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Got a free upgrade when i arrived, good and smooth check-in, room was spacious and comfortable, good and convenient location of the hotel.
Breakfast was in a great and spacious room, with open roof, but choice and quality of food were a bit disappointing, pre-prepared tea in a coffee can with coffee taste, extremely sweet orange juice (and not fresh) and fruit was a bit off.
Otherwise, i had a pleasant short stay.
The location was great and the open air breakfast area was beautiful! It felt like I was in another time with all the modern amenities.
Verified traveller
Stayed 2 nights in Jan 2020
10/10 Excellent
Verified traveller
Travelled with partner
21 Jan 2020
Liked: Cleanliness
My room was extraordinary. Though the service could of been just 5% better. Overall 95% was great. I’m awaiting the day I come back to stay in this lotus suite!
Hotel is dated and borderline clean. It must have been a grand place in its days but could use some renovation (e.g. rusty fixtures in bathroom). The staff was not friendly and charged us a full extra night for late check-in after 6 PM even though the hotel was not fully booked. On the positive side, the location is good and breakfast is nice.
FRED
Stayed 1 night in Jan 2020
8/10 Good
Brian, Vancouver, Canada
Travelled with partner
16 Jan 2020
Liked: Cleanliness, staff & service
We had rented the Romyool suite, and while very large the facility is quite dated. Additionally, in the middle of the first night there was a water leak from the ceiling requiring housekeeping to come and clean-up the water. While not directly the hotels fault it speaks to the condition of the facilities.
Good hotel,
Big rooms.
Liitle low cealing in shower for 195cm tall guy.
5-10 min walk to riverside.
Town is dirty, not fault of hotel.
Naigbouthood not so good.
I loved this hotel! The building is so beautiful and the staff are great, really welcoming and helpful. The Sky Bar is amazing, beautiful views, decent food and mellow live music. Our room was big, with good AC and a comfy bed. A very charming courtyard for breakfast and a good selection of food. I would 100% recommend this hotel.
Sally
Stayed 1 night in Dec 2019
8/10 Good
Verified traveller
12 Dec 2019
Liked: Staff & service, room comfort
Good location but needs to be updated
The hotel is very old and charming. Good location close to the central market and the water front. Many restaurants close by. The hotel rooms could use an update maybe some fresh paint and wall decorations. Bedsheets were a bit worn will some holes and bath towels were well worn. Pool area was nice and skybar food and cocktails excellent. Breakfast could have been better.
A thoroughly enjoyable experience. Will definitely stay their again on my next holiday.
My only complaint, around the swimming pool, the wood needs to be secured in the areas where it has become loose.
A unique hotel experience. The hotel is very decorative and ornate, including communal areas and the room, but some element of style over substance. The room was fabulously quirky though with novelty phone.
We found the angel Skybar ok but staff were fairly inattentive so needed to call for attention a few times, off season and only people there and they ran out of Angkor (local) beer on draught.
The food was mediocre. We ate in the restaurant, sky bar and had room service and weren't impressed. Uninspiring.
The key strength of this hotel is the front desk staff, who were delightful. Very welcoming and helped with queries about tours. They happily printed our visa documents for us as we were leaving for Vietnam. Thank you.
Charming hotel in a good location and the service was good. The value for money was excellent! My only minor complaints are that the door locks use old fashioned keys (not cards) and the pool is a bit small. At this price these points can be overlooked. The breakfast was decent as well :-)
Rory
Stayed 3 nights in Jul 2019
8/10 Good
E, Siam Reap Cambodia
3 Sept 2019
Liked: Cleanliness, staff & service
Room was great breakfast was awesome pool left a lot to be desired price of alcohol outrages
THERE WAS A RAT IN OUR ROOM!!! From the name we were expecting posh, however this is not the case. The rooms are dingy, cold and not warming, almost too big and rustic to feel comfortable. A rat ran from one curtain and under a hole in the other wall across the room, we grabbed our stuff and legged it and they immediately upgraded us to the suite and apologised, however the damage was done. The staff were amazing and so friendly and helpful, pool was lovely and the breakfast was beautiful. Just poor room condition which is clearly shown by its main inhabitant. Won’t return sadly.
Very ornate, old French hotel in Phnom Penh.
Loved the breakfast room with it's opening roof!
Breakfast itself was average at best.
Good position. Walkable to both the riverside and Central markets.