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Smile Hotel Otsu Seta

3.0 star property

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Photo gallery for Smile Hotel Otsu Seta

A hotel room with two beds, a desk, a chair, and a small table.
A conference room with long tables and chairs, a whiteboard, and a projector screen.
A multi-story building with a sign indicating it is a hotel.
A person seated at a counter with a document in front of them, a payment terminal, and a small Christmas tree decoration in the background.
A cafeteria with long tables, chairs, and a variety of food items on display.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
1-3-11, Ogaya, Otsu, Shiga, 520-2144
  • Place, Biwako Quasi-National Park
    ‪20 min walk‬
  • Place, Takebe Taisha Shrine
    ‪6 min drive‬
  • Place, Aeon Mall Kusatsu
    ‪8 min drive‬

Room options

View all photos for Deluxe Twin Room Non-smoking

Desk, laptop workspace, blackout curtains, free WiFi

Deluxe Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room Non-smoking

Desk, laptop workspace, blackout curtains, free WiFi

Standard Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room Non-smoking

Desk, laptop workspace, blackout curtains, free WiFi

Standard Triple Room Non-smoking

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a television, a door, and a wall with a small artwork.

Standard Double Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(22 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two single beds, a wooden headboard, a nightstand, and two wall-mounted lamps.

Standard Twin Room

8.4 out of 10
Very good
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Bedrooms, Non Smoking

A hotel room with two beds, a desk, a chair, and a small table.

Deluxe Twin Room, 2 Bedrooms, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Smile Hotel Otsu Seta

This hotel features a restaurant, self parking and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers and a vending machine are on-site. Change of towels is available on request
Smile Hotel Otsu Seta offers 94 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and toothbrushes and toothpaste. This Otsu hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Smile Hotel Otsu Seta, you'll be within walking distance of Lake Biwa. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, meeting rooms and a vending machine
  • Just a 2-minute drive from Lake Biwa and a few minutes from Aeon Mall Kusatsu
There's a restaurant on site. Public spaces have free WiFi. Smile Hotel Otsu Seta also features a vending machine and complimentary newspapers in the lobby. For a fee, parking is available.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 6:30 AM to 9:30 AM.
Smile Hotel Otsu Seta has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 800 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 6:30 AM to 9:30 AM on weekends; JPY 1,200 per person
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1200 per person
  • Self-parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Seta
Smile Otsu Seta
Smile Seta
Smile Hotel Otsu Seta Otsu
Smile Hotel Otsu Seta Hotel
Smile Hotel Otsu Seta Hotel Otsu

Smile Hotel Otsu Seta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 290 reviews
Rating 8 - Good. 116 out of 290 reviews
Rating 6 - Okay. 73 out of 290 reviews
Rating 4 - Poor. 16 out of 290 reviews
Rating 2 - Terrible. 3 out of 290 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

GHAN SHYAM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince stores near by and your next to the train station
Stayed 7 nights in Mar 2026
Verified

4/10 Poor

bisma

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best hotel, pictures don’t do justice, the building itself is in poor condition the bed and pillow really uncomfortable. Will not be staying there again and it is too far from tourist attractions.
Stayed 4 nights in Apr 2026
Verified

4/10 Poor

Pengkuei

Disliked: Cleanliness, property conditions & facilities
An aging hotel that needs a bit of renovation.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ella

Liked: Staff & service
a little older and run down but staff were lovely and had a good stay :)
Stayed 4 nights in May 2025
Verified

10/10 Excellent

tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2025
Verified

6/10 Okay

uwe

Liked: Cleanliness, staff & service, amenities
It was fine for two nights, but like all Japanese hotel rooms it’s super small, more suitable for one person as we were 2, and with suitcase we were on top of each other. That being said, at least the room had a window and the room was super clean
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Rex

Liked: Cleanliness
Older hotel pre key card era.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

けんた

Liked: Property conditions & facilities
good
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Nishimura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and smell in the toilet.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Gerry

Property is a bit old. All light is off if you removed key, not very convenient at times.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
When I made a
Stayed 1 night in Jun 2025
Verified

6/10 Okay

しげお

Liked: Cleanliness
朝食メニュー少なかった
Stayed 1 night in Mar 2026
Verified

6/10 Okay

YASUNORI

Liked: Cleanliness, staff & service
駅近でコンビニも近くにあって便利。ひとつ困ったのは寝巻きがなかったこと。
Stayed 1 night in Mar 2026
Verified

6/10 Okay

MISUZU

その日、雨降り始めてしまい傘がないが、駅からホテルまでのルートが駅から歩道の上には屋根があり、助かりました。ホテルまであと30Mくらいまで屋根なしでもパッと行けます。 部屋にはツイン部屋にもかかわらず、スーツケース開くものが１つしかなく、残念。（ほとんどホテルがそうだよね💧）
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ayako

静かできれいでした！
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

SHINOBU

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方の対応がとても親切で良かった
Stayed 1 night in Dec 2025
Verified

8/10 Good

AKIRA

いつもお世話になり大変便利で良いホテルです。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

MAIKO

Liked: Cleanliness, staff & service, amenities
フロントの女性方が丁寧に、とても明るく対応くださいました。 質の良い接客で、大変満足しています。
Stayed 1 night in Dec 2025
Verified

8/10 Good

NANAMI

Liked: Cleanliness, staff & service, amenities
客室も広く、清掃も行き届いていて、シーツ交換も完璧でした。駅も徒歩１分。素晴らしい環境、施設です。
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

TAKAHIDE

Disliked: Cleanliness, amenities, property conditions & facilities
スタッフの対応は良いですが、建物と設備に対し宿泊料が見合っていません。 混み合っているのは分かりますが、あまりにも足下をみています。
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ryuhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅前で交通の便良し。古い建物だが特に不満はなかった。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

akitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地も良く快適に過ごせました。
Stayed 1 night in Oct 2025
Verified

8/10 Good

Shigeru

Liked: Cleanliness, staff & service
可もなく不可もなく普通のビジネスホテルです。ご時世からか宿泊料が2倍ほどに上がってます。京都市内よりはずっとましかなと思いますが。
Stayed 1 night in Sep 2025
Verified

8/10 Good

Masayoshi

Liked: Cleanliness, staff & service
良かった
Stayed 1 night in Aug 2025