Lotte New York Palace

VIP Access

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly
Air-conditioning
Gym
Breakfast available

Explore the area

455 Madison Ave, New York, NY, 10022

Place, 5th Avenue
‪1 min walk‬
Place, Rockefeller Center
‪2 min walk‬
Place, Times Square
‪10 min walk‬
Airport, New York, NY (LGA-LaGuardia)
‪26 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Executive Suite, 1 King Bed, Tower

Wonderful

City view
61 sq m
1 bedroom
Sleeps 4
1 King Bed

Room, 2 Double Beds (Skyline Cathedral View)

Wonderful

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed (Skyline Cathedral View)

Wonderful

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Palace Studio Suite King

Excellent

City view
38 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

Exceptional

City view
43 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed, Tower

City view
43 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds

Excellent

33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Double Beds (Cathedral View)

Excellent

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed

Wonderful

33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 1 King Bed (Cathedral View)

Exceptional

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 King Bed, Tower (Corner)

Wonderful

City view
112 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 1 Bedroom, Tower (King)

City view
99 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 1 Bedroom (Palace, King)

City view
73 sq m
1 bedroom
Sleeps 3
1 King Bed

Signature Suite, 1 King Bed (Palace)

City view
108 sq m
1 bedroom
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Skyline Cathedral View)

Good

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible (Cathedral View)

Very good

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (Cathedral View)

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible

Exceptional

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds, Accessible

Exceptional

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Queen Beds, Accessible, Tower

City view
43 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Accessible, Tower (Corner)

City view
112 sq m
1 bedroom
Sleeps 4
1 King Bed

Signature Suite, 1 King Bed, Accessible (Palace)

City view
108 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Tower

City view
43 sq m
Sleeps 2
1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

City view
61 sq m
1 bedroom
Sleeps 4
1 King Bed

Executive Studio, 2 Queen Beds, Tower

City view
61 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite, Tower (Corner with Pantry)

City view
112 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Exceptional

City view
71 sq m
2 bedrooms
Sleeps 8
1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Family Suite, Multiple Beds (Palace, 2 Kings)

Very good

City view
71 sq m
2 bedrooms
Sleeps 6
1 Double Sofa Bed and 2 King Beds

Suite, 2 Bedrooms, Corner (Corner)

City view
156 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Queen Beds

Similar properties

Pet-friendly
Free Wi-Fi
Air-conditioning
Gym

includes taxes & fees

29 Mar - 30 Mar

About this property

Lotte New York Palace

A full-service spa, a restaurant and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site.

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Our customers tell us that they can't get enough of the helpful staff at Lotte New York Palace. During your stay, you're just a quick walk from 5th Avenue. Features include a full-service spa, a restaurant and a gym.

Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Full breakfast served daily for a fee
WiFi and wired Internet for a fee
Valet parking available for a fee
Indulge with body scrubs, hot stone massages or body wraps at The Palace Spa
Services include babysitting, supervised childcare and dry cleaning/laundry
On-site recreation includes a gym, a steam room and complimentary bicycles
Guests have great things to say about the clean guestrooms and the location
Just a 2-minute walk from 5th Avenue and 2 minutes on foot from Rockefeller Center
Dogs welcome for a fee

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to noon.

Gold Room – On-site restaurant.

Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

Limo/town car service
Secured, covered valet parking on site (USD 110 per day)
Limited on-site valet parking
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Gold Room
Pomme Palais
Villard

Things to do

Free bicycle rentals
Full-service spa
Health club
Shopping
Steam room

Family friendly

Babysitting (surcharge)
In-room cot
Laundry facilities
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden

Full-service spa

Body scrubs
Body wraps
Detox wraps
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

55 floors
Ballroom
Banquet hall
Built in 1981
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Pay films
Plasma TV with premium channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly toiletries
Free weekday newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 149 per pet, per stay
Only dogs are allowed
Weight limit: 25 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 100.0 per day.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 24 to 100 per person
Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
Valet parking fee: USD 110 per day
Pet fee: USD 149 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace

New York Palace Hotel

Palace Hotel

Palace New York

New York City Palace Hotel

Palace Hotel New York

Palace Hotel Nyc

Lotte New York Palace Hotel

Lotte Palace Hotel

Lotte New York Palace

Lotte Palace

Lotte New York Palace Hotel

Lotte New York Palace New York

Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Alex

9 Dec 2025

Stayed 4 nights in Dec 2025

8/10 Good

June

9 Dec 2025

Stayed 2 nights in Dec 2025

6/10 Okay

Dan

9 Dec 2025

Liked: Cleanliness, property conditions & facilities

For a luxury 5-star hotel I’d expect a 5-star service, but the staff was taking the status of the hotel for granted and

Stayed 3 nights in Nov 2025

10/10 Excellent

Erich

Travelled with family

8 Dec 2025

Liked: Cleanliness, staff & service, amenities

Courteous staff Clean room Perfect location

Stayed 2 nights in Nov 2025

6/10 Okay

Victoria

Travelled with group

8 Dec 2025

Liked: Cleanliness

Disliked: Amenities

The Christmas lobby and courtyard is beautiful but overrun with tourists, events guests, photo shoots that you can’t enjoy your own hotels facilities

Stayed 4 nights in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family and small children

7 Dec 2025

Liked: Cleanliness, property conditions & facilities

Friendly staff, rooms were clean, food was excellent

Stayed 3 nights in Dec 2025

10/10 Excellent

Mary

Travelled with group

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very clean room. Staff was always helpful. Location was amazing!

Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

7 Dec 2025

Stayed 3 nights in Nov 2025

8/10 Good

Angela, Los Angeles

Business traveller

6 Dec 2025

Liked: Cleanliness, staff & service

Great view. Nice room. I do not like the modernization of the lighting and thermostat. You have to use a digital box to make adjustments. When I wanted to turn on the lights I had to use the flashlight on my phone and my glasses to find the right button. I don’t know why we can’t stick with some type of switch. Also the thermostat did not work properly so it was either too hot or too cold on the space. The staff was top notch!

Stayed 2 nights in Dec 2025

2/10 Terrible

Marcus

Travelled with partner

6 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The first room we were in had mold in the bathroom, and the moment we stepped into it, we could smell it. Changing the shower curtain helped a bit, but the mold was on the wall. They switched our room and that one was fine, but we later got an unknown charge. It was VERY hard to get ahold of the billing department and when we did, they told me we were charged for the laundry service we never used. It's a shame we had this kind of experience at the five star hotel. I would not stay here anymore.

Stayed 3 nights in Nov 2025

8/10 Good

Charlie

Travelled with partner

5 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is in a prime location for midtown. Was clean and decorated beautifully. My only issue was the bathroom in the room needed renovating, it was hard to have a shower and felt small and outdated.

Stayed 6 nights in Nov 2025

10/10 Excellent

Jessica, Rochester

4 Dec 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Rosie

Travelled with family

4 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this Hotel❤️ Thank you for your hospitality!

Stayed 3 nights in Nov 2025

10/10 Excellent

Ye, vancouver

4 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

perfect

Stayed 4 nights in Nov 2025

10/10 Excellent

Mario

3 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful

Stayed 1 night in Nov 2025

10/10 Excellent

Gabriella, Bal Harbour

3 Dec 2025

Stayed 2 nights in Dec 2025

10/10 Excellent

Gary, memphis

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Always winderful!!

Stayed 4 nights in Nov 2025

8/10 Good

Hannah

Travelled with family

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was nice, the bellman were very polite and accommodating;however, the front desk check in ladies were not welcoming or polite. You would think such a nice hotel in every other aspect would teach their front desk hospitality and to smile. Very disappointing and got the stay off to a poor start.

Stayed 2 nights in Nov 2025

10/10 Excellent

Samantha

1 Dec 2025

Stayed 3 nights in Nov 2025

8/10 Good

Asiya

Travelled with family

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel! Beautiful property, location is incredible. Definitely has a wow factor and is an instagram heaven. It is very close to many attractions and shopping on 5th ave. Close to Broadway theaters and Met opera is a short taxi ride. Dining is amazing, so many options! The hotel is a little funny though. They have a strange minibar. If you touch anything there, they might charge you. Be aware. The receptionist did warn us about it. I touched chips by mistake there and called reception. The lady said they will mark it as an error after scolding me. The bell service and door men are so nice! Thank you! Late check out is an extra charge if you wanna stay till 2 pm. Bakery is pretty pricey. But, Statbucks is basically in front of the hotel and many great bagel places are around the hotel. Check in at the main lobby was very slow, but they were somewhat busy. There are practically No places to sit at the lobby while waiting. They definitely cater to Tower people with their separate area. but i do not think they can survive without us regular folks filling up 40 floors. So they should treat us nicer at the reception. This is place is expensive! Rooms look tired, the carpet needs a good wash. All in all, not worth the hype for what you get, in my opinion. My Gossip girl’s fan wanted to stay there. There are nicer hotels in the area for less. Hiltons, Marriotts and others were better in terms of price/quality ratio

Stayed 2 nights in Nov 2025

8/10 Good

Anne

30 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The location of this hotel is excellent. However, the room lacked amenities such as in-room coffee. The Pomme Palais had good takeout food and coffee, but it was expensive with long line-ups when we were there. For what we paid for the room, we would have loved an in-room Keurig machine.

Stayed 3 nights in Nov 2025

10/10 Excellent

ELIZABETH

29 Nov 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Karissa

29 Nov 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Mary Grace

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location big room wonderful view

Stayed 2 nights in Nov 2025

10/10 Excellent

annette, fort lauderdale

Travelled with partner

28 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

A beautiful old hotel that is well maintained!

Stayed 3 nights in Nov 2025

Lotte New York Palace

Choose dates to view prices

Photo gallery for Lotte New York Palace

Reviews

Popular amenities

Explore the area

Room options

View all photos for Executive Suite, 1 King Bed, Tower

Executive Suite, 1 King Bed, Tower

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

Room, 2 Double Beds (Skyline Cathedral View)

View all photos for Room, 1 King Bed (Skyline Cathedral View)

Room, 1 King Bed (Skyline Cathedral View)

View all photos for Palace Studio Suite King

Palace Studio Suite King

View all photos for Room, 2 Double Beds, Tower

Room, 2 Double Beds, Tower

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

Room, 2 Double Beds (Cathedral View)

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Room, 1 King Bed (Cathedral View)

View all photos for Suite, 1 King Bed, Tower (Corner)

Suite, 1 King Bed, Tower (Corner)

View all photos for Suite, 1 Bedroom, Tower (King)

Suite, 1 Bedroom, Tower (King)

View all photos for Suite, 1 Bedroom (Palace, King)

Suite, 1 Bedroom (Palace, King)

View all photos for Signature Suite, 1 King Bed (Palace)

Signature Suite, 1 King Bed (Palace)

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Room, 1 King Bed, Accessible (Skyline Cathedral View)

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Room, 1 King Bed, Accessible (Cathedral View)

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Room, 2 Double Beds, Accessible (Cathedral View)

View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

View all photos for Superior Room, 2 Double Beds, Accessible

Superior Room, 2 Double Beds, Accessible

View all photos for Room, 2 Queen Beds, Accessible, Tower

Room, 2 Queen Beds, Accessible, Tower

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Suite, 1 King Bed, Accessible, Tower (Corner)

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Signature Suite, 1 King Bed, Accessible (Palace)

View all photos for Room, 1 King Bed, Accessible, Tower

Room, 1 King Bed, Accessible, Tower

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Executive Suite, 1 King Bed, Accessible, Tower

View all photos for Executive Studio, 2 Queen Beds, Tower

Executive Studio, 2 Queen Beds, Tower

View all photos for Suite, Tower (Corner with Pantry)

Suite, Tower (Corner with Pantry)

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Family Suite, Multiple Beds (Palace, King and Two Doubles)

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Family Suite, Multiple Beds (Palace, 2 Kings)

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Suite, 2 Bedrooms, Corner (Corner)

Similar properties

Hyatt Grand Central New York

About this property

Lotte New York Palace

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services