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Hotel Portella

5.0 star property
VIP Access

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Photo gallery for Hotel Portella

Terrace/patio
Reception
Terrace/patio
Premium bedding, minibar, soundproofing, iron/ironing board
Premium bedding, minibar, soundproofing, iron/ironing board

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001
  • Cathedral of Santa Maria of Palma
    ‪2 min walk‬
  • Plaza Mayor de Palma
    ‪6 min walk‬
  • Port of Palma de Mallorca
    ‪8 min drive‬
  • Palma de Mallorca (PMI)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite

Premium bedding, minibar, soundproofing, iron/ironing board

Suite

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (Can Serra)

Premium bedding, minibar, soundproofing, iron/ironing board

Family Room, 2 Bedrooms (Can Serra)

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Comfort Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Comfort Double Room

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Street view

Junior Suite

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Can Serra Patio)

Family Suite, 2 Bedrooms (Can Serra Patio) | Premium bedding, minibar, soundproofing, iron/ironing board

Family Suite, 2 Bedrooms (Can Serra Patio)

  • 52 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 King Sofa Bed

View all photos for Exclusive Apartment, 4 Bedrooms (Artist Residence)

Premium bedding, minibar, soundproofing, iron/ironing board

Exclusive Apartment, 4 Bedrooms (Artist Residence)

  • 126 sq m
  • City view
  • Sleeps 10
  • 4 King Beds and 2 Large Single Sofa Beds

View all photos for Deluxe Suite, 2 Bedrooms (Portella Patio)

Premium bedding, minibar, soundproofing, iron/ironing board

Deluxe Suite, 2 Bedrooms (Portella Patio)

  • 79 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Grand Suite Arab Baths

Premium bedding, minibar, soundproofing, iron/ironing board

Grand Suite Arab Baths

  • 70 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Premium Suite, 2 Bedrooms (Mirador Portella)

Premium bedding, minibar, soundproofing, iron/ironing board

Premium Suite, 2 Bedrooms (Mirador Portella)

  • City view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Superior Suite, 2 Bedrooms (Santa Clara)

Premium bedding, minibar, soundproofing, iron/ironing board

Superior Suite, 2 Bedrooms (Santa Clara)

  • 58 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Double Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portella

Luxury hotel with 24-hour fitness centre and steam room
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a steam room and a coffee shop/cafe are on-site. Change of towels is available on request
Hotel Portella offers 14 air-conditioned accommodations with minibars and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and a ceiling fan. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Portella, you're just a quick walk from Cathedral of Santa Maria of Palma. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a steam room
  • Just a 4-minute walk from Cathedral of Santa Maria of Palma and 7 minutes on foot from Plaza Mayor de Palma
Hotel Portella offers its guests a steam room and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Portella. For a fee, parking is available.

This 5-star Palma de Mallorca hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Portella has a restaurant on site.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (EUR 65 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (81 centimetre wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 35 for adults and from EUR 35 for children
  • Valet parking fee: EUR 65 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number H5478521

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Portella
Hotel Portella Hotel
Hotel Portella Palma de Mallorca
Hotel Portella Hotel Palma de Mallorca

Hotel Portella Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 20 out of 20 reviews
Rating 8 - Good. 0 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 5 nights in Sep 2024

10/10 Excellent

Mauricio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gregory, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Lulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Yeonhee

Stayed 1 night in Dec 2024

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort och härligt rum, tyst omgivning, bra säng, bra service med trevlig personal. Tyvärr ingen pool eller dusch på takterassen som hade varit skönt att ha.
Stayed 5 nights in Oct 2024

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great👍

Great Hotel , with great service from everyone working there 👍
Stayed 2 nights in Sep 2024

10/10 Excellent

Stefan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture/design of the suite has been awesome. So many small details make you feel very welcome. The staff's friendliness is outstanding.
Stayed 4 nights in Jul 2024