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The Freshwater

4.0 star property

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Interior
2 Bedroom Penthouse Residence | Living area | Flat-screen TV, DVD player
2 Bedroom Penthouse Residence | Private kitchen | Fridge, microwave, oven, stovetop
2 Bedroom Penthouse Residence | Individually decorated, individually furnished, desk, blackout curtains
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
165-19, Yamada, Abuta, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪3 min walk‬
  • Place, Kutchancho Asahigaoka Ski Area
    ‪18 min drive‬
  • Place, Niseko Hanazono Resort
    ‪24 min drive‬

Room options

View all photos for Superior Studio

Individually decorated, individually furnished, desk, blackout curtains

Superior Studio

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Suite

Fridge, microwave, oven, stovetop

1 Bedroom Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Suite

Individually decorated, individually furnished, desk, blackout curtains

2 Bedroom Suite

  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Penthouse Suite

Balcony view

2 Bedroom Penthouse Suite

  • Mountain view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for 2 Bedroom Penthouse Residence

2 Bedroom Penthouse Residence | Individually decorated, individually furnished, desk, blackout curtains

2 Bedroom Penthouse Residence

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for 3 Bedroom Penthouse Suite

Balcony view

3 Bedroom Penthouse Suite

  • 110 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Single Beds OR 3 King Beds
  • Free Wi-Fi

View all photos for 3 Bedroom Penthouse Residence

3 Bedroom Penthouse Residence | In-room dining

3 Bedroom Penthouse Residence

  • 137 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Single Beds OR 3 King Beds
  • Free Wi-Fi

View all photos for Superior Studio

Individually decorated, individually furnished, desk, blackout curtains

Superior Studio

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Superior Studio

Individually decorated, individually furnished, desk, blackout curtains

Superior Studio

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

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About this property

The Freshwater

Hit the slopes and relax with The Freshwater's amenities, including ski storage, ski passes and free self parking. Each apartment provides a sitting area and a fridge, plus free WiFi and a flat-screen TV with a DVD player. Added amenities include a microwave, a stovetop and a rice cooker. Limited housekeeping is available.
The Freshwater offers 33 accommodations with DVD players and rice cookers. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Guests can make use of the in-room fridges and microwaves. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Freshwater, you're just a quick walk from Niseko Tokyu Grand HIRAFU. You'll find features such as free WiFi in public areas and free self-parking, plus dry cleaning service. Built in 2008, this upmarket apartment building has 33 apartments over 5 floors. Each apartment offers free WiFi and a flat-screen TV.
  • Each apartment offers a sitting area, a flat-screen TV and a DVD player
  • Free WiFi
  • Free self-parking
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes ski equipment rentals
  • Just a 3-minute walk from Niseko Tokyu Grand HIRAFU and a 3-minute drive from Noasc
As a guest of The Freshwater, you'll find ski storage, concierge services, and laundry facilities. WiFi is free in public spaces. The business-friendly The Freshwater also features dry cleaning/laundry services and a lift. Limited free parking is available on a first-come, first-served basis.

This 4-star Kutchan apartment is smoke free.

Property amenities

Ski

  • Downhill skiing nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Cot: JPY 7,000 per night

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker
  • Toaster

Bedrooms

  • Bedsheets provided
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • DVD player
  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Limited housekeeping
  • Luggage storage

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 33 units
  • 5 floors
  • Built in 2008
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District]

Guests must contact the property in advance for check-in instructions; access will be through a private entrance

If you arrive at the property after hours, you'll need to check in at an alternative location: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District, Hokkaido 044-0078, Japan]

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The listed optional cot/infant bed fee applies every 4 days.

Guests may be required to change rooms during their stay. Room upgrades are subject to availability.

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 7000 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 3.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Futon bed fee: JPY 8050 per night
  • Crib (infant bed) fee: JPY 7000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District
Guests arriving after hours will need to go to the following location to check in: Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District, Hokkaido 044-0078, Japan
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Freshwater Hotel Kutchan

Freshwater Kutchan

Freshwater Apartment Kutchan

The Freshwater Kutchan

The Freshwater Apartment

The Freshwater Apartment Kutchan

The Freshwater Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 35 reviews
Rating 8 - Good. 9 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 2 out of 35 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in Niseko

Modern and clean. Free shuttle to the Gondola.
Verified

10/10 Excellent

Keith

Liked: Cleanliness, room comfort, communication

Best Value in Town

This place is amazing. Its right next to the center of the Hirafu town where all the action (food) and transportation is. Lawson also right next door. Rooms are small but smartly designed, I felt more comfortable here than in many other larger hotel rooms. Staff was friendly and wanting to go above and beyond to help me get out of a jam when there were no taxis in town.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Tayah

Liked: Cleanliness, amenities, property conditions & facilities, communication
Can’t say enough good things about this property. We rented an apartment and it gave us ample room to spread out and enjoy our time there for the week. The location was absolutely perfect. Close to grocery stores, restaurants, bars, onsens and the Grand hirafu ski resort. I would recommend reserving restaurants in advance of your stay otherwise you may not get in anywhere. Happened to us a few times.
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

MIZUKI

Liked: Cleanliness, amenities, property conditions & facilities, communication
何度も泊まっています！ 快適な施設です！ 去年は思わなかったですが 今年は排水溝から匂いがあがってきているのか 洗面室付近が臭かったです 他はとても良いです！
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Mizuki

Liked: Cleanliness, amenities, property conditions & facilities, communication
洗濯機もありよかった！
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

YATO

Liked: Cleanliness, communication
ウォシュレットと湯船が有れば最高でした。
Stayed 8 nights in Oct 2021
Verified

4/10 Poor

Alicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Apartment itself was fantastic. Lovely King sized bed, washing machine and gas fire place. Communication before check in was great but, Unfortunately the staff leave a lot to be desired when checking in at during our stay. They didn’t mention there was a free shuttle service in the morning, they didn’t mention there we’re different types of lift passes and we got stuck on the other side of the mountain and missed a whole afternoon skiing. They clearly didn’t care.. forgot to have our lift pass and lesson ready when we arrived and then couldn’t tell us where to go for our lesson. Also worth noting that the walls are paper thin. We could hear the conversation of the people in the next room and on the street.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Kent

Liked: Staff & service, property conditions & facilities
Good location, very small rooms for price, rooms are a lot smaller than photos appear
Stayed 6 nights in Feb 2020
Verified

8/10 Good

JC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was poorly designed.. Each time we showered, the floors flooded and there was nothing to dry it with . Each time we needed to use the sink we had to walk on wet floor.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and cozy apartment with well-equipped kitchen. Staff are so nice. Just next to the main road in Girafu. 2-minute-walk to ski shuttle bus stop and 5-minute-walk to convenient shop. It is so convenient that many restaurants and shops nearby. We didn’t drive this time and we took ski bus from CTS airport. The Freshwater provided compliment shuttle from & to Girafu welcome centre on arrival and departure date. We will stay here again when we go to Niseko next time. 👍
Stayed 4 nights in Dec 2019
Verified

2/10 Terrible

kazu

Disliked: Amenities
6人で利用は無理があるのに、6人で利用できると書いてあり、２人ソファで寝ました。それなのに、２人の追加料金が２万も取られて、ホテルマネージャーに抗議しましたが、訳のわからない返答で、本当に嫌な思いをしました。
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property to stay in. Very close to all the restaurant and shops. Staff are attentive and friendly.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern apartment that is very close to everything.
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Even though our buss was 30 minutes late there was someone waiting to drive us to the apartment.
Stayed 8 nights in Feb 2019
Verified

10/10 Excellent

Jinsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big enough to stay for three people with very clean condition. Location is amazing probably best ever location if you have plan to ride gondola mostly.
Stayed 5 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to locate. Staff was helpful from before arrival till we depart. Wonderful experience!
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent location to lifts, restaurants, and shops
Stayed 8 nights in Jan 2019
Verified

10/10 Excellent

ryoko

Liked: Cleanliness, staff & service, property conditions & facilities
レセプションなどでスタッに遭遇すると（特に男性スタッフ）食事のことから日々の送迎のことまで隅々まで気にかけてくださり、できる限りのことをしてくださいます。私の下手な英語にも一生懸命答えてくださって大変素敵な滞在となりました。
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freshwater

Great option in Hirafu
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We stayed in the Freshwater and there was no one at the reception to offer assistance the whole time during our stay. The apartment is nice and the location is very convenient.
Stayed 2 nights in Apr 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff and an overall great lodging experience. Only wish there was a hot tub or sauna on the premises.
Stayed 3 nights in Feb 2018
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic convienient location and very comfy !!

Spacious comfortable accomodation in a great location only a few minutes walk to the family chair, bars restaurants, massage, hire shops etc. Would definately consider again.
Stayed 5 nights in Feb 2018
Verified

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel close to everything

Maybe not a ski in and ski out hotel but with the shuttel bus it is not a problem and it is walking distance to everything anyway.
Stayed 7 nights in Feb 2018
Verified

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice functional room close to everything

We had the studio room with little kitchen, nice and clean and a very comfy bed. It’s was really close to the slopes and main intersection, the only downside was the adjoining room is really close and you can hear the neighbors talking, we had to tell them to be quite one night. Aside from that it was great
Stayed 5 nights in Feb 2018
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are fantastic, nothing was an issue, Very comfortable bed, great location, I highly recommend Freshwater to stay in Niseko.