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Hotel Hillarys Shinsaibashi

3.0 star property

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Photo gallery for Hotel Hillarys Shinsaibashi

Public bath
Public bath
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1-17-11 Higashishinsaibashi, Osaka, Osaka, 542-0083
  • Place, Dotonbori
    ‪6 min walk‬
  • Place, Dotonbori Glico Sign
    ‪6 min walk‬
  • Place, Kuromon Market
    ‪10 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room, Non Smoking

  • 11 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Single Room, Non Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room, Non Smoking (Housekeeping Once Every 3 Days)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, Non Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Non Smoking (Housekeeping Once Every 3 Days)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking (Housekeeping Once Every 3 Days)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Double Room, Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Smoking (Housekeeping Once Every 3 Days)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Housekeeping Once Every 3 Days)

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room, Smoking (Housekeeping Once Every 3 Days)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Non Smoking (Housekeeping Once Every 3 Days)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room, Non Smoking (Housekeeping Once Every 3 Days)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

[Check-in from 8 P.M./ Check-out by 10 A.M.] Double Room Non Smoking (Short Stay Plan)

  • Sleeps 2
  • 1 Double Bed

[Check-in from 8 P.M./ Check-out by 10 A.M.] Double Room, SMOKING (Short Stay Plan)

  • Sleeps 2
  • 1 Double Bed

[Check-in from 8 P.M./ Check-out by 10 A.M.] Twin Room Non Smoking (Short Stay Plan)

  • Sleeps 3
  • 2 Large Single Beds

[Check-in from 8 P.M./ Check-out by 10 A.M.] Twin Room SMOKING (Short Stay Plan)

  • Sleeps 3
  • 2 Large Single Beds

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About this property

Hotel Hillarys Shinsaibashi

Hotel with a 24-hour front desk, 7-minute walk to Dotonbori Glico Sign
Along with concierge services, this hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine.
Hotel Hillarys Shinsaibashi offers 225 accommodations with a safe and complimentary slippers. 40-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, toilets with an electronic bidet, complimentary toiletries and hairdryers. This Osaka hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Hotel Hillarys Shinsaibashi's great location. During your stay, you're just a quick walk from Dotonbori. Features include free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Amenities include a front desk safe, laundry facilities and a lift
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Dotonbori Glico Sign and Namba Grand Kagetsu Theater
As a guest of Hotel Hillarys Shinsaibashi, you'll find a vending machine, concierge services, and laundry facilities. Public spaces have free WiFi. Hotel Hillarys Shinsaibashi also features a front desk safe and a lift.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 19

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL FELICE Shinsaibashi RELIEF
HOTEL FELICE RELIEF
FELICE Shinsaibashi RELIEF
FELICE RELIEF
Hillarys Shinsaibashi Osaka
Hotel Hillarys Shinsaibashi Hotel
Hotel Hillarys Shinsaibashi Osaka
HOTEL FELICE Shinsaibashi by RELIEF
Hotel Hillarys Shinsaibashi Hotel Osaka

Hotel Hillarys Shinsaibashi Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1002 reviews
Rating 8 - Good. 310 out of 1002 reviews
Rating 6 - Okay. 80 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia, Montreal-Ouest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet had lots of choices from cereal, breads, rolls, pancakes, cream puffs to traditional Japanese foods. Some variations from day to day. Was very filling. There was a coffee machine which dispensed all types of coffee/latte/capuccino, tea and also broth and corn soup! Ice machines available. 2 floors only with laundry and vending machine. The onset was a nice perk with popsicles in the evening and a yogurt drink in the mornings. We were able to store our luggage before and after. Staff were friendly. You can ask for harder pillows and borrow an iron. Bed was comfortable. Pyjama gown provided. Palo toiletries provided (soap, toner and lotion, shampoo, conditioner and body wash). Bathroom was small but the sink was in a separate area. Cleaning done every twice during our 8 day stay. We could request when it was done. Daily towel and pyjama replacement. Area was convenient and close to the subway and stores. Very walkable. 7-11 across the street. We enjoyed our visit and the room was larger than we expected.
Stayed 8 nights in Sep 2025

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean, decent sized beds (the biggest beds we encountered in Japan) and nice buffet breakfast. Would recommend to anyone staying in Osaka who wants to be near Dotonbori
Stayed 3 nights in Sep 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. Personal washroom layout and space could have been better. Space was tight, accessibility pulls could help with tight spaces. Staff were very helpful and understandable.
Stayed 3 nights in Sep 2025

8/10 Good

Gabriel

Stayed 1 night in Sep 2025

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience with clean, beautiful rooms and a great area. The staff were extremely friendly and helpful, and breakfast options were great. Overall, amazing experience.
Stayed 2 nights in Sep 2025

8/10 Good

Lai Nei

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
many shops around
Stayed 7 nights in Sep 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were helpful when the room air con started leaking and moved me to another room. Complimentary baked goods in the lobby. Good spa, sauna and cold bath facilities. In house laundry was also good value.
Stayed 11 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights at Hotel Hillarys Shinsaibashi and were very happy with our stay. We booked a Standard Double Room, Non Smoking (housekeeping every 3 days). The room was small (as expected in Japan) but clean, comfortable, and affordable, with all the amenities we needed. The only odd detail was that the sink was in the bedroom rather than the bathroom, but it wasn’t a big issue. The staff were attentive and kind. Our floor (8th) had coin laundry machines and a vending machine, which was very convenient. I also enjoyed the public hot spa on the 13th floor — perfect after a day of exploring. One small suggestion would be to add a reminder sign about bathing etiquette, as some guests may be unfamiliar. Check-out at 10:00 was smooth, and we appreciated the free luggage storage until the end of the day, which let us enjoy breakfast nearby before catching the shinkansen to Tokyo. The location is excellent — just minutes from Shinsaibashi Street and close to a Family Mart. Overall: clean, convenient, affordable, and friendly service. Thank you for making our time in Osaka so enjoyable! 😊
Stayed 3 nights in Sep 2025

10/10 Excellent

wynne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So convenient and close to all shopping. The hotel was clean and smelled so fresh! Would definitely stay here again when we come back to Osaka!
Stayed 3 nights in Jul 2025

10/10 Excellent

Han Siong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Sep 2025

6/10 Okay

elsa

Stayed 4 nights in Sep 2025

10/10 Excellent

pil

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfy bed and clean bathroom
Stayed 3 nights in Sep 2025

10/10 Excellent

Veronica, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Yuen Man Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy Stay of 5 nights at Shinsaibashi. Location is convenient if you are a big fan of shopping. I also very impressed by the buffet breakfast they served every morning. There is enough variety of food, personally, i like the Japanese style appetizers, grilled fish, tofu burgers and more. Great Job, Best Team ever.
Stayed 5 nights in Aug 2025

10/10 Excellent

Wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no coffee in the morning unless you purchase breakfast. It is available at 10 am.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the Japanese breakfast. Hotel was located in a very convenient location and walkable to all the shopping areas. Clean and comfortable rooms. Would definitely stay here again!
Stayed 7 nights in Apr 2025

8/10 Good

Laura, Middleburg Hts.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a bit red light district, we traveled as a family and were in bed by 11 p.m. in the morning the trash was being picked off the street and the smells that lingered in the air were unpleasant. But, this is Osaka and is different from the rest of Japan.
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to rest while explore rhe woder Osaka area. Very central to Dotonburi, Shinsaibashi, Amerika-mura and Den-den town, which good metro connections to the rest of Osaka. Bed very comfortable. Initially, Ihad worries about small beds, but not the case here.
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Mimi, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good time in this hotel. Walking distance to all attractions, stopping, dining and friendly at Staffs.
Stayed 3 nights in Jul 2025

4/10 Poor

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pros: Good location close to subway stations. A hot spa is available. Free coffee, water, tea, and bread are available from afternoon to evening. But i wish there was available from morning to midnight… Cons: Staff has poor manners. Not suitable for business trips. Unclean. Noisy. Overall, my experience during my stay was not as good as I expected. I asked to make up a room, but it wasn't cleaned properly. A used towel was left on the bed, which I put it on the floor when I went out. Of course, the bed was not made. I called the front desk and asked them to clean the room the next day. One morning, I was in the hot spa when the male cleaning staff came into the women's area, which was really uncomfortable. The elevators for guests and employees are not separate. Their employees are quite noisy in the elevator. The desk in the room had a glass tabletop that required a mouse pad. During the night, it was very noisy outside. There was a club or bar right in front of the hotel. The tables for breakfast were terrible; there were several rectangular meeting tables set along the wall, so you had to face the boring, pale wall while eating breakfast. Though there was an area with cafe tables, it was usually full. It's not suitable for a business trip. I won't stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good area, walkable to Dontobiri and train stations. Rooms are clean as well.
Stayed 6 nights in Jun 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

L

Location is nice but hotel is in poor condition. Room had an odor and smelled like smoke. Also too small. Glad I was there only 2 nights
Stayed 2 nights in Jun 2025