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The Helm

3.0 star property

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Restaurant
Private kitchen
Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi
Private kitchen
Restaurant

Reviews

3.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room

Explore the area

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11 Commercial Row, Pembroke Dock, Wales, SA72 6JN
  • Place, beach near Beach Road
    ‪12 min walk‬
  • Place, Pembrokeshire Coast National Park
    ‪10 min drive‬
  • Place, Tenby Beach
    ‪23 min drive‬

Room options

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Basic Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

The Helm

This bed & breakfast features a restaurant, a bar/lounge and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out and a garden. Bathrooms are shared and weekly housekeeping is available.
The Helm offers 3 shared accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottles of water. This accommodation offers separate dining areas and includes desks. Guests can make use of the shared/communal kitchen. Guests have access to shared bathrooms. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions are featured in guestrooms. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a weekly basis.

During your stay at The Helm, you'll be close to Pembroke Castle. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include laundry facilities and coffee/tea in a common area
  • 9 minutes by car from Pembrokeshire Coast National Park and 9 minutes from Carew Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

The business-friendly The Helm also features barbecue grills, a garden, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pembroke Dock bed & breakfast.

Guests are served a free on-the-go breakfast daily from 7:00 AM to noon.
The Helm has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • 2 shared bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodation
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 4:00 PM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

The Helm Reviews

Reviews

3.8
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 6 out of 11 reviews

4.4/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

3.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Harsh

Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tatty, scruffy, cold, unwelcoming and dirty.

Awful place. One star is too much. More like a doss house. Unopened post piling up at the door. Floors could do with a good clean. Hand written paper signs stuck on the door and walls. Very scruffy looking. I arrived at about 2am. My room was very cold. I asked for the heating to be put on. They said "OK" but didn't do it. Heating didn't come on later either. Bedside lamps from the local Sue Ryder shop were tatty and plugged into an extension bar. The only power outlet was on the other side of the room meaning there was a cable on the floor (trip hazard). There was no sign of breakfast and nobody there to talk to about it. Didn't matter as we wanted out of the place as soon as possible.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

mary

Stayed 2 nights in Aug 2024
Verified

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024