The staff is friendly, speaks English, and is helpful. Rosalie, the cat, is an excellent addition. She greets guests and accepts some gentle love. The room is small, but comfortable. At night it can get a little warm, but the window opens. The mattress is firm, but not lumpy. The hotel is in a quiet street surrounded by many good restaurants, grocery stores, pharmacy and the metro. You can walk anywhere within a few minutes and reach the entire town via metro or bus. The bathroom includes a bathtub which is superb after a long day of sightseeing. The towels are thick and clean. The hotel provides soap and body lotion as well as a blow dryer. You should bring some shampoo. We never ran out of hot water which is a plus.