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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

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Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Relax in our spacious lobby, featuring a seating area with sofas and armchairs, and a dining area with a bar and tables.
Two single beds with white linens, a large mirror, and a flat-screen TV.
Welcome to the Best Western InnSuites Phoenix Hotel & Suites, set amidst beautifully maintained gardens with palm trees and flowering plants.
Enjoy a modern kitchen with a flat-screen TV, coffee machine, and toaster, perfect for a convenient stay.
Relax by the pool surrounded by sun loungers and umbrellas, with a low wall and palm trees creating a tropical ambiance.

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Arizona Biltmore Country Club
    ‪6 min drive‬
  • Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Biltmore Fashion Park
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Phoenix with free breakfast and fitness centre
An outdoor pool, a fitness centre and Access to hot tub are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western InnSuites Phoenix Hotel & Suites gets high marks from our customers. During your stay, you'll be close to Biltmore Fashion Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 12 minutes by car from Grand Canyon University and 13 minutes from Phoenix Convention Center
  • Dogs welcome for a fee (restrictions apply)
Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at Best Western InnSuites Phoenix Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free full breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Was able to check in a little early with no problems. Staff was quick and friendly.
Stayed 2 nights in Apr 2025

4/10 Poor

Orion

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

MARKEYA

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

I wouldnt stay here!

The women were great that were there in the morning but the man in the evening/nights was absolutely horrible. He was rude and short with us. My dad ia handicapped and he argued with us about not having a room for him downstairs. He finally gave him one and then was like your daughter is stayinf upstairs. The shower didnt work in his room and we never received towels.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Denisse

Stayed 5 nights in Apr 2025

4/10 Poor

Beatriz

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Place is way over priced. Breakfast was decent but place is very ran down.
Stayed 1 night in Apr 2025

8/10 Good

Dan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Emily

Travelled with family
Disliked: Cleanliness, staff & service

Terrible customer service

They wouldn't give us hand soap for the sink, said we couldn't have extra towels, and the fridge was broken and smelled but they never came to fix it.
Stayed 2 nights in Apr 2025

4/10 Poor

Brian

Stayed 4 nights in Apr 2025

8/10 Good

sanigepalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Desayuno muy completo. Habitaciones limpias y comodas
Stayed 1 night in Apr 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very nice employee
Stayed 1 night in Mar 2025

6/10 Okay

Nicholas, Chickasaw

Travelled with family
Convenient location for access to and from the airport and near family. Basic accommodations. Only two towels in room and no hand towels or wash cloth. Front desk had none.
Stayed 1 night in Apr 2025

4/10 Poor

Anna

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
It was very bad. Staff was not helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Sylvia

Business traveller
Liked: Cleanliness, property conditions & facilities

Disappointing stay

No coffee, no juice only one wash cloth and hand towel in the room. Requested one more, never got it. Rom had decaf coffee only and breakfast area had no coffee of any kind.
Stayed 1 night in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a very convenient location to access most entertainment and site-seeing places
Stayed 2 nights in Apr 2025

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient hotel with everything you need for a short stay.
Stayed 1 night in Apr 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy around the pool, as it was spring break and there were two large groups poolside throughout the evening. I asked for a room change to the south side by the parking lot. Then it was nice and quiet. At breakfast the next morning, there was no coffee available or juice. Otherwise, it is a nice hotel at a good price and there was no charge for parking.
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Liked: Cleanliness

Not great but fine

Bed was fine, not great. Room was clean. No hand soap? There was body wash and shampoo conditioner in the shower but not bar of soap to wash your hands after the restroom. Good thing we had hand sanitizer. Breakfast was inedible, really poor quality. Overall fine for a quick overnight stay but don’t expect much.
Stayed 1 night in Apr 2025

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was not best western standard
Stayed 1 night in Apr 2025

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a refurb wouldn’t hurt. Definitely old, but it was clean and staff was very friendly.
Stayed 1 night in Apr 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located, clean, and in good shape for an older property. The staff was friendly and accommodating.
Stayed 2 nights in Apr 2025