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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Free daily buffet breakfast
Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace
Business centre

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(65 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(71 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 949 out of 2305 reviews
Rating 8 - Good. 680 out of 2305 reviews
Rating 6 - Okay. 371 out of 2305 reviews
Rating 4 - Poor. 166 out of 2305 reviews
Rating 2 - Terrible. 139 out of 2305 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven Neil

Liked: Cleanliness, staff & service, amenities
Everything at check in was great, however I was put in a room in the basement, which, while very nice and clean, had a view of a garden shed and was in a service area for staff. I couldn't stay in that room for 8 nights and the staff agreed to move me after the first night (as they didn't have an alternative for that night)
Stayed 8 nights in Aug 2025

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not expect to get a room before 3 pm and the free breakfast is a jungle no matter what time u show up always pack,rooms and beds are small and two small elevators always full for 11 floors building
Stayed 3 nights in Sep 2025

8/10 Good

Mario A Navarrete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo Los cuartos muy chico pero lo demás está excelente
Stayed 3 nights in Sep 2025

6/10 Okay

Brittany

Travelled with family
Liked: Staff & service
Room was smaller than it seemed on pictures. Staff was nice.
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alice May

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing stay. Only downside is breakfast is very very very cramped and hectic. Other than that perfect!!
Stayed 5 nights in Aug 2025

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always willing to help, was given late checkout as requested. Breakfast is exactly what you need, complete protein and different breads. There are 2 great pizza places one block away. Only con is that metro is far
Stayed 4 nights in Aug 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located at walking distance to Manhattan Cruise terminal.
Stayed 1 night in Aug 2025

10/10 Excellent

diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location about a 10-minute walk to a metro station and Times Square. Everything was clean and the staff were awesome. The only downside was that the room was a bit small and storage was limited, but otherwise 10/10.
Stayed 2 nights in Sep 2025

4/10 Poor

Ed

Disliked: Amenities, property conditions & facilities
Construction on hotel very noisy early in morning. Worker
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for iur needs. Breakfast was also fresh.
Stayed 5 nights in Aug 2025

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
under renovation
Stayed 3 nights in Jul 2025

2/10 Terrible

sunil

I am still waiting for my deposit
Stayed 4 nights in Aug 2025

2/10 Terrible

Antonina

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, good breakfast and clean.
Stayed 4 nights in Aug 2025

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Super close to eberything. Great price and breakfast was good too. But lines are way too long in the morning and wish there were more elevators
Stayed 4 nights in Aug 2025

8/10 Good

Marcel, Paramaribo

Stayed 3 nights in Apr 2025

2/10 Terrible

Gretchen

Stayed 3 nights in May 2025

10/10 Excellent

Elvia, lynwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Breakfast was a big plus.
Stayed 3 nights in Aug 2025

4/10 Poor

Madonna

Stayed 4 nights in Aug 2025

6/10 Okay

taramatee, port of Spain

Travelled with group
The hotel room is very small , staff is very nice the elevator on mornings takes very long... breakfast is very good,
Stayed 5 nights in Aug 2025

2/10 Terrible

Krishma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really disappointed with our stay. Despite paying a premium price, we were given a ground floor room, which we did not expect or request. The noise levels were unbearable—constant disturbances from people walking by, doors slamming, and traffic outside. It made it hard to relax or get a decent night’s sleep. For the amount we paid, we expected a much more peaceful and comfortable experience. Wouldn’t stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Dinorah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Aug 2025