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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
VIP Access

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Shower, free toiletries, hair dryer, bathrobes
Lobby lounge
Front of property
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    â€Ș3 min walk‬
  • Place, Ottawa City Hall
    â€Ș3 min walk‬
  • Place, Parliament Hill
    â€Ș8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    â€Ș21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(50 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

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About this property

Metcalfe Hotel Ottawa by Gray Collection

This smoke-free hotel features a restaurant, a fitness centre and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Metcalfe Hotel Ottawa by Gray Collection. During your stay, you're just a quick walk from Rideau Canal. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the bistro
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 3-minute walk from Confederation Park and 5 minutes on foot from National Arts Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness centre, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 1:00 PM.
Cocotte – On-site bistro.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1253 out of 1624 reviews
Rating 8 - Good. 262 out of 1624 reviews
Rating 6 - Okay. 60 out of 1624 reviews
Rating 4 - Poor. 32 out of 1624 reviews
Rating 2 - Terrible. 17 out of 1624 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Aki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, hotel, lobby and superb customer service.
Stayed 1 night in Feb 2026

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to everything
Stayed 2 nights in Feb 2026

10/10 Excellent

Andre

Stayed 1 night in Feb 2026

10/10 Excellent

chanel

Liked: Cleanliness, amenities, property conditions & facilities
the metcalfe is one of the best hotels in ottawa. the service is impeccable. we booked the junior suite. the living room was spacious and nicely decorated. the bed was extremely comfortable, like sleeping on a cloud. i’ve stayed here multiple times and it continues to be my top choice. the poor reviews are left by miserable people who should stay home
Stayed 1 night in Feb 2026

10/10 Excellent

Jennie

Stayed 3 nights in Feb 2026

10/10 Excellent

Neal St

Stayed 3 nights in Jan 2026

10/10 Excellent

Neal St

Liked: Cleanliness, amenities, property conditions & facilities
From the front seat check-in, through the restaurant and cleaning staff everyone is upbeat , courteous and helpful. The room was also nice , clean , etc. well done !
Stayed 2 nights in Feb 2026

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
This place is super cute, staff was welcoming and helpful. Rooms were clean and comfortable. Definitely will be back!
Stayed 1 night in Feb 2026

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent service, nice rooms and great resto. Meets all my needs for a short business trip!
Stayed 1 night in Feb 2026

8/10 Good

Marina

Stayed 1 night in Feb 2026

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very helpful and polite
Stayed 1 night in Feb 2026

10/10 Excellent

Alesha

Stayed 2 nights in Feb 2026

8/10 Good

Claudia

Stayed 1 night in Feb 2026

10/10 Excellent

Shauna

Stayed 2 nights in Feb 2026

8/10 Good

Hugo

Liked: Cleanliness, amenities
Chambre propre et aire commune trĂšs agrĂ©able . Par contre l’hĂŽtel n’est pas au courant du privilĂšge pour les membre hotel.com silver(crĂ©dit restaurant ) et ne semble pas intĂ©ressĂ© Ă  aider sur ce sujet.
Stayed 1 night in Feb 2026

8/10 Good

Janice

Stayed 1 night in Feb 2026

10/10 Excellent

Noemie

Stayed 1 night in Feb 2026

8/10 Good

Amanda, Brockville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, great location, friendly staff, very good restaurant
Stayed 1 night in Feb 2026

6/10 Okay

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Location good. Expected more for the price. No fee parking and breakfast not included.
Stayed 1 night in Feb 2026

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
We are a return visitor to the hotel. The location, room amenities and above all the staff are alway fantastic!
Stayed 1 night in Feb 2026

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
They allowed me to check in a couple hours early. Staff was kind, hotel clean and lovely. Great location, right around the corner from Rideau Canal.
Stayed 1 night in Feb 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
The room was immaculate and prepared, as though we're VIP's to arrive for a special event.
Stayed 1 night in Feb 2026

6/10 Okay

Brendan

Stayed 1 night in Feb 2026

10/10 Excellent

Alexis

Stayed 1 night in Feb 2026

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Got an early check in Room was very clean. Staff was super helpful navigating me through the city for the first time.
Stayed 2 nights in Feb 2026