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Hotel Bienvenue

4.0 star property

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Photo gallery for Hotel Bienvenue

Lobby
View from room
Property entrance
Lobby
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
23 Rue Buffault, Paris, Paris, 75009
  • Galeries Lafayette
    ‪10 min walk‬
  • Palais Garnier
    ‪13 min walk‬
  • Louvre Museum
    ‪6 min drive‬
  • Paris (ORY-Orly)
    ‪24 min drive‬

Room options

View all photos for Single Room

Minibar, in-room safe, desk, free WiFi

Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, free WiFi

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, free WiFi

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, free WiFi

Premium Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, Connecting Rooms

Quadruple Room, Connecting Rooms | Minibar, in-room safe, desk, free WiFi

Quadruple Room, Connecting Rooms

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, free WiFi

Triple Room

7.6 out of 10
Good
(8 reviews)
  • 15 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel Bienvenue

Hotel with a bar, a short walk to Galeries Lafayette
This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-in are on-site.
Hotel Bienvenue offers 38 air-conditioned accommodations with minibars and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Housekeeping is provided on a daily basis.
Our customers tell us they can't get enough of Hotel Bienvenue's great location. During your stay, you're just a quick walk from Galeries Lafayette. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Palais Garnier and Galeries Lafayette
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Bienvenue.

This 4-star Paris hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Nearby parking fee: EUR 33

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Bienvenue Paris
Villa Fénelon Hotel
Villa Fénelon Hotel Paris
Villa Fénelon Paris
Villa Fenelon
Hotel Bienvenue Hotel
Hotel Bienvenue Paris
Hotel Bienvenue Hotel Paris

Hotel Bienvenue Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 458 reviews
Rating 8 - Good. 162 out of 458 reviews
Rating 6 - Okay. 40 out of 458 reviews
Rating 4 - Poor. 6 out of 458 reviews
Rating 2 - Terrible. 13 out of 458 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Laura

Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for city centre access and close to many places and transport links
Stayed 1 night in Nov 2024

10/10 Excellent

Olfa Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Vy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We liked the bedding and Diptyque products the hotel offered. But the hotel itself was in a poor condition, oven though they said it was renovated in 2018. Overall, it wasn’t a comfortable stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Emma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at the Bienvenue many times and it's a gem of a place. Charming staff, lovely rooms with lots of character and comfort. And now there's even Diptique products thrown in the mix. A must stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
perfect stay for me in paris central . would come stay here again when back to paris .
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous hotel with lovely staff who went out of their way to be welcoming and helpful
Stayed 1 night in Jul 2024

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were so many stains in the room on the carpet and sheets. There was black mold in the bathroom.
Stayed 1 night in Jul 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and room was good sized for Paris. Great location
Stayed 1 night in Jul 2024

8/10 Good

Janel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel but the rooms are small but overall lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

Whitney

Stayed 1 night in Jun 2024

10/10 Excellent

Lane E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic rooms with a cute cafe and courtyard
Stayed 1 night in Jun 2024

10/10 Excellent

Hilarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this property. The room was comfortable (even if a bit snug for 3 people), the staff was great. The location was good - easy to get to public transportation and lots of restaurants nearby. I'd stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning to this hotel filled us with excitement, reminiscing about our delightful previous stay However, our anticipation quickly turned to disappointment upon arrival. The unfamiliar requirement to surrender our room keys for each outing immediately raised red flags about privacy and security. Our initial excitement turned to confusion and concern as we discovered our room labeled as a single, despite booking a double. Despite our efforts to resolve the issue, the receptionist's indifferent attitude left us feeling frustrated and undervalued. As I returned to our room, hoping for a reprieve from the day's disappointments, the phone rang. On the line, the receptionist informed me of a superior room's availability, albeit at an additional cost of €100 euros per night. I couldn't help but express my frustration – why should we, the customers, foot the bill for the hotel's mistake? I argued that the room should be provided at no extra charge. However, instead of understanding, I was met with resistance. Despite finally securing a double room, the cramped space failed to meet our expectations, leaving us feeling cramped and uncomfortable. Throughout our ordeal, not once did the staff offer a sincere apology for the inconvenience we endured. While our holiday remained enjoyable despite the hotel's shortcomings, this experience has left a bitter taste in our mouths and dissuaded us from returning. We urge others to think twice before booking a stay here. DO NOT STAY AT THIS HOTEL
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, friendly & helpful staff. Good location within close distance to the metro
Stayed 3 nights in Apr 2024

10/10 Excellent

kathryn h, pleasantville

Travelled with family
It was charming. Staff was so so nice and helpful. Loved it! Thank you.
Stayed 5 nights in Apr 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel for a weekend visit

This hotel was beautiful and situated in a nice part of the city. Botanical theme decoration and very clean. The elevator was very helpful for us. Staff were polite and very helpful. English speaking staff as well. We had a lovely day for weather so we were able to sit in their beautiful garden. The only point of improvement for me would be a better bar variety of drinks.
Stayed 2 nights in Feb 2024

6/10 Okay

Laila

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities

Stylish little hotel in excellent location

I love this hotel. It is so stylish and well located. The courtyard is gorgeous. This was my second stay and on the first, I stayed in the back building. This time I stayed in the front building and would just note to anyone booking that Room 303 is a connecting room and you can well hear the conversations of those just adjacent to you. Also, being above the kitchen you get an early morning scent of the baking.....!
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous...perfectly clean, clean towels, bedding everyday. .staff were so helpful...even got a free coffee on our last day, the hotel was beautiful and the bedroom was massive 😍 no bad to say about it. Oh and the location was great very central to all things but within walking distance of Montmatre which was a stunning place 😍
Stayed 3 nights in Nov 2023

10/10 Excellent

Mary Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. Rooms were spacious for Paris. Great location, lots of neighborhood spots for shopping and dining. The staff were very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I’ve ever stayed in. The staff was excellent, courteous, and helpful. The hotel is located in a fantastic location, safe, clean. The interior design was beautiful. The room had many amenities, and they stored our luggage for us even after check out. I will definitely stay at Hotel Bienvenue again in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Look no further!

Lovely hotel - will use in the future now for all business trips to Paris! Convenient location - 15 min walk to Gare Du Nord, clean and comfortable room and friendly staff!!
Stayed 1 night in Oct 2023