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Hard Rock Hotel & Casino Ottawa

4.0 star property

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Photo gallery for Hard Rock Hotel & Casino Ottawa

8 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby
In-room safe, laptop workspace, blackout curtains, free WiFi
Superior Suite, 1 King Bed, Corner | Living area | 65-inch Smart TV with digital channels, streaming services
65-inch Smart TV with digital channels, streaming services

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

View in a map
4837 Albion Road South, Ottawa, ON, K1X 1A3
  • Place, Rideau Carleton Raceway
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪25 min drive‬
  • Place, Canadian Tire Centre
    ‪29 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Suite, 1 King Bed, Roll-in Shower

7.0 out of 10
Good
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | In-room safe, laptop workspace, blackout curtains, free WiFi

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hard Rock Hotel & Casino Ottawa

Resort in Ottawa with 8 restaurants and casino
Along with 8 restaurants, this smoke-free resort has a casino and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour fitness centre, a coffee shop/cafe and valet parking.
Hard Rock Hotel & Casino Ottawa offers 150 accommodations with a safe and coffee/tea makers. 65-inch Smart televisions come with digital channels.

Bathrooms include bathrobes, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided on a daily basis.

Recreational amenities at the resort include a 24-hour fitness centre.
During your stay at Hard Rock Hotel & Casino Ottawa, you're just a quick walk from Rideau Carleton Raceway. Features include free WiFi in public areas and free self-parking, plus 8 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy American cuisine at Hard Rock Cafe, one of the property's 8 restaurants and 3 bars/lounges
  • Valet parking available for a fee
  • Amenities include a front desk safe, convenience store and a gift shop
  • On-site recreation includes a 24-hour gym
  • 11 minutes by car from Rideau Canal and 14 minutes from Carleton University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. A casino, a 24-hour fitness centre, and a terrace are also featured at Hard Rock Hotel & Casino Ottawa. Free self parking is available.

This 4-star Ottawa resort is smoke free.

Hard Rock Cafe – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Council Oak – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
YOUYU Noodle Bar – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
Constant Grind – On-site coffee shop. Open 24 hours. Open daily.
Brick'd Restaurant – This restaurant specialises in pizza and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brick'd Restaurant
  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • YOUYU Noodle Bar

Things to do

  • 1,500 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Casino (56,511 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • CD player
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: CAD 49.00 per pet, per night, plus a one-time cleaning fee of CAD 49.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for CAD 20.00 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 49.00 per pet, per night plus a one-off CAD 49.00 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Hard Rock Hotel & Casino Ottawa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 212 reviews
Rating 8 - Good. 37 out of 212 reviews
Rating 6 - Okay. 16 out of 212 reviews
Rating 4 - Poor. 5 out of 212 reviews
Rating 2 - Terrible. 6 out of 212 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, beautiful suites!

We had booked a smaller suite for a birthday and were very happy on check in to be bumped up to one of the larger corner suites. It was a beautiful room, spacious, very clean and comfortable. All the staff we encountered throughout our stay in the whole property were very kind, pleasant and helpful. The food at the restaurants was also very good. It was a great two night stay and we are so glad there is somewhere now closer to drive to of this calibre and quality. It was a wonderful getaway close to home!
Stayed 2 nights in Aug 2025

8/10 Good

Niranjan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, nice view out the window hotel room.
Stayed 1 night in Aug 2025

8/10 Good

Marjolaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No micro-waves, no shower cap, body lotion empty
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a perfect night. Thanks
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Worst Hotel Experience I Can Remember

Regarding Room Service: 1. No one answers the phone, so I was forced to order through my television. As a result, preferences and important dietary considerations cannot be discussed. 2. Told it ends at 9:30pm, 9:45pm, 10pm and 10:30pm. Which is it? 3. They forgot multiple food items, then refused to bring them afterwards. One of the items was a Sprite, which was readily available from several open bars within the hotel. 4. Their employee lied, pretending that Gratuity is not included so that she would be tipped more. 5. Food did not come on an nice room-service table as usual (with glasses, utensils, condiments, etc), but instead it came in take-out food boxes. Was this Uber Eats or the Hard Rock Hotel & Casino?
Stayed 1 night in Aug 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, comfy bed, very clean
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jemeson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For sure I will come back at this hotel!! All perfect cleaning, organisation, restaurants ♥️♥️♥️
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel and casino at a great price.
Stayed 1 night in Aug 2025

10/10 Excellent

julie, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Incredibly clean. The king suite we booked was very spacious. The shower and tub were bigger than we expected. All of the staff were very friendly and helpful. Perfect getaway to celebrate my birthday. Definitely planning on going back again in December for the hubby's birthday.
Stayed 1 night in Aug 2025

4/10 Poor

Tristan

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Aug 2025

8/10 Good

Satpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Aug 2025

8/10 Good

William, Woodlawn

Travelled with partner
Liked: Cleanliness
The location and facility was difficult to access with limited handicapped parking an inconvenience for guests with limited mobility. Additionally, rest areas - seating & quiet areas was limited.
Stayed 1 night in Aug 2025

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Aug 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Except no poutine.
Stayed 1 night in Aug 2025

8/10 Good

Martin, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Mason

Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice..lol except when we got here we had to switch rooms after unpacking everything ? We went to leave our original room door didnt lock ..so we had to change rooms and pack everything back up.. but with a little inconvenience we went on with our night and enjoyed ourselves..
Stayed 1 night in Aug 2025

10/10 Excellent

rosita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Aug 2025