6/10 Okay
Deborah
Travelled with partner
6 Mar 2025
Liked: Cleanliness, staff & service
Stayed Feb 27-March 2 in accessible room 507. Appreciated the size of the bathroom & bedroom for my husband with walker. Staff were nice and accommodating. Pool looked inviting. Also liked that there were separate temperature controls in bed and living room.
Misses: the room curtains did not close - there were filmy ones across the windows but the main curtains didn’t close. In the bathroom, the curtain was poorly installed in the roll-in shower and water always got over the floor. In the kitchen area - there were 4piece settings of cups, glasses, plates and bowls but only 3forks and 1 knife; no dish soap or tea towel; poor choice of coffee maker. Living room was just a couch and TV unit.
Unfortunately the gym area was closed for renovations the entire time we were there - was not aware of that at time of booking. Renovations could be disturbing at times - but not as bad as I feared. Breakfast was essentially the same all 3 days we were there - would have appreciated a little more variety.
My suggestions for improving the guest experience: 1. Install blackout curtains; 2. Kuerig coffee makers in each guest room; 3. Tea towel and dish soap so guests have option to not run the very loud dishwasher; 4. Add a small occasional table and a chair to the living room (or table in living room and chair in bedroom); 5. Offer ice water in the lobby/breakfast area throughout the day.
Deborah
Stayed 3 nights in Feb 2025