This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a beach bar, a snack bar/deli and a rooftop terrace are on-site.
Puro Oasis Urban Hotel offers 51 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 52-inch LCD televisions come with premium digital channels.
Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Palma de Mallorca hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Puro Spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Our customers tell us that they can't get enough of the helpful staff at Puro Oasis Urban Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Cathedral of Santa Maria of Palma. Free WiFi in public areas, a full-service spa and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
Free WiFi
Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar and a bar/lounge
Continental breakfast served daily for a fee
Treat yourself to facials, aromatherapy or body wraps at Puro Spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes bicycles to rent
Steps from Passeig del Born and Lonja de Palma de Mallorca
Airport pick-up shuttle service available for a fee
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls
Puro Oasis Urban Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.
A business centre and meeting rooms are available. A rooftop terrace, spa services, and multilingual staff are also featured at the boutique Puro Oasis Urban Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.
This 4-star Palma de Mallorca hotel is smoke free.
For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:00 AM.
Puro Oasis Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour airport pick-up shuttle on request for a surcharge
Food and drink
Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: EUR 17 per person
A bar/lounge
A beach bar
A coffee shop/cafe
A restaurant
Snack bar/deli
Things to do
Art gallery
Bicycle rentals
Full-service spa
Stereo
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
Business centre
Conference centre
Meeting rooms
Outdoors
Rooftop terrace
Full-service spa
2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Sauna
Spa open daily
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
More
1 building
5 floors
Banquet hall
Built in 2004
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided
Entertainment
52-inch LCD TV with premium digital channels
Food and drink
Champagne service
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Individual decor
Individual furnishings
Phone
Safe
Policies
Check-in
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in after 11:00 AM
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets: EUR 50 per pet, per day
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Food and water bowls are available
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: from approximately EUR 17 per person
Airport shuttle fee: EUR 80 per vehicle (maximum occupancy 3)
Pet fee: EUR 50 per pet, per day
Service animals are exempt from fees
Late check-in fee for check-in after 11:00 AM
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Puro Oasis Urban Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Property is also known as
Hotel Puro
PuroHotel Palma Hotel
Puro Hotel Palma de Mallorca
Puro Palma de Mallorca
Puro Hotel Palma De Mallorca, Majorca
Puro Hotel Palma De Mallorca Majorca
PuroHotel Palma Palma de Mallorca
Purohotel Palma
Puro Oasis Urban Hotel Hotel
Puro Oasis Urban Hotel Palma de Mallorca
Puro Oasis Urban Hotel Hotel Palma de Mallorca
Puro Oasis Urban Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 460 out of 838 reviews
10 - Excellent
460
Rating 8 - Good. 268 out of 838 reviews
8 - Good
268
Rating 6 - Okay. 76 out of 838 reviews
6 - Okay
76
Rating 4 - Poor. 21 out of 838 reviews
4 - Poor
21
Rating 2 - Terrible. 13 out of 838 reviews
2 - Terrible
13
8.8/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
Reviews
10/10 Excellent
Kimberly
26 Dec 2025
Liked: Cleanliness, staff & service, amenities
Everything was amazing! My room was exquisite, the staff beyond friendly! The location wow! The spa!
Do NOT stay at this property! You have to walk for blocks with your luggage as it is located in the center of pedestrian only streets. We had to drag our luggage blocks and blocks over rocky streets, multiple stairs and then carry them up and down a long, narrow stairway to our room. Our room was adjacent to the dining patio where we heard every word and sound uttered due to it being an echo chamber. It felt like we were trying to sleep in the middle of a dining room. We were unable to go to sleep until after the cacophony abated each night. The noise continued until at least midnight, and then started back up at 7:00 AM. Calls to front desk went unanswered. Making our way to our room after a day sightseeing was uncomfortable as we had to slide behind diners to access our stairs. No privacy. The staff, after promising to call, neglected to call us when our room was ready upon arrival after waiting all afternoon. They said, "Well, we don't have to call you after 3PM". Our request for some type of recompense was met with, "Oh, we can't do that but we will give you a discount on your next stay". Like we will NEVER stay here again. Do NOT let the good reviews fool you. This is in NO WAY a relaxing stay. Staff made sure to inform us that if we were to eat at the breakfast buffet that it would cost 70 euros per person, lol. Like???
Pay to stay shame I couldn’t afford to pay to dine
Great place to visit the old town . Fantastic
Restaurants. Very upper class prices ( if your English) but all surrounding restaurants not bad . Staff friendly.
The hotel is located in a very good area. It was safe, clean and quiet. We slept very well! The staff was so kind. We always had clean towels and our room was cleaned daily.
Luciano helped us get our dinner reservation last minute. Check in and check out was very smooth.
Beatnik is the restaurant/bar on property which we would end up at after a day of exploring. Alex and Jonan took great care of us and always made sure our glasses were full. The DJ and decor provided a nice chill vibe!
Kristen Angel
Stayed 12 nights in Jul 2025
6/10 Okay
Natasha
Travelled with family
24 Jul 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Publicité mensongère, aucun dédommagement
Je me suis fait avoir avec leur ancienne publication sur hotels.com: photo mis de l'avant de leur beach club (donc méga piscine) et piscine mentionnée dans les caractéristiques
On a donc annuler une autre hôtel pour prendre celle-ci.
Arrivé là-bas cette piscine est un fait un grand bain sur le toit!
On va voir la direction qui nous demande de prouver, mais impossible puisque le lien sur le site a été corrigé: ils ont changé la photo "front", et les features de l'hôtel. On comprend donc qu'on ne fut pas les premiers à se plaindre!
Nous sommes 4 à l'avoir vu puisqu'avant de choisir je montre toujours les choix d'hôtels à mes 2 grandes filles et mon conjoint.
Bref quelle déception avec cette chaleur, surtout que l'autre hôtel était plus jolie et moins dispendieuse....
Great gluten-free breakfast options. Lovely courtyard for breakfast and roof terrace for drinks. Lots of stairs and corridors made it feel different and unique. There is a lift to most rooms. Excellent service and friendly staff.
The property is beautiful ( actually 2 hotels which share facilities). Staff lovely, definitely worth including breakfast and definitely worth getting a larger room. We had a 18ms room and was lovely but small and windows only gave natural light, no view. So if you wish to relax in your room and a view is important choose one of the larger rooms budget allowing
We love The Puro - we stay there each time we're in Palma. The rooms are cozy, but beautiful, the beds are so comfortable, and the breakfast is delicious. Every staff member makes you feel welcome and that your every care/ concern will be taken care of. Highly recommend this hotel.