2/10 Hirveä
Robert
Matkusti perheen kanssa
21.4.2025
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rip off I will never come back
when i arrived at the hotel there was no carts to put our luggage on i booked two rooms for 2 nights i was in town to attend my brother Inlaw Funeral in Jersey City. my booking came to 630.00 however that at 7am which was Friday I found out their was two charges on my bank card for 415.00 which came out to 830.00 why, no one could tell me. when I got to the hotel I got a story, which was they charge the cards the day of your check in when I booked this I checked the box check in at location did not get a response from anyone. Then their was parking fees of 21.00 a day that's crazy. The cleaning of our rooms never took place I am really upset about that I had to track housekeeping down to get some towels and wash cloths then I left the hotel came back and the rooms still wasn't cleaned. Oh let me also add I had to waite a great deal of time for your elevators to come to the lobby something about that's the church people I really don't feel you care about your customers you have to spend a fortune in that hotel to get free breakfast. Also you over drafted my banking account and you are holding 100.00 of mine you didn't return when I asked about it I was told it could take up two 7 to 10 days it take you 10 days to take the money you also have a 24 hour mini cafe which is hi as hell who pays 4 dollars a cup of tea coffee in your room with no creamer who does that I will never return to this hotel its a rip off . oh your front desk said I have to request if I want room clean
Robert
Yöpyi 2 yötä huhtikuussa 2025