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Polat Thermal Hotel

5.0 star property

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Photo gallery for Polat Thermal Hotel

Courtyard
An outdoor patio area with wicker furniture and a pergola structure.
Massages
Massages
A spacious lobby with a marble floor, a reception desk, and a staircase leading to upper floors.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Karahayit Mevkii, Denizli, Denizli, 20290
  • Place, Red Travertine of Karahayit
    ‪12 min walk‬
  • Place, Pamukkale-Hierapolis
    ‪12 min walk‬
  • Place, Pamukkale Thermal Pools
    ‪11 min drive‬

Room options

View all photos for Standard Room

Minibar, soundproofing, free cots/infant beds, free WiFi

Standard Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Similar properties

Exterior
Hierapark Thermal & Spa Hotel
Pamukkale
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.2 out of 5, Very good, 356 reviews
The price is €72
includes taxes & fees
22 Aug - 23 Aug
Hierapark Thermal & Spa Hotel

About this property

Polat Thermal Hotel

2 restaurants, 2 indoor pools and a full-service spa are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Polat Thermal Hotel offers 252 air-conditioned accommodations with minibars and a hairdryer. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Denizli hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. There are hot springs on site.
During your stay at Polat Thermal Hotel, you'll be within walking distance of Red Travertine of Karahayit. Free WiFi in public areas, 2 indoor pools and 2 restaurants are available.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Splash around at the waterslide or swim in the seasonal outdoor and 2 indoor pools
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes hot springs, a gym and a steam room
  • Just a 1-minute drive from Red Travertine of Karahayit and 7 minutes from Pamukkale Thermal Pools
Polat Thermal Hotel offers its guests a full-service spa, hot springs, and 2 indoor swimming pools. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4542 square feet (422 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Polat Thermal Hotel.

This 5-star Denizli hotel is smoke free.

Hiera Restaurant – This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • RV/bus/lorry parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hiera Restaurant

Things to do

  • 2 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Library
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 indoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4,542 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot springs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 2 February and 13 May.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Polat Thermal Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for TRY 150.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: TRY 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.
Property Registration Number 8133
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Polat Thermal Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 41 reviews
Rating 8 - Good. 9 out of 41 reviews
Rating 6 - Okay. 8 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 11 out of 41 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Leonardo

Disliked: Cleanliness, amenities, property conditions & facilities
Standard room very dated and in poor conversation. Some of common areas also in poor conservation like swimming pool showers.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Senay

Liked: Cleanliness, staff & service, amenities
Oda temizli ve meydanlar temizdi. Termali güzel. Lobisi güzel . Yemekleri lezzetli. çam ağaçları içinde sezsiz bir otel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sezgin

Liked: Cleanliness, staff & service, amenities
Odalar temiz personel çok kibarlardı
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities
Otel temiz ve sakindi personel ilgiliydi
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yilmazalp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soğuk havada termal havuza girmek çok keyifli. Kafa dinlediğim bir tatil oldu otelin etrafı yemyeşil sabah yürüyüşleri için ideal yemekler genel olarak tatmin edici
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rezalet

Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Gülsen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oda temizliği hiç iyi değil

Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Barbara

Liked: Staff & service
Nettes und freundliches Personal an der Rezeption
Verified review

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool thermal pool, excellent food!

Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Khadouja

Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

MEHMET TURGAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little disappoinment

I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.
Verified review

2/10 Terrible

Okan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat, Berbat

Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.
Verified review

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eccellent

Beautiful sea view property, close to all restaurants.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

:)
Verified review

4/10 Poor

Q.E.

Disliked: Cleanliness, staff & service, property conditions & facilities

Shabby, a little creepy

The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
Verified review

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible el hotel para el costo y el lugar

El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.
Verified review

6/10 Okay

louise

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Needs renovation

Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Ac not working in any room in May, tons of mosquit

no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Verified review

4/10 Poor

Amanzeb

Liked: Cleanliness
Disliked: Staff & service, room comfort

Off season

The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

温泉は最高

温泉が最高です。私の好みからすると、少し温度が高すぎますが、屋外温泉の噴出口直下の小さい湯船に入っていると、肌が一気に若返ります。ハマムも快適です。食事は朝夕ともビュッフェスタイルですが、少し種類が乏しいように思います。滞在中に天井から水漏れが有り、ルームサービスが対応できずに部屋を替わりました。
Verified review

4/10 Poor

koichi

Disliked: Cleanliness, property conditions & facilities, room comfort

残念でした

ホテルの方の対応はよかったのですが、施設が古く、不衛生です。特に温泉はひどく、垢が浮いていました。残念なのは朝食です。種類も少なく、素っ気ない味でした。