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Sanctuary Hotel New York

4.5 star property

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Photo gallery for Sanctuary Hotel New York

Lunch, dinner, brunch served; American cuisine
Reception
Exterior
Lunch, dinner, brunch served; American cuisine
Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
132 West 47th Street, New York, NY, 10036
  • Place, Times Square
    ‪2 min walk‬
  • Place, Broadway
    ‪3 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Queen Room

Superior Queen Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Queen Room

9.0 out of 10
Wonderful
(22 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Delux)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Delux)

9.0 out of 10
Wonderful
(17 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

8.6 out of 10
Excellent
(11 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Queen Room, 1 Queen Bed

Deluxe Queen Room, 1 Queen Bed | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Queen Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Queen

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Cozy Queen

8.6 out of 10
Excellent
(28 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sanctuary Hotel New York

Luxury hotel with bars/lounges and fitness centre
Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and a business centre.
Sanctuary Hotel New York offers 115 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 36-inch LED televisions come with premium cable channels, first-run films and video game consoles. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sanctuary Hotel New York. During your stay, you're just a quick walk from Times Square. You'll find features such as free WiFi in public areas, plus 3 bars and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Haven Rooftop Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Times Square and Broadway
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. Business amenities include a business centre, meeting rooms, and limo/town car service.

WiFi is free in public spaces. A fitness centre, a library, and multilingual staff are also featured at the luxury Sanctuary Hotel New York. For a fee, parking is available.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Haven Rooftop Restaurant – This restaurant specialises in American cuisine and serves brunch, lunch and dinner.
Chemestry Room – This restaurant specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Lab Rooftop – This sushi bar specialises in sushi and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Secured, covered parking on site (USD 55 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 25 per person
  • 3 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chemestry Room
  • Haven Rooftop Restaurant
  • Sushi Lab Rooftop

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch LED TV with premium cable channels
  • First-run films
  • IPod dock
  • Pay films
  • Video game console

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay, plus a one-time cleaning fee of USD 250
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25.00 per person
  • Covered self-parking fee: USD 55.00 per day
  • Nearby parking fee: USD 55 per day (984 ft away)
  • Pet fee: USD 250 per pet, per stay plus a one-off USD 250 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children under 18 years old are not allowed in the offsite pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel New York Sanctuary
Hotel Sanctuary
Hotel Sanctuary New York
New York Hotel Sanctuary
New York Sanctuary
New York Sanctuary Hotel
Sanctuary Hotel
Sanctuary Hotel New York
Sanctuary New York
Sanctuary New York Hotel
Sanctuary Hotel New York Hotel
Sanctuary Hotel New York New York
Sanctuary Hotel New York Hotel New York

Sanctuary Hotel New York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1009 reviews
Rating 8 - Good. 246 out of 1009 reviews
Rating 6 - Okay. 100 out of 1009 reviews
Rating 4 - Poor. 52 out of 1009 reviews
Rating 2 - Terrible. 22 out of 1009 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the room, it was nicely decorated and had all we needed. The hotel was nice as well as the staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lafadio

Stayed 3 nights in Jul 2025

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The hotel is beautiful & comfortable! Location is perfect! The hotel is located just a half block from the red bleachers of Times Square & there were subway stations on each corner of the block! The only thing that was a problem is that our phone charger plugs would not work in most of the room outlets, our plugs only worked in 2 of the outlets, we never did figure out why as the outlets were checked by maintenance & shown they were active. So maybe just check on that to see what plugs do work in those outlets. Also, if you are a light sleeper, bring a noise machine as the hotel is so close to Times Square that noise is inevitable. Our noise machine was enough to drown out the noise & we slept very well every night, plus the beds & pillows are super comfy!
Stayed 4 nights in Jul 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king room was perfect with the exception of our mini fridge did not work. Also the parking situation is dismal. The parking across the street was $80/night so they recommended another parking garage that was several blocks away with no way to transfer our luggage. Graciously 2 of the guys on staff, JD and another young man (I forgot his name) assisted us because we weren't allowed to use a luggage rack off the premises. Both of those fellas deserve a raise. With those exceptions, overall we really enjoyed our stay with Sanctuary.
Stayed 4 nights in Jul 2025

10/10 Excellent

Donna

Stayed 2 nights in Jul 2025

10/10 Excellent

Paulina

Stayed 3 nights in Jul 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecta ubicación, la habitación muy cómoda, sin embargo el colchón estaba en muy malas condiciones.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this hotel. The staff location and restaurants were amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Niree

Stayed 3 nights in Jul 2025

10/10 Excellent

Marley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. AC was a little loud. Bed was very comfortable. I would stay there again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Madjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms can be small however they are very clean, comfortable cozy. The staff is great. The location is very convenient as well.
Stayed 1 night in Jul 2025

6/10 Okay

Rebecca, winston-salem

Travelled with group
Disliked: Amenities
The building is older and not completely kept up. The room was small but clean the breakfast was not much, but it was included.
Stayed 4 nights in Jun 2025

10/10 Excellent

Abhinav

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Frances, Leesburg

Liked: Cleanliness, staff & service
Not like photo’s at all for appearance of outside of hotel. Very dark inside. Room was very damp and pillows were so musty I had them changed. The breakfast consists of cheap, bulk industrial quality soggy, doughy bagels, croissants and danish. All poor quality. Tiny blended yogurts, a thin cheap orange juice and awful coffee. Two buy in bulk cereals and over ripe bananas.
Stayed 2 nights in Jul 2025

4/10 Poor

Moshe

Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Pros: Clean, very stylish, affordable, helpful staff, with included breakfast and good coffee in the lobby. Close to subways and 24/7 Times Square action. Cons: Rooms are not big, but totally fine, and your view might be a brick wall... very NY. Overall: Very Good
Stayed 1 night in Jul 2025

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
Very nice staff
Stayed 2 nights in Jun 2025

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great proximity, responsive friendly service , very walkable and easy to walk to the theater and dinner.
Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to find things to do. Staff was very polite.
Stayed 1 night in Jun 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

NORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, convenient location
Stayed 1 night in Jul 2025

10/10 Excellent

Stacey, Oyster Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dark chic Asian fusion style hotel. My deluxe king room was beautiful, updated, clean and had 2 bath robes and a beverage fridge with mini bar. Haven rooftop bar and chemistry room had great happy hour specials. Location right in the heart of the theater district! Would definitely return!!
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, beautiful stay with the most welcoming staff!! We will definitely be staying at Sanctuary Hotel again!!
Stayed 1 night in Jul 2025

8/10 Good

Wayne, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, that had everything with minor problems so one star less. 1. Small rooms and the pillows smelled a little like body odor, and this could happen anywhere so I only blame myself as I was too tired to swap them out . 2. Breakfast had only high carbohydrate sugary things such as baked goods and cereals, and absolutely no hot foods or proteins like at least oat meal nor hard boiled eggs.
Stayed 1 night in Jun 2025