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Casa Basalto

Property class: 3.5

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Photo gallery for Casa Basalto

A modern interior with a dark blue sofa, a wooden table, and a potted plant.
A long dining table set with white plates, glasses, and candles, surrounded by grey chairs.
A hotel room with two beds, a bathroom, and a large mirror.
A hallway with a modern design, featuring a geometric wall pattern and a purple carpet.
A hallway with a bench, a geometric patterned wall, and a ceiling light fixture.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Avenida Camino Real de la Plata #206, Col. Zona Plateada, Pachuca, HGO, 42084
  • Place, David Ben Gurion Park
    ‪2 min walk‬
  • Place, Auditorium Gota de Plata
    ‪7 min walk‬
  • Place, Galerias Pachuca Mall
    ‪9 min walk‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Accessible

A bed with a tufted headboard, two white pillows, and a dark-colored bedspread.

Deluxe Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Queen Beds

A hotel room with two beds, a desk, and a view of the city.

Deluxe Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a headboard, two bedside lamps, and a patterned wall.

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Basalto

This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and a business centre.
Casa Basalto offers 26 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Casa Basalto, you're just a quick walk from David Ben Gurion Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Dolina
  • Continental breakfast served weekdays for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from David Ben Gurion Park and 6 minutes on foot from Galerias Pachuca Mall
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and laundry facilities are also featured at Casa Basalto. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Pachuca hotel is smoke free.

For a fee, guests can enjoy a continental breakfast on weekdays from 8:00 AM and noon.
Dolina – This restaurant specialises in Mexican cuisine and serves breakfast and lunch. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 8:00 AM to noon for a fee: MXN 149 for adults and MXN 149 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Dolina

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 500
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 149 for adults and from MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Basalto Hotel Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel Pachuca

Casa Basalto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 326 reviews
Rating 8 - Good. 79 out of 326 reviews
Rating 6 - Okay. 22 out of 326 reviews
Rating 4 - Poor. 8 out of 326 reviews
Rating 2 - Terrible. 5 out of 326 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, staff everyone
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Alan

Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Heidi

Great location

Overall the hotel was ok. You could hear talking in the rooms above and next door. Came home one night and the key to turn on the light was not working so had to pack up and change rooms in the dark. Ran out of water on the last day. It was a great location to shopping and restaurants.
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Matt

Disliked: Property conditions & facilities
Property was nice but lots of noise in the room coming from other rooms
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Igne Guimel

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

francisco

Liked: Cleanliness
Disliked: Staff & service, amenities
Thin walls and doors, if somebody next to you , you will hear conversations and tv; no closet in rooms , only a small cabinet to hang cloths with not enough hangers
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Juan José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es increíble, la atención inmejorable. Sin temor a equivocarme tienen la cama más comoda en la que he dormido en un hotel. Sencillamente hicieron mi estadía muy amena, todos son amables, la ubicación me resultó excelente para motivos de trabajo y de conocer la ciudad. Sin lugar a dudas volvería a reservar.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

ALONDRA

Liked: Cleanliness, staff & service, property conditions & facilities
habitación limpia.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

MARIA LETICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No consumi alimentos
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

ILLIA MARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención y el servicio fueron excelentes . La propiedad está en excelentes condiciones. La calidad de alimentos en el restaurante fue muy buena
Stayed 1 night in Apr 2026
Verified review

8/10 Good

José Neguib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno bueno
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

José Neguib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno bueno el personal le falta ser mas amable
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Ame

Los muebles sucios
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien, solo que la cerradura no estaba bien por lo que no me dio tanta confianza al principio
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yarenny

Liked: Cleanliness, amenities, property conditions & facilities
La higiene muy buena y el trato de los empleados
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Yarida

Liked: Cleanliness, staff & service, amenities
Buena ubicación
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities
Buena ubicación cerca de tuzoforum
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

GUILLERMINA

Liked: Cleanliness, property conditions & facilities
Limpio y agradable. Buena ubicación
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Selvya Dannae

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho porque nos hicieron sentir bienvenidos con nuestra perrita
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, amenities
Habitación impecable y súper acogedora. Excelente servicio
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitacion es de buen tamaño y la cama, almohadas super cómodas!
Stayed 2 nights in Jan 2026