

Travelled with family
Liked: Cleanliness
Room was nice and clean. Breakfast was ok but no train stations near, most were at least within a 15 min walk.
Stayed 4 nights in May 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bedrooms were small but fine for a short stay. The breakfast room was very small for the size of the hotel making finding somewhere to sit challenging. Fairly long queues for breakfast but it did go down quickly. There is a second, seperate breakfast room you can use and we did make use of this. The staff were excellent. So polite and helpful. I would recommend the hotel.
Stayed 3 nights in May 2025

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 5 nights in May 2025

10/10 Excellent

Karen Mae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel offered a comfortable and clean room with modern amenities, making for a relaxing stay. Staff were friendly and attentive, always ready to assist with any requests. The location is walkable to Times Square, and there are a lot of dining options around the hotel. The breakfast options could be improved for better variety. The dining area has very limited space and it gets really packed even before the buffet is open.
Stayed 4 nights in Feb 2025

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I ordered a queen bedroom but was offered two twin bed but overall good!
Stayed 1 night in Mar 2025

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was amazing. Clean, free breakfast, staff was friendly. Everything was perfect. The hotel was near everything. Walkable and far away that you wwre away from noise
Stayed 4 nights in May 2025

10/10 Excellent

Peyton

Stayed 3 nights in May 2025

10/10 Excellent

Nelson, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at this hotel because it is very nice and comfortable. The staff is very friendly and very knowledgeable about the area especially Victor the supervisor at front desk. He is very helpful and friendly and accommodating to the customers.
Stayed 4 nights in May 2025

8/10 Good

Renee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was fine. You could definitely use more front desk associates, especially during busy times. One poor guy had a line 9 families deep with the phone ringing off the hook, I felt so sorry for him.
Stayed 2 nights in May 2025

6/10 Okay

zhiqiang

Travelled with family and small children
Liked: Amenities
Staff is great but building and physical room conditions are old and need many improvements
Stayed 4 nights in May 2025

2/10 Terrible

Hui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

8/10 Good

Iris, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Metro was far
Stayed 3 nights in Feb 2025

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy to get to by driving or from the airport, and easy access to the rest of the city!
Stayed 3 nights in May 2025

4/10 Poor

Mariana

Stayed 3 nights in May 2025