Shinsaibashi Higashi Crystal Hotel

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The exterior of Crystal Hotel with illuminated signage, a gated entrance, and a well-lit pathway leading to the doors.

A hotel room with a large bed, a desk with a television, and an air conditioning unit.

A modern hotel corridor with a long, narrow layout, a reception area, and a door with a wheelchair accessibility sign.

A reception desk with a modern design, a wall-mounted plant, and a framed artwork above it.

A modern restaurant interior with wooden cabinetry, a marble countertop, and a central seating area with tables and booths.

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Free Wi-Fi
Restaurant
Air-conditioning
Breakfast available
Housekeeping
24/7 front desk

Explore the area

2-4-28 Shimanouchi, Chuo-ku, Osaka, Osaka, 542-0082

Place, Dotonbori
‪1 min walk‬
Place, Kuromon Market
‪6 min walk‬
Place, Dotonbori Glico Sign
‪10 min walk‬
Airport, Osaka (KIX-Kansai Intl.)
‪65 min drive‬

Room options

Single Non-smoking

Sleeps 1
1 Single Bed
Free Wi-Fi

Double Room

Sleeps 2
1 Double Bed
Free Wi-Fi

Room

Sleeps 3
Free Wi-Fi

Double Room, Non Smoking

Very good

16 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free Wi-Fi

A hotel room with two beds, a desk with a computer, a television, and an air conditioning unit.

Twin Room, Non Smoking

16 sq m
1 bedroom
Sleeps 2
2 Single Beds
Free Wi-Fi

Similar properties

Free Wi-Fi
Air-conditioning
Laundry room
24/7 front desk

6 Aug - 7 Aug

About this property

Shinsaibashi Higashi Crystal Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour front desk and free Wi-Fi in public areas. Other amenities include multilingual staff assistance and a vending machine.

Shinsaibashi Higashi Crystal Hotel offers 73 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they enjoy the overall property condition at Shinsaibashi Higashi Crystal Hotel. During your stay, you're just a quick walk from Dotonbori. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).

Free WiFi and wired Internet
Enjoy a bite to eat at the restaurant
Buffet breakfast served daily for a fee
Amenities include multilingual staff, a lift and a vending machine
Just a 2-minute walk from Dotonbori and 8 minutes on foot from Kuromon Market

There's a restaurant on site. Public spaces have free WiFi and wired Internet. A vending machine, multilingual staff, and a lift are also featured at Shinsaibashi Higashi Crystal Hotel.

This 3-star Osaka hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9 AM.

Shinsaibashi Higashi Crystal Hotel has a restaurant on site.

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

No on-site parking available

Food and drink

Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 1,000 per person
A restaurant

Family friendly

In-room refrigerator

Conveniences

24-hour front desk
Luggage storage
Vending machine

Guest services

Housekeeping (daily)
Multilingual staff

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
Lift

Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bidet
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Flat-screen TV

Food and drink

Electric kettle
Refrigerator

Air conditioning
Desk
Heating
Iron/ironing board on request

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Shinsaibashi-Higashi Crystal

Shinsaibashi Higashi Crystal

Shinsaibashi Higashi Crystal Hotel Hotel

Shinsaibashi Higashi Crystal Hotel Osaka

Shinsaibashi Higashi Crystal Hotel Hotel Osaka

Shinsaibashi Higashi Crystal Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Verified review

6/10 Okay

Emma

15 Apr 2025

Liked: Cleanliness

It was a nice stay, the room is fairly small but perfect for busy days exploring. Close to shopping and tons of food and metro stations. The staff at the counter was very friendly. The only things we didn't enjoy about our stay was the smell of cigarette smoke in the room, nothing overwhelming but disappointing, and a the bed was pretty hard.

Stayed 4 nights in Apr 2025

Verified review

10/10 Excellent

CHI KEUNG

20 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MATTRESS TOO SOFT

Stayed 3 nights in Jun 2024

Verified review

8/10 Good

Nakahara

23 Mar 2026

Liked: Cleanliness, staff & service, property conditions & facilities

ファミマ、ローソン近く何処のクリスタルホテルは親切で値段もリーズナブル。何時も最高なホテルでした残念ながら髪をとかす櫛が無かったです

Stayed 2 nights in Mar 2026

Verified review

2/10 Terrible

Eriko

28 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

絶対にオススメしませんし、2度と泊まりません。 ①荷物をフロントに預けた際に、バックヤードではなく一般客のいる場所に置いたままだった。勿論、貴重品は入っていないですが、約5時間そのまま、他のお客さんがすぐ側に座っている状況で信じられなかった。スタッフへ尋ねたところ「ここは防犯カメラがあるから大丈夫」とのこと。そういう問題ではなく、不特定多数の人が出入りする場所に預かり荷物を置くという感覚が日本のサービスと異なると感じました。 ②周辺は治安があまりよくない。 ③食堂？で、休憩中のスタッフがSNSを大音量で観ていたりと、国籍による感覚の違いを感じました。 ④客室はマンションのようになっており、廊下は非常に寒い、ビジネスホテルのような狭さ HPを見た限り良かったので親族と泊まりましたが、日本的な感覚のある方には特にオススメしません。

Stayed 1 night in Dec 2024

Verified review

8/10 Good

aya

25 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

外の喫煙所に虫がめっちゃ飛んでるからそこが気になった。お部屋はすごく綺麗。

Stayed 1 night in Apr 2024

Verified review

2/10 Terrible

SENGHUN

22 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우실망

연박하는데 물도 한번밖에 안주고,줄 수가 없다고하고 손님 응대하는 서비스 자체도 전혀 친절하지않았고 방에 들어가보니 청소도 잘 되어있지않았고,머리카락도 너무 많이 보였고,화장실도 깨끗하지않았습니다. 다시 이용할 마음 하나도 없습니다 추천 드리고싶지않아요.

Stayed 3 nights in Jan 2024

Verified review

8/10 Good

Mari

18 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

外廊下の造りなので、部屋がめちゃくちゃ寒くて寝れませんでした。シャワーカーテンが少し汚れていたのが残念です。

Stayed 1 night in Dec 2023

Verified review

2/10 Terrible

jooyong

13 Nov 2023

Disliked: Cleanliness, amenities, property conditions & facilities

객실이 너무 작고, 비치해야 할 품목들리 없음. 다음에 이용 할 예정 없슴

Stayed 1 night in Nov 2023

Verified review

10/10 Excellent

Anie

3 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are nice and friendly and the hotel is very clean!😊

Stayed 5 nights in Feb 2020

Verified review

10/10 Excellent

Verified traveller

25 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice location. Bed is a little hard, but it doesn’t affect much. Overall is nice

Stayed 2 nights in Feb 2020

Verified review

10/10 Excellent

Verified traveller

12 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また利用させていただきたいです

こぢんまりした部屋ですがとても綺麗で寝泊まりするだけならとても快適だと思いました。繁華街や駅へのアクセスも悪くなく利便性が高いと感じました。従業員の方はとても親切でした。ホテルからバッグの宅急便での発送をお願いしたところ箱に入れて梱包して下さっていてびっくりしました。

Stayed 3 nights in Feb 2020

Verified review

10/10 Excellent

Verified traveller

6 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, nice aesthetics, big room and bed, lots of good amenities, amazing price

Stayed 3 nights in Jan 2020

Verified review

8/10 Good

Verified traveller

3 Dec 2019

Liked: Staff & service, property conditions & facilities, room comfort

地理位置佳性價比高

地理位置佳，離心齋橋約10分鐘步行距離，離地鐵站也很近，價格優惠，房間乾淨但空間較小，29吋行李箱無法攤開，餐廳清潔度有待加強，桌椅都有可見之碎屑

Stayed 5 nights in Nov 2019

Verified review

10/10 Excellent

Diego

2 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful

Excellent staff, very accommodating... Big thank you too the staff, very grateful 🙏

Stayed 3 nights in Nov 2019

Verified review

10/10 Excellent

Verified traveller

2 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff where lovely. Very quiet at night time. Very clean too.

Stayed 1 night in Nov 2019

Verified review

8/10 Good

Verified traveller

2 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities

생각보다 숙소가 좁았지만, 위치/위생 등이 가격대비 만족스러웠고 도톤보리 글리코상 다리에서 5분거리에 위치하지만 가는길에 유흥호객행위나, 어두운곳이 몇군데 있어서 여성분 혼자서 이용하기에는 무서울것같습니다..

Stayed 2 nights in Nov 2019

Verified review

10/10 Excellent

Verified traveller

29 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

너무 친절하시고 한국말하시는분이있어 편하게 소통하였습니다 다음에도이용하겠습니다ㅎㅎ !!!

Stayed 4 nights in Nov 2019

Verified review

10/10 Excellent

Hail

28 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s so close to everything especially the centre of Osaka

Stayed 4 nights in Nov 2019

Verified review

8/10 Good

Asli

20 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks guys! Location and service was goodw

Stayed 4 nights in Nov 2019

Verified review

8/10 Good

Verified traveller

18 Nov 2019

Liked: Cleanliness, staff & service

Ok hotel for the price and location

The room was very small, enough for 2 large size luggage and not much walking space after that. The small tub was nice for a soak after a whole day of walking. Wish there could be more hooks to hang jackets/clothes. The bed was firm and the blanket was comfortable. No view to see, as it wasn't possible to open the frosted window. 6-10min walk to most of the major shopping and train station.

Stayed 5 nights in Nov 2019

Verified review

8/10 Good

太郎

18 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities

ゆっくりできてよかったです

Stayed 1 night in Nov 2019

Verified review

10/10 Excellent

joonhoo

17 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋은 가격에 편안한 호텔입니다 추천

좋은 가격에 편안한 시간 보내고 왔어요

Stayed 2 nights in Nov 2019

Verified review

8/10 Good

PS

30 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms looked newly renovated. Beds were comfortable. If you want your room cleaned, you have to leave your room keys at the front desk by the cut-off time.

Stayed 2 nights in Oct 2019

Verified review

8/10 Good

kazuhito

19 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities

カップルで宿泊した場合、カードキーを二枚もらわないと、一名が在室のままもう一人が外出となると不都合が生じる。考慮願う。

Stayed 1 night in Oct 2019

Verified review

8/10 Good

LI CHING

3 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

雖然不在主街上，但離心齋橋、道頓崛都近，交通也很方便，服務人員都很有笑容，也很客氣！房間很乾淨.

Stayed 5 nights in Sep 2019

Shinsaibashi Higashi Crystal Hotel

Choose dates to view prices

Photo gallery for Shinsaibashi Higashi Crystal Hotel

Reviews

Popular amenities

Explore the area

Room options

Single Non-smoking

Double Room

View all photos for Room

Room

View all photos for Double Room, Non Smoking

Double Room, Non Smoking

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Similar properties

The OneFive Osaka Namba Dotonbori

About this property

Shinsaibashi Higashi Crystal Hotel

Property amenities

Internet

Parking and transport

Food and drink

Family friendly

Conveniences

Guest services

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Shinsaibashi Higashi Crystal Hotel Reviews

Reviews

Excellent

8.8/10

8.8/10

8.2/10

8.6/10

Reviews

6/10 Okay

Emma

Emma

10/10 Excellent

CHI KEUNG

CHI KEUNG

8/10 Good

Nakahara

Nakahara

2/10 Terrible

Eriko

Eriko

8/10 Good

aya

aya

2/10 Terrible

SENGHUN

매우실망

SENGHUN

8/10 Good

Mari

Mari

2/10 Terrible

jooyong