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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Standard Room, 2 Double Beds, City View | Pillow-top beds, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(40 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(76 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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  • Free Wi-Fi
  • Air-conditioning
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4.3 out of 5, Excellent, 2,493 reviews
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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Manhattan Cruise Terminal and Times Square
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1004 out of 2406 reviews
Rating 8 - Good. 696 out of 2406 reviews
Rating 6 - Okay. 395 out of 2406 reviews
Rating 4 - Poor. 161 out of 2406 reviews
Rating 2 - Terrible. 150 out of 2406 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

miyu

Stayed 3 nights in Feb 2026

2/10 Terrible

Orion

Bed bugs.
Stayed 5 nights in Jan 2026

6/10 Okay

Darius

Liked: Cleanliness
Room was good, staff robotic
Stayed 1 night in Jan 2026

6/10 Okay

Ronald

Stayed 1 night in Feb 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2026

8/10 Good

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the staff always there to help only problem I would say was the elevator was slow at times due to one being out of service forbmosy of the time
Stayed 14 nights in Jan 2026

8/10 Good

Mario

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room and pleasant staff
Stayed 3 nights in Jan 2026

2/10 Terrible

Ashley

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was not working properly, and I was forced to walk up to the 11th floor using the stairs. The breakfast was disgusting, and the overall service at the hotel was extremely poor. There was ongoing construction outside, which was not disclosed in advance. To make matters worse, when we arrived at night, one of the workers asked us for our room key in order to open the door, leaving us standing outside in the cold. This situation felt unprofessional and unsafe. This was a very disappointing experience, and I would not stay at this hotel again.
Stayed 3 nights in Jan 2026

6/10 Okay

Ralph

Travelled with family
Liked: Cleanliness
Room was good, buy the breakfast seemed to be chaos.
Stayed 1 night in Jan 2026

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, maybe add vegetables. Otherwise all good
Stayed 4 nights in Jan 2026

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay close to it all!
Stayed 5 nights in Dec 2025

6/10 Okay

Gabriel

Stayed 3 nights in Jan 2026

4/10 Poor

Sylvia Marie, Lincolnton

Liked: Cleanliness
Disliked: Amenities
I chose this hotel because it was tied to a great airfare pkg. The room was clean, the staff I encountered was friendly but the negative reviews regarding noise, elevators, breakfast, and the windows I read prior to my visit were accurate. First off, I stayed on the 8th floor and the windows were absolutely filthy - bummer because the view was great. I know it's challenging keeping them clean but these haven't been cleaned in ages. Noise - the room doors are like paper with a big floor gap so you hear everything happening in the hallway. Elevators - there are 2 banks but only one works - barely. I stayed 4 days and not once did I have a wait less than 10-15 mins - each time the door opened it was full. I even just walked down the 8 flights because I had to be somewhere. Not fun. Breakfast. Honestly, the food options were decent and the amount seemed to try and keep up but the amount of guests vs the size of the dining space is not OK. Packed like sardines and people acting like this would be the only meal they were having all day - families taking PLATES and PLATES overflowing with bacon and sausage at one time. Not cool. Again, never had a chance to eat down there due to lack of room - even at 7am. Ate once in my room. If you're on a budget ok or like me, a former NYer who was just in town for a quick visit, but you may want to rethink if you want a better experience closer to things. This place is way over almost to 11th Avenue so it's about 10-15 min walk to the subway.
Stayed 4 nights in Jan 2026

8/10 Good

Carter

Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was simple.. room was clean and comfortable
Stayed 1 night in Jan 2026

2/10 Terrible

Marisol

Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE STAY - do NOT stay here ! Hotel room was dirty - elevators stopped working multiple times - myself and a family member got stuck inside elevators at different times - overheard multiple guests complaining that they got stuck as well. Unprofessional staff members and lack of management staff. Breakfast was awful and there isn’t sufficient seating- very chaotic. Worst hotel stay ever !!
Stayed 3 nights in Jan 2026

8/10 Good

ingrid

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Centric area, easy to get around. Clean and good breakfast options. Did not give it a better review because the heater was not working well and it was very cold at times.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lorran

Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and informative. The only down side was the dining area for breakfast was very crowded. Food choice was just average. Hotel was within walking distance to a lot of tourist sights.
Stayed 2 nights in Oct 2025

8/10 Good

Abraham D De La, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice. Just the breakfast not the best and not variety
Stayed 3 nights in Jan 2026

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good location
Stayed 1 night in Nov 2025

2/10 Terrible

Lissette

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room small, couldn’t get additional towels, got stuck in the elevator
Stayed 3 nights in Jan 2026

8/10 Good

Rushia

Stayed 1 night in Jan 2026

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room was cleaned by housekeeping daily, only complaint is that for the price you pay to stay here it is the smallest hotel room I’ve ever stayed in
Stayed 5 nights in Dec 2025

10/10 Excellent

Nelson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent, Coffee excellent, A/C excellent, Staff excellent, Water Pressure Excellent Convenient access to Public Transportation and entry and Exit of Manhattan
Stayed 2 nights in Jan 2026

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