Hotel Riu Palace Aruba - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aruba - All Inclusive

Aerial view
5 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Balcony view
2 outdoor pools, pool umbrellas, pool loungers
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View in a map
J.E. Irausquin Blvd 79, Noord
  • Place, The Casino at Hilton Aruba
    ‪3 min walk‬
  • Place, Palm Beach
    ‪3 min walk‬
  • Place, Hyatt Regency Casino
    ‪9 min walk‬
  • Airport, Oranjestad (AUA-Queen Beatrix Intl.)
    ‪11 min drive‬

Room options

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3

Suite Junior

  • 39 sq m
  • Sleeps 4

Suite Junior with Side Sea View

  • 35 sq m
  • Sleeps 4

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(255 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | C)

9.8 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

8.4 out of 10
Very good
(5 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Sea View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Double Room (E)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed

Suite Junior with Sea View

  • 39 sq m
  • Sleeps 4

Suite with Sea View

  • 61 sq m
  • Sleeps 2

Suite Premium with Sea View

  • 61 sq m
  • Sleeps 2

Family Room -8 guests- Junior with Sea View

  • Sleeps 8

Similar properties

About this property

Hotel Riu Palace Aruba - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Hyatt Regency Casino
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Palace Aruba - All Inclusive's great beach location. During your stay, you're just a quick walk from Palm Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with hot stone massages, body treatments or manicures and pedicures at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Palm Beach and Hyatt Regency Casino
Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Aruba - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free.

Smoking is allowed in designated areas at this 4-star Noord property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Don Nicolás – This buffet restaurant serves breakfast and dinner.
Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Sayuri – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Milano – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Nautilis – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Volleyball

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from 2 July 2025 to 7 May 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aruba - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Reviews

Hotel Riu Palace Aruba - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 959 out of 1846 reviews
Rating 8 - Good. 397 out of 1846 reviews
Rating 6 - Okay. 251 out of 1846 reviews
Rating 4 - Poor. 122 out of 1846 reviews
Rating 2 - Terrible. 117 out of 1846 reviews

Reviews

10/10 Excellent

Brandy

Stayed 6 nights in Sep 2025

6/10 Okay

Lennox

Liked: Cleanliness, staff & service
I resented the fact that, throughout my stay, there was no adequate television service in the room. Upon my request, a technician came to my room to investigate. His visit was useless because he could not solve the problem. I had looked forward to watching television news and sports from Canada and the United States in the comfort of my room. Sadly, this did not happen. It ruined my visit. I therefore request a partial monetary refund of my hotel bill in compensation for this disastrous occurrence. A reasonable and speedy refund will be greatly appreciated.
Stayed 7 nights in Sep 2025

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención al cliente fue una muy buena experiencia. Todo estuvo excelente. Gracias por la hospitalidad.
Stayed 3 nights in Sep 2025

2/10 Terrible

Artheia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was under construction, the television did not work, internet service was down for first few days, elevators went out twice, on day 3 no hot water There was NO INDICATION PROVIDED PRIOR TO BOOKING THAT THE HOTEL WAS UNDER COSTRUCTION/ Renovation. Noise started everyday at 6:30-7 am and went until 7pm! We had to have the buffet everyday. ALL RESTAURANTS FILLED EVERY DAY! No control over people reserving space at the beach or pool. Non guest at pool.
Stayed 4 nights in Sep 2025

6/10 Okay

Iskandar

There was no hot water in the first 24 hours. Tv and telephones did not work. Telephone started working after I made a multiple complains. It was very noisy everyday starting 8 in the morning due to renovations. Elevators weren't working properly and steady.
Stayed 7 nights in Aug 2025

10/10 Excellent

Heela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really amazing experience with RIU Palace! Great pools and beaches, nice and really helpful staff, clean property, great food, incredible view!
Stayed 7 nights in Sep 2025

6/10 Okay

Idalberto

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
They kept us awake, talking loudly in the hallways in front of our rooms from early on. The buffet didn't have enough food variety, and the waitresses took a long time to serve us. Daytime activities were limited to none, just music by the pool and very poor quality shows at night. The best thing was the spa, the first-class quality of the massages, and the phenomenal service.
Stayed 3 nights in Sep 2025

6/10 Okay

Natalia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I don’t write reviews almost ever, but felt I should to help others in decision of lodging if traveling soon. My husband and I stayed at the Riu Palace for 5 nights and were very happy with the food options and the kind and happy staff. However, immediately entering our room we noticed it had a stench of mildew and the beds were wet because of the humidity in the air. Luckily the front desk did supply a dehumidifier for the first night and offered to switch our room the next day. However, instead of fixing the room’s issue, they made it clear we had to be out by 11am the next morning so they could prepare the room for the next guest, which didn’t feel right. They also didn’t mention that the Riu Palace gym is closed (the roof caved in) so guests have to use the Riu Antilles gym (sister hotel). Which is fine but requires about a 10 minute walk. There are only two elevators for both guests and staff use (almost never both working) so waiting time is high. The most frustrating was the constant construction from 7:00am to 8:00pm across the ENTIRE hotel. You couldn’t go anywhere (beach, pool, your room, your balcony, the lobby, etc) without the sound of jackhammering. The elevator area of our floor was always full of construction material, painting, etc etc and constant noise. It was hard to rest in the room during the day because it was so noisy. We love Aruba and really aren’t very picky people, but our experience will probably lead us to not choose Riu Palace again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ilmi

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 4 nights in Sep 2025

2/10 Terrible

carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning or have planned a trip here, cancel it! Cockroaches, no running water or hot water when they turn it on. Living out of porta potty because of no water. Limited dining. No air conditioning. Loud drilling noises in early AM. Had maintenance in our room middle of night. Challenges getting simple things like coffee, water or toilet paper. Staff was not good at managing expectations.
Cockroach
Stayed 6 nights in Aug 2025

8/10 Good

Laura, Rosendale Ny

Liked: Cleanliness, amenities
Everything was nice and everyone was very friendly the only thing I did not like is that I spent a lot of money and I couldn’t get any washcloths because the maid said they didn’t have enough to give. I was given hand towels that I had to use to shower with. This was very disappointing to me.
Stayed 7 nights in Aug 2025

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities
rooms cleaned food was great
Stayed 4 nights in Sep 2025

4/10 Poor

Lori

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This Riu Palace property is in the midst of a major renovation so I was nervous about staying here. I will say that it is in a nice location as it is walking distance to bars, restaurants, etc. Also, its on the beach which was very nice. However, even though our room was in the newer construction building the elevators kept skipping floors and lurching (very scary!) so much so we gave up and took the stairs for the last 2 days of our stay. Thank goodness we were only on the 3rd floor. The food was mediocre (especially the vegetarian offerings). The gym was closed so we had to use the smaller Riu Antillas gym which was crowded because guests of that hotel were using it as well. Our shower only got hot twice during our stay and did not drain properly as water backed up covering our feet. We came back to the room one day after breakfast and the ceiling vent had fallen out and was on the floor. Our television had one channel that was stuck on the same frozen picture the entire stay and we were only able to find two other working channels. We also saw several roaches on the ground floors and in stairwell and one of our friends saw one in their room! The staff was lovely and friendly. However, I think the Riu Palace needs a little more work and TLC before I would stay here again or recommend to other travelers coming to Aruba.
Stayed 4 nights in Sep 2025

2/10 Terrible

Markeeta

Stayed 5 nights in Aug 2025

8/10 Good

Kevin Lee

Travelled with partner
Liked: Amenities
Property was nice just a lot of construction going on. Food was the usual for all inclusive. Not great, not bad.
Stayed 4 nights in Sep 2025

2/10 Terrible

Shkamb

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good afternoon. I would like to share my horrible experience at the Riu Hotel. Once again, Expedia fails to accurately advertise resorts. This is the second year in a row that I booked an all-inclusive resort through Expedia, and they did not mention that there was construction ongoing. This time, in Aruba, we decided to try a different island. Being outside the hurricane belt, we chose Riu Hotel, and despite it being the most expensive option, we thought it would be worth it to relax with our family of six, booking two rooms. However, when we arrived the next morning, we were greeted with construction noise from both ends of the buildings within the resort. We were located on the 5th floor, in rooms 1533 and 1534, and traveling with a three-year-old and a nine-month-old, we waited for the elevator for more than 20 minutes each morning because one elevator was out of service for most of the day. I don’t know if they were working on that elevator or if they needed to shut it down to power their machinery in the other buildings, but spending 20 minutes each time we needed to go up or down was nerve-wracking! We would have taken the stairs, but having a stroller made that impossible. The noise from 8 a.m. until 4 or 5 p.m. was unbearable, and there was also no hot water for the first three days. We took cold showers, which wasn’t an issue for the adults, but it was a nightmare for the children. I have pictures regarding the elevator issue and the lack of hot water!
Stayed 6 nights in Aug 2025

2/10 Terrible

Yaswantee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Garrett

Stayed 3 nights in Aug 2025

6/10 Okay

Maria-Lourdes Santos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The resort was under renovation, there are construction dust in the hallways. There are mosquitoes inside the room and hallways. Other than that, food was good and the staff for the most part were nice.
Stayed 3 nights in Aug 2025

2/10 Terrible

Estefania

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do research about the property before booking your vacation. Multiple inconveniences during our stay! Would NOT recommend!
Stayed 5 nights in Aug 2025

4/10 Poor

Curtis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under full renovation / rehab. No hot water for 1st 2 nights of stay poor shower drainage. At least one out of tw0 of the elevators was out of service for duation of stay. Due to my complaints was moved from room 1822 (Jr. Suite) to room 275 on the "Time Share" side of property. Upon entering, room had not been cleaned had to put our luggage aside until housekeeping came to clean room before we could settle. Air conditioning in both rooms were not fuctioning properly as thermostat in rooms didn't control air. Its like they had temp pre set. Per hotel maintenance this was confirmed. Due to construction, crews struck and damaged cable antenna causing no t.v. for the duration of our stay (8-29-2025 through 7-1-2025). Construction and demo actively going on everyday of our stay except on Sunday. Per hotel own maintenance personel and I qoute, he states " this hotel has always had plumbing & A/C issues". Front desk staff is little to no help as it takes multiple complaints to get someone to your room. Like they just blow people off. This was my anniversary trip and it was completely ruined due to being uncomfortable the entire stay. Bookings should not be allowed here while this property is under construction
Pic of Thermostat in which didn't work
Stayed 3 nights in Aug 2025

2/10 Terrible

Sean

Disliked: Staff & service, property conditions & facilities
Horrib
Stayed 4 nights in Aug 2025

10/10 Excellent

Maikel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad excelente, las playas magníficas, la seguridad en la isla es super, nos sentimos muy bien en estas vacaciones
Stayed 6 nights in Aug 2025

6/10 Okay

Michele

Travelled with family
Disliked: Staff & service
Very nice location
Stayed 4 nights in Aug 2025

2/10 Terrible

Ankita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2025