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The Store

5.0 star property
VIP Access

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Photo gallery for The Store

Terrace/patio
2 bars/lounges
Junior Suite (Cornmarket St) | Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

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1-5 Broad Street, Oxford, UK, Oxford, England, OX1 3AG
  • Place, University of Oxford
    ‪1 min walk‬
  • Place, New Theatre Oxford
    ‪2 min walk‬
  • Place, Christ Church College
    ‪3 min walk‬
  • Airport, Oxford (OXF)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite (Cornmarket St)

Junior Suite (Cornmarket St) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite (Cornmarket St)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pearson´s Duplex

Premium bedding, in-room safe, desk, laptop workspace

Pearson´s Duplex

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Super King Room

Deluxe Super King Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Super King Room

7.4 out of 10
Good
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Balliol College)

Junior Suite (Balliol College) | Living area | 50-inch Smart TV with digital channels, streaming services

Junior Suite (Balliol College)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Terrace

Superior Room, Terrace | Living area | 50-inch Smart TV with digital channels, streaming services

Superior Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with Rooftop Terrace

Premium bedding, in-room safe, desk, laptop workspace

Superior Room with Rooftop Terrace

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Super King Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Super King Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(10 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Arthur's View)

Junior Suite (Arthur's View) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite (Arthur's View)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | View from room

Superior Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Northgate Junior Suite

Northgate Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Northgate Junior Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

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The Randolph Hotel Oxford, a Graduate by Hilton
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 746 reviews
The price is €244
includes taxes & fees
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The Randolph Hotel Oxford, a Graduate by Hilton

About this property

The Store

Luxury hotel with full-service spa and bars/lounges
A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, coffee/tea in a common area and massage/treatment rooms are on-site.
The Store offers 101 air-conditioned accommodations with espresso makers and a safe. Beds feature premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at The Store, you're just a quick walk from University of Oxford. Features include free WiFi in public areas, plus 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, complimentary bicycles and Pilates classes
  • Steps from University of Oxford and 11 minutes on foot from Thames River
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Store offers its guests a full-service spa, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. The luxury The Store also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This 5-star Oxford hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
The Store has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 25 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (125 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Double-glazed windows
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 per person
  • Pet fee: GBP 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Store Hotel
The Store Oxford
The Store Hotel Oxford

The Store Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 280 reviews
Rating 8 - Good. 47 out of 280 reviews
Rating 6 - Okay. 18 out of 280 reviews
Rating 4 - Poor. 10 out of 280 reviews
Rating 2 - Terrible. 3 out of 280 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jess

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Charles, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, clean, modern hotel in the heart of Oxford. Fun update of an old department store. Staff were so friendly. Desk clerk sat with us at check in for five minutes to discuss his favorite places in Oxford. Would definitely stay again! Also has a great bar.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic and was only bettered by the lovely and exceptionally helpful staff. I would recommend this property to anyone saying in Oxford. We stayed with two young children and were made to feel very welcome.
Stayed 2 nights in Oct 2025

4/10 Poor

Nigel

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Despite paying over £500 per night i was given a room on first night which had a blanked out window ie no natural light - i was moved the next day but again very overpriced accommodation. Highly not recommended and you will see from my profile I have never felt need to complain! A very poor hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. The hanging ball light is not working for my whole entire stay. Also, I expected the bed linens to be refreshed as I did not put the note for going green keeping the sheets. Another thing is the two plastics cups provided for tea and coffee seem kind of unpleasant. I rather they provide paper cups.
Stayed 3 nights in Oct 2025

10/10 Excellent

Yih Lerh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really central and new hotel. Staff very friendly. However checkin was multi step and tedious. Room card has to be used 4 times to get in to lift, corridors and then room. Loved the breakfast.
Stayed 1 night in Sep 2025

8/10 Good

Vik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and well situated in the heart of Oxford.
Stayed 1 night in Aug 2025

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and decor. Why check in online?

Checked in on line prior to our visit, using our passports, but staff still insisted on seeing id when we arrived. Luckily I had my driving licence with me. The staff member that dealt with us regarding the id, treated us as though we were an inconvenience. Not the best welcome to the hotel. The younger member of staff that showed us to the lift was much more welcoming and pleasant. Lovely hotel decor, comfortable beds, complimentary drinks and chocolate in the room were appreciated. Great central location.
Stayed 1 night in Sep 2025

10/10 Excellent

Angela, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern boutique hotel centrally located. Opted to include breakfast and it did not disappoint. Also some nice touches in the room such as complementary still and flavoured waters in the fridge and a large chocolate bar. Only drawback was the lack of parking. Nearest car park was 15 minutes away and about £40 for 24 hours of parking. The staff were helpful as they have to bring a trolley to the nearest area available to stop the car for loading our luggage. Also, I realized later we were supposed to enjoy the benefits of a VIP upgrade but we never received anything (and I booked two rooms) but I happen to overhear the couple in front of me who were given a free upgrade to a suite - so not sure what happened. Nonetheless it was a very nice hotel and I would stay there again.
Stayed 1 night in Sep 2025

10/10 Excellent

ELSA MATILDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Oxford and UK. Superb staff

One of the best hotels I've ever stayed and I spend 200/220 days a year touring Europe or the States. Not only The Stores provides great design in every area (room, spa, restaurant, lobby) but what makes all the difference is a superb staff of young and highly motivated people who go always the extra mile to make u feel at home but also extra special. I can mention Alicia at front desk but everyone of them were both profesional and warm during our 7 nights stay. We were celebrating my sister's 65 years old and upon arrival our suite was nicely prepare with balloons, a bottle of champagne and an exquisite flower bouquet with handwritten cards for both of us. On top of delicious chocolate and replenish of the minibar (complementary) and fresh made breakfast our seven days flew away in a city we love. Have always stayed at The Randolph but The Store checks all the right boxes and will be our must stay when in Oxford. Thanks a lot for your kindness, for a job so well done. Congrats! We'll be back for sure....more days!
Stayed 7 nights in Sep 2025

10/10 Excellent

CECILE, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great View was amazing Rooftop was fun
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

ATISH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff.
Stayed 6 nights in Jun 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Rahul

Stayed 2 nights in Aug 2025

2/10 Terrible

Jason

Stayed 3 nights in Jun 2025

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a new, contemporary and very upscale hotel in the heart of Oxford. The lobby and rooms are beautiful. Service was very good. The one tragic flaw here is parking. This area of Oxford is off limits to cars and you must park offsite at a park and ride or a garage. Park and ride means take a 30 minute bus ride, then walk (with all of your luggage) a few blocks to the hotel. The closest garage is about $60 a day and still requires you drag your luggage through cobblestone streets to the hotel. There isn’t even an option to drop your luggage then go park. Seems unreasonable ask for a hotel that is charging very high rates. Maybe a shuttle service would help. This situation really hurt our experience a lot
Stayed 2 nights in Aug 2025

10/10 Excellent

LeKeisha, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury property. Staff is excellent. Beds are very comfortable. The towels have too much lint. That was a daily issue, but it’s a lovely property and rooms are comfortable. The safety of the property is also high level.
Stayed 3 nights in Aug 2025

4/10 Poor

Carl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

gimmick hotel, expensive website and photographs

Officious staff, poor information provision, slow check in, tiny hotel rooms, marks all over the hotel room floor and walls, hotel room rug not clean, cast to TV did not work (didn't much care, but don't say it's offered if it doesn't work), TV guide function worked once, on the 4th attempt, and never again thereafter (ditto), thermostat would not go below 19 (and temperature took forever to drop, even blasting the fan), and the sink drained extremely slowly ... if you want a gimmick hotel that seems to have spent most of its money on its website and it's misleading photographs, and if you are willing to walk several blocks (possibly in the rain) for the privilege (they don't offer onsite parking or valet parking or shuttle buses ... any of which I would have been willing to pay for), knock yourself out ... otherwise, don't waste your time or money ... it only had to be "okay" to justify the not insignificant cost of the rooms, and it couldn't even manage that. In case it's not clear, not happy.
Stayed 1 night in Aug 2025

10/10 Excellent

Chalee

Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Attentive staff and lovely rooms. Felt luxurious.
Stayed 1 night in Aug 2025