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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Free daily on-the-go breakfast
1 bedroom, desk, blackout curtains, soundproofing
Property amenity
Exterior

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available

Explore the area

Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • University of Ottawa
    ‪8 min walk‬
  • Byward Market Square
    ‪8 min walk‬
  • Parliament Hill
    ‪16 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

1 bedroom, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Accessible Bathtub

9.2 out of 10
Wonderful
(23 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

1 bedroom, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(223 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

1 bedroom, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

8.8 out of 10
Excellent
(35 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(121 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, blackout curtains, soundproofing

Suite, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, blackout curtains, soundproofing

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel with free breakfast, a quick walk to Byward Market Square
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Downtown Ottawa East by IHG gets high marks from our customers. During your stay, you're just a quick walk from Byward Market Square. Features include free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Byward Market Square and University of Ottawa
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Ottawa hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1211 out of 2330 reviews
Rating 8 - Good. 683 out of 2330 reviews
Rating 6 - Okay. 244 out of 2330 reviews
Rating 4 - Poor. 93 out of 2330 reviews
Rating 2 - Terrible. 99 out of 2330 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What stood out for me was the cleanliness. Impeccably clean room, clean elevators, clean hallways, clean bathroom and sheets. Staff and management clearly make that a priority and it shows.
Stayed 1 night in Apr 2025

10/10 Excellent

Raj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for 2 night 3 days, close to river park and a waterfall and walkable from parliament.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 1 night in Apr 2025

10/10 Excellent

Maryna

Liked: Cleanliness, property conditions & facilities
Close to USA Embassy
Stayed 1 night in Apr 2025

4/10 Poor

Sebastian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Based on room 209. This room is beside the pool and gym, therefore the noise is until late and starts early in the morning. Only 1 elevator working making everything a mess with long lines waiting for that.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tayra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kind and helpful staff, appreciate the early check in.
Stayed 1 night in Apr 2025

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were very clean and modern. The water pressure was very poor in the shower. The breakfast was decent but was very, very busy. The staff were very nice. The pool was the tiniest pool I’ve ever seen and very shallow and busy every time we went down. It is really false advertisement to call it a pool. The area around the hotel in particular is very shoddy: I would not go out at night after dark in that area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel
Stayed 1 night in Apr 2025

2/10 Terrible

robert

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Area around the property was unsafe. Didn't check in due to family not being comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Varunkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There doesn’t seem to be any default parking available, so I parked after two traffic lights and paid $10 for 12 hours. The location is good, but there are quite a few homeless people near the traffic signals, and some appear to be under the influence.
Stayed 1 night in Apr 2025

4/10 Poor

Yunjing

Hard parking because the card can’t open the parking door 3 times so my car had to turn back and try it again and again! The washroom is no fans!
Stayed 1 night in Apr 2025

4/10 Poor

Zacarias K-Roll

Travelled with family, Travelled with family and small children
Parking spot is terrible, had to go for a walk, and the place is too many one way street, no towel in pool area. Homeless people around the area and they are drunk. No free snacks. Staff is ok especially in front desk, i did update them about the towel. But my kids already done swimming when we got there. No wonder why the elevator are wet because some people don’t have towels
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside great, outside slightly rough, but easily walkable to Byward market
Stayed 2 nights in Apr 2025

6/10 Okay

Geri

Travelled with group
Rooms are clean and comfortable. Staff who worked around us at breakfast worked very hard to replenish food and keep tables clean. My disappointment with this hotel is staff at front desk rarely looked up to greet people as we passed by. They seemed quite uninterested in guests. Security Guards were always scrolling on cell phones. Very poor service at entrance to this hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Nancy

Stayed 1 night in Apr 2025

6/10 Okay

GENADIJ

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
No parking available
Stayed 2 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

xi ao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great, walking distance to byward market, parliament hill and national gallery museum. the hotel staff is very nice and professional. our room is quiet and clean, and we can see the Peace Tower from our window
Stayed 2 nights in Apr 2025

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Bobbi

Stayed 1 night in Apr 2025

10/10 Excellent

Olamide

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Ewan

Stayed 1 night in Mar 2025

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for 1 night and definitely come back again.
Stayed 1 night in Mar 2025

10/10 Excellent

Bhupinder

Stayed 1 night in Apr 2025