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Holiday Inn Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Norwich by IHG

Terrace/patio
Lobby
Exterior
Bar (on property)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping
  • Gym

Explore the area

View in a map
10 Laura Blvd, Norwich, CT, 06360
  • Place, Norwich Golf Course
    ‪3 min drive‬
  • Place, Mohegan Sun Casino
    ‪5 min drive‬
  • Place, Foxwoods Resort Casino
    ‪17 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(87 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Norwich by IHG

Hotel in Norwich with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas, free self parking and a free casino shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Holiday Inn Norwich by IHG offers 135 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Norwich by IHG. During your stay, you'll be close to Mohegan Sun Casino. Features include free WiFi in public areas, free self-parking and a free casino shuttle.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Rendezvous Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Mohegan Sun Casino and 7 minutes from Mohegan Sun Arena
  • Free casino shuttle service
Holiday Inn Norwich by IHG offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 12000 square feet (1115 square metres) and includes a conference centre. The business-friendly Holiday Inn Norwich by IHG also features a vending machine, a garden, and coffee/tea in common area. Free self parking is available.

This 3-star Norwich hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Rendezvous Restaurant – This restaurant specialises in American cuisine and only serves breakfast.
Scorzz Sports Bar – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,000 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich Hotel

Reviews

Holiday Inn Norwich by IHG Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 418 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 173 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 103 out of 1001 reviews

Reviews

10/10 Excellent

nicole

Stayed 1 night in Aug 2025

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service
Good location for Mohegan Sun and has a shuttle to the casino on Fridays and Saturdays. Restaurants and bar are on premises.
Stayed 1 night in Aug 2025

6/10 Okay

Faeisha

Stayed 1 night in Aug 2025

10/10 Excellent

Constance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible from the major highways
Stayed 3 nights in Aug 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the first room we were given.I went to the front desk explained what was going on with the room and they moved me to another room .I would definitely stay at that hotel again.
Stayed 2 nights in Aug 2025

4/10 Poor

Nedra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shuttle to the casino only runs certain days, we were looking forward to having that option as we were there to attend a game and had to uber instead.
Stayed 1 night in Aug 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice and friendly place to stay
Stayed 1 night in Aug 2025

6/10 Okay

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They said there was a complimentary shuttle to the casino..well only weekends..Ruined my birthday. Only booked there because of shuttle. Disappointed with expedia. IGH staff were great!
Stayed 1 night in Aug 2025

2/10 Terrible

Mike Christine

Stayed 1 night in Jul 2025

8/10 Good

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2025

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is convenient for travel. The room was outdated and felt dirty and old. The bathroom also needs updating. The TV's plug and wire were across the room to an outlet and the TV did not turn on with the remote control. We were disappointed in this Holiday Inn.
Stayed 1 night in Aug 2025

8/10 Good

Holden

Stayed 1 night in Aug 2025

6/10 Okay

rebecca

Travelled with family
Liked: Property conditions & facilities, room comfort

Decent

It was fine for one night. Quiet and clean.
Stayed 1 night in Aug 2025

8/10 Good

Geri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good

This hotel is 'plain vanilla'. The room was large, however the bathroom was tiny. It was comfortable and clean
Stayed 1 night in Aug 2025

2/10 Terrible

Rexhina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old dried up blood stain on mattress, door was damaged as if someone tried to knock it in or pried it open. When I went down to the front desk to change my room I noticed a dead cockroach right at the edge of the check in table/booth I am not sure what to call it. The room they moved us to was better, meaning no blood or broken doors but at that point the standard was on the floor.
Stayed 1 night in Jul 2025

10/10 Excellent

Shaun

Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. A good option when going to Mohegan Sun.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marisa

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The place is just run down and needs a renovation. Drapery was not hung properly. Bathroom was a shoe box. Only 1 out of 2 elevators were working. Staff was friendly.
Stayed 1 night in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
Its very convenient to get to the casinos.
Stayed 1 night in Jul 2025

6/10 Okay

Courtney

Travelled with group
Disliked: Cleanliness, staff & service
Elevator was broke and dead worms in the stairs
Stayed 1 night in Jul 2025

4/10 Poor

Saveeta

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is 3AM and I am unable to sleep because of the lack of Air conditioning in the room. Let me start with the check in. Derek was excellent- he was the only great part of this experience. He was friendly and welcoming. The check in process was fabulous. We ate dinner at the restaurant. As we entered, there was no one to greet us so after pacing around, we inquired from others at the restaurant on the process and was told to seat ourselves. There was only one employee who was in the restaurant. Poor thing. She was a bartender, a waitress, a cleaner, a server, a hostess . . . She had to do it all. This review isn’t based on the employee but the brand- the hotel and it's management. Cutting corners will destroy a good name brand hotel and this experience shows that. We waited 40 minutes+ to be served.Food was mediocre. Price was good and portion size was big. As we walked into the hallway into our room, the smell of musty, sweaty odor penetrated through every wall in the hotel. There was a lack of air conditioning throughout the hotel- my guess was management was cutting costs. No bottled water- just a plastic dispenser with ice and cups in the lobby for thirsty guests. Water tasted weird. Solution- maybe a vending machine or 2? Or- if management is cutting cost they may not want vending machines to add to their electric bill 🙄 I can't sleep 😕 😫 It's too hot. I have always trusted holiday inn but I will never visit this location again. Read the reviews before you do
Stayed 1 night in Jul 2025