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Holiday Inn Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Norwich by IHG

Indoor pool
Bar (on property)
Exterior
Exterior
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
10 Laura Blvd, Norwich, CT, 06360
  • Place, Norwich Golf Course
    ‪3 min drive‬
  • Place, Mohegan Sun Casino
    ‪5 min drive‬
  • Place, Mohegan Sun Arena
    ‪5 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪23 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(95 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

7.8 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Holiday Inn Norwich by IHG

This smoke-free hotel features 2 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas, free self parking and a free casino shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Holiday Inn Norwich by IHG offers 135 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Norwich by IHG. During your stay, you'll be close to Mohegan Sun Casino. Features include free WiFi in public areas, free self-parking and a free casino shuttle.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Rendezvous Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Mohegan Sun Casino and 7 minutes from Mohegan Sun Arena
  • Free casino shuttle service
Holiday Inn Norwich by IHG offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 12000 square feet (1115 square metres) and includes a conference centre. The business-friendly Holiday Inn Norwich by IHG also features a vending machine, a garden, and coffee/tea in common area. Free self parking is available.

This 3-star Norwich hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Rendezvous Restaurant – This restaurant specialises in American cuisine and only serves breakfast.
Scorzz Sports Bar – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,000 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Norwich

Holiday Inn Norwich

Norwich Holiday Inn

Holiday Inn Norwich City Hotel Norwich

Holiday Inn Norwich Hotel

Holiday Inn Norwich by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1003 reviews
Rating 8 - Good. 216 out of 1003 reviews
Rating 6 - Okay. 163 out of 1003 reviews
Rating 4 - Poor. 101 out of 1003 reviews
Rating 2 - Terrible. 111 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Delayed check in due to the room not being ready. Outdated paint on walls and scratches. Poor lighting in the rooms.
Stayed 1 night in Feb 2026

6/10 Okay

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The room itself was okay, but there were several issues during our stay. The shower pressure was very poor, and there was nowhere to hang towels after use, which was inconvenient. Check-in was scheduled for 4 PM, but our room was not ready, and we had to wait about 45 minutes. The lobby was crowded with many other guests also waiting to check in. It felt like the hotel was unprepared for whatever event was happening in the area, and overall the experience came across as unorganized and unprofessional.
Stayed 1 night in Feb 2026

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room was clean. Pool was closed which in this winter weather we were looking forward to.
Stayed 1 night in Feb 2026

8/10 Good

Carolyn

Stayed 1 night in Feb 2026

2/10 Terrible

Keith

We showed up just before four they told us our room wasn’t ready not cleaned needed 15 to 20 minutes we gave them our number sat in the parking lot for a half an hour came back in asked where we were on the list was told to wait in the lobby. We got our room a little over an hour after 4 o’clock, which messed up the whole night as for we were going to a concert.
Stayed 1 night in Feb 2026

8/10 Good

Rebecca

Stayed 2 nights in Feb 2026

6/10 Okay

Amanda

Travelled with family
Slightly outdated, rooms could use some TLC, wallpaper in bathroom was peeled up, old in appearance, lightbulb in light didn’t work. Misleading information about shuttle-which was great for the casino at night but doesn’t start until 4pm. Otherwise, OK for the price:
Stayed 2 nights in Feb 2026

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Staff was excellent and room was clean and comfortable. Bathroom was a bit tired but clean. Decent value.
Stayed 1 night in Feb 2026

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everyone we saw and spoke to at the front desk was super friendly! Room was clean and bed was comfy. It’s not the fanciest place but it was a good location for us and I slept really well so that’s always a plus! Never got up for breakfast!
Stayed 2 nights in Feb 2026

4/10 Poor

James

Stayed 1 night in Feb 2026

6/10 Okay

Courtney

Stayed 1 night in Feb 2026

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Heat in the room didn’t work properly.
Stayed 1 night in Dec 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Room clean, convenient location.
Stayed 1 night in Feb 2026

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities
I will never stay at this hotel again. Upon check-in, I was informed that I had reserved a one-queen room, even though I am certain I paid for a king room. The confirmation only stated “standard room,” so I let it go. We were then “upgraded” to a room with two queen beds. Unfortunately, the issues continued once we entered the room. When I attempted to use the bathroom, I discovered the toilet was clogged. I contacted the front desk and was handed a plunger, with the expectation that I would resolve the issue myself rather than having staff address it. Later, when we tried to watch TV, a message indicated that a user agreement had not been accepted. I again contacted the front desk and was told there was no maintenance staff available to assist. At that point, we gave up on trying to resolve the issue and went to bed. The next morning, we found dirty water sitting in the bathtub despite not having used the shower at all. Overall, the lack of basic room readiness and support from staff made for a very disappointing stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Fátima

Stayed 1 night in Feb 2026

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t that clean had a very strong odor like wet moldy. I had to request new blankets, pool was also closed which we were looking forward to swimming which was one of the key points for choosing this hotel. Some other guests had mentioned that hotel houses homeless guests so that could be why pool was closed. I was not happy with stay. Especially since there was Another Hotel in close proximity that had pool hot tub and free breakfast with shuttle to casino. I Was very disappointed in stay but it was my partners birthday so we decided to stay instead of dealing with the hassle of a refund and rebooking because we were running late for an event at the casino. I hope there can be some resolution for unhappy stay
Stayed 1 night in Feb 2026

6/10 Okay

Geovanni

Stayed 2 nights in Feb 2026

6/10 Okay

Carmine

Liked: Property conditions & facilities
The entrance into the hotel smelled like pot. The pool was closed due to a pipe that broke. The bar closed at 5pm so we never got to have a cocktail there. The bed was lumpy and the furniture in the room was worn. The only good thing was it was close to Mohegan sun and the price I paid was just ok. Renovations are overdue. The women at the front desk were polite.
Stayed 1 night in Feb 2026

10/10 Excellent

Wally

Stayed 3 nights in Feb 2026

6/10 Okay

Marvin

Stayed 1 night in Feb 2026

2/10 Terrible

Garrett

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My room took 30 minutes after check in time to become available, one of the elevators was out of order, and the pool was closed during the duration of my stay.
Stayed 1 night in Feb 2026

6/10 Okay

Alfred

Room bathroom faucet there was no water running.
Stayed 1 night in Feb 2026

8/10 Good

raquel

Liked: Cleanliness, amenities, property conditions & facilities
Staff was ok, the bath tub wasn’t too clean
Stayed 3 nights in Feb 2026

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service
Toliet clog: bad service: smelled moldy: pool horrible shape: elevator wasn’t working. I left after being there for 3 hours.
Stayed 1 night in Feb 2026

10/10 Excellent

yelena

Stayed 2 nights in Feb 2026