Lotte New York Palace

VIP Access

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Dates

April 2026

May 2026

Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly
Air-conditioning
Gym
Breakfast available

Explore the area

455 Madison Ave, New York, NY, 10022

Place, 5th Avenue
‪1 min walk‬
Place, Rockefeller Center
‪2 min walk‬
Place, Times Square
‪10 min walk‬
Airport, Newark Liberty Intl. Airport (EWR)
‪29 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Executive Suite, 1 King Bed, Tower

Wonderful

City view
61 sq m
1 bedroom
Sleeps 4
1 King Bed

Room, 2 Double Beds (Skyline Cathedral View)

Wonderful

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed (Skyline Cathedral View)

Wonderful

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Palace Studio Suite King

Excellent

City view
38 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

Exceptional

City view
43 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed, Tower

City view
43 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds

Excellent

33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Double Beds (Cathedral View)

Excellent

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed

Wonderful

33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 1 King Bed (Cathedral View)

Exceptional

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, 1 King Bed, Tower (Corner)

Wonderful

City view
112 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 1 Bedroom, Tower (King)

City view
99 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, 1 Bedroom (Palace, King)

City view
73 sq m
1 bedroom
Sleeps 3
1 King Bed

Signature Suite, 1 King Bed (Palace)

City view
108 sq m
1 bedroom
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Skyline Cathedral View)

Good

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible (Cathedral View)

Very good

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (Cathedral View)

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible

Exceptional

City view
33 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds, Accessible

Exceptional

City view
33 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 2 Queen Beds, Accessible, Tower

City view
43 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Accessible, Tower (Corner)

City view
112 sq m
1 bedroom
Sleeps 4
1 King Bed

Signature Suite, 1 King Bed, Accessible (Palace)

City view
108 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Tower

City view
43 sq m
Sleeps 2
1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

City view
61 sq m
1 bedroom
Sleeps 4
1 King Bed

Executive Studio, 2 Queen Beds, Tower

City view
61 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite, Tower (Corner with Pantry)

City view
112 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Exceptional

City view
71 sq m
2 bedrooms
Sleeps 8
1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Family Suite, Multiple Beds (Palace, 2 Kings)

Very good

City view
71 sq m
2 bedrooms
Sleeps 6
1 Double Sofa Bed and 2 King Beds

Suite, 2 Bedrooms, Corner (Corner)

City view
156 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Queen Beds

Similar properties

Pet-friendly
Restaurant
Air-conditioning
Gym

includes taxes & fees

2 Apr - 3 Apr

About this property

Lotte New York Palace

A full-service spa, a restaurant and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site.

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Our customers tell us that they can't get enough of the helpful staff at Lotte New York Palace. During your stay, you're just a quick walk from 5th Avenue. Features include a full-service spa, a restaurant and a gym.

Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Full breakfast served daily for a fee
WiFi and wired Internet for a fee
Valet parking available for a fee
Indulge with body scrubs, hot stone massages or body wraps at The Palace Spa
Services include babysitting, supervised childcare and dry cleaning/laundry
On-site recreation includes a gym, a steam room and complimentary bicycles
Guests have great things to say about the clean guestrooms and the location
Just a 2-minute walk from 5th Avenue and 2 minutes on foot from Rockefeller Center
Dogs welcome for a fee

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to noon.

Gold Room – On-site restaurant.

Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

Limo/town car service
Secured, covered valet parking on site (USD 110 per day)
Limited on-site valet parking
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Gold Room
Pomme Palais
Villard

Things to do

Free bicycle rentals
Full-service spa
Health club
Shopping
Steam room

Family friendly

Babysitting (surcharge)
In-room cot
Laundry facilities
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden

Full-service spa

Body scrubs
Body wraps
Detox wraps
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

55 floors
Ballroom
Banquet hall
Built in 1981
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Pay films
Plasma TV with premium channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly toiletries
Free weekday newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 149 per pet, per stay
Only dogs are allowed
Weight limit: 25 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 100.0 per day.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 24 to 100 per person
Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
Valet parking fee: USD 110 per day
Pet fee: USD 149 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace

New York Palace Hotel

Palace Hotel

Palace New York

New York City Palace Hotel

Palace Hotel New York

Palace Hotel Nyc

Lotte New York Palace Hotel

Lotte Palace Hotel

Lotte New York Palace

Lotte Palace

Lotte New York Palace Hotel

Lotte New York Palace New York

Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

matthew

29 Dec 2025

Stayed 3 nights in Dec 2025

6/10 Okay

Suzanne

29 Dec 2025

Liked: Cleanliness, property conditions & facilities

For the name and cost- not what I expected. The location and setting was the only amazing thing. Waited in like for 30 minutes to check in. Our toilet ran all night- we requested maintenance and the never came. Coffee is only available for purchase at a lobby coffee shop- and it’s terrible. The room lights have weird buttons. Overall - just not the experience we had expected.

Stayed 3 nights in Dec 2025

8/10 Good

Kimberly

Travelled with family

29 Dec 2025

Liked: Cleanliness, property conditions & facilities

Front desk, concierge, and doormen were extremely kind and helpful! Would have loved more information at check-in regarding on-property restaurants.

Stayed 2 nights in Dec 2025

10/10 Excellent

olga

Travelled with partner

29 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location. Great customer service, nice bars in a lobby.

Stayed 3 nights in Dec 2025

2/10 Terrible

Sammy

Travelled with partner, Travelled with group

29 Dec 2025

Disliked: Amenities, property conditions & facilities

Staff was rude, room wasn’t ready at 1600. No coffee unless you wait for pastry place which had a long line. Over priced for what you get.

Stayed 2 nights in Dec 2025

4/10 Poor

Kathryn

Travelled with family

28 Dec 2025

Disliked: Cleanliness, staff & service

Had to wait in a line for a hour to check into hotel. Bathroom didn’t work, said they fixed it, it wasn’t so had to use public restroom the whole stay.

Stayed 1 night in Dec 2025

4/10 Poor

Sheila

Travelled with family

28 Dec 2025

Disliked: Cleanliness, property conditions & facilities

We wanted to love this experience but the room was not up to par for sure. The room was not clean, mostly due to needing refreshed. The carpet was nasty and the curtain was extremely tattered. Everyday I had to call the front desk to request a top sheet for the bed, the toilet and shower had drainage issues, the staff seemed like you were bothering them if you asked for anything. The courtyard was beautiful and the location was great. The toiletries were of good quality. The doormen were always friendly and helpful. The night staff was much more welcoming than the day staff. Overall we would not stay here again.

Stayed 3 nights in Dec 2025

10/10 Excellent

Natalie

Travelled with family

28 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best!

Stayed 4 nights in Nov 2025

8/10 Good

Tania

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room view was amazing, I would just like to note that the lobby is always full with outsiders who aren’t staying at the palace, the windows weren’t cleaned and we were missing a few amenities. However the stay was amazing the view was breathtaking, I was in awe everytime I would look out I even slept with the curtains open ! I’m still waiting to see how much of my deposit I will get back since you do need to pay taxes and a fee for the historic building preservation after your stay.

Stayed 2 nights in Dec 2025

10/10 Excellent

Mary

Travelled with family

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Long lines to check in for sure but hotel was great and creative for Christmas ! Comfy beds and clean !

Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan, Arnold

28 Dec 2025

Liked: Cleanliness

Stayed 1 night in Dec 2025

10/10 Excellent

Andrea

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had the best stay! It was amazing, especially at Christmas time!

Stayed 2 nights in Dec 2025

4/10 Poor

waqas

28 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth, Weston

27 Dec 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth, Weston

Travelled with family

27 Dec 2025

Liked: Cleanliness, staff & service

Everything was wonderful, the front desk amazing service, the only thing is to improve the lobby area there’s not enough place to sit and they shouldn’t let people from outside to come for pictures during Christmas time, too much, it was like a zoo and us that are staying we didn’t have enough chairs or room to rest!

Stayed 2 nights in Dec 2025

10/10 Excellent

Veronica

27 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Travelled with family

27 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel, we loved our stay at Christmas time in New York. it was absolutely magical. I visited the other hotels that were decorated, and ours was the standout. The location was fantastic and the area was just a buzz with friendly happy staff and guests. 100% recommend. We had a Starbucks across the street and access to many restaurants everywhere using the open table/resy app. looking forward to returning.

Stayed 4 nights in Dec 2025

10/10 Excellent

Lauren

27 Dec 2025

Stayed 2 nights in Dec 2025

2/10 Terrible

Sandrine, Mamaroneck

27 Dec 2025

Disliked: Amenities

Terrible staff manners. Not welcoming at all. No breakfast. Felt like no one wants us here. This was a bad experience. We will not be back.

Stayed 1 night in Dec 2025

8/10 Good

Danielle

26 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Varun

26 Dec 2025

Stayed 2 nights in Dec 2025

8/10 Good

LaTonya

26 Dec 2025

Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Travelled with family

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent, very clean and quiet which is rare in the city. Only con was no working fridge in room and no access to ice.

Stayed 3 nights in Dec 2025

10/10 Excellent

Coby James

26 Dec 2025

Stayed 5 nights in Dec 2025

8/10 Good

robert

26 Dec 2025

Liked: Cleanliness, amenities

checkin clerk passed us off to second clerk saying he was busy -second was much more helpful. room was clean but presumably because we stayed one night - no towels or service that night

Stayed 1 night in Dec 2025

Lotte New York Palace

Choose dates to view prices

Photo gallery for Lotte New York Palace

Reviews

Popular amenities

Explore the area

Room options

View all photos for Executive Suite, 1 King Bed, Tower

Executive Suite, 1 King Bed, Tower

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

Room, 2 Double Beds (Skyline Cathedral View)

View all photos for Room, 1 King Bed (Skyline Cathedral View)

Room, 1 King Bed (Skyline Cathedral View)

View all photos for Palace Studio Suite King

Palace Studio Suite King

View all photos for Room, 2 Double Beds, Tower

Room, 2 Double Beds, Tower

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

Room, 2 Double Beds (Cathedral View)

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Room, 1 King Bed (Cathedral View)

View all photos for Suite, 1 King Bed, Tower (Corner)

Suite, 1 King Bed, Tower (Corner)

View all photos for Suite, 1 Bedroom, Tower (King)

Suite, 1 Bedroom, Tower (King)

View all photos for Suite, 1 Bedroom (Palace, King)

Suite, 1 Bedroom (Palace, King)

View all photos for Signature Suite, 1 King Bed (Palace)

Signature Suite, 1 King Bed (Palace)

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Room, 1 King Bed, Accessible (Skyline Cathedral View)

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Room, 1 King Bed, Accessible (Cathedral View)

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Room, 2 Double Beds, Accessible (Cathedral View)

View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

View all photos for Superior Room, 2 Double Beds, Accessible

Superior Room, 2 Double Beds, Accessible

View all photos for Room, 2 Queen Beds, Accessible, Tower

Room, 2 Queen Beds, Accessible, Tower

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Suite, 1 King Bed, Accessible, Tower (Corner)

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Signature Suite, 1 King Bed, Accessible (Palace)

View all photos for Room, 1 King Bed, Accessible, Tower

Room, 1 King Bed, Accessible, Tower

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Executive Suite, 1 King Bed, Accessible, Tower

View all photos for Executive Studio, 2 Queen Beds, Tower

Executive Studio, 2 Queen Beds, Tower

View all photos for Suite, Tower (Corner with Pantry)

Suite, Tower (Corner with Pantry)

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Family Suite, Multiple Beds (Palace, King and Two Doubles)

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Family Suite, Multiple Beds (Palace, 2 Kings)

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Suite, 2 Bedrooms, Corner (Corner)

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About this property

Lotte New York Palace

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services