2/10 Terrible
Robin
Travelled with family
24 Apr 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was broken when we arrived and stayed that way the entire 7 nights we stayed there. Wasn't able to use once. No apologies, they just didn't know when it would be fixed. Main elevator broke the second day of our 7 night stay. No idea when it would be fixed. It still wasn't functional when we left.
Dimmer switch on our in-room clock (extremely grody and looked like it was from the 1980's) was broke and stuck on dark which meant we literally couldn't see it at nighttime. Hand soap in the bathroom was actually attached to the wall 5'8" off the floor and 4 feet away from the sink making it extremely awkward to use. There was a rather large gash in our tv screen. There was a "Rest Easy" card in our room that stated that our room wouldn't be serviced unless we scheduled a time with the front desk. The clerk at the front desk didn't know what we were talking about and said our room would be serviced every day unless we put out the Do No Disturb card.
The main entrance to the hotel from the pool had a sign that read, "Use key card for entry after 10:00 p.m." The door was locked 24 hours a day the entire time of our stay. Garbage cans outside the front door were emptied every morning, but by midafternoon were full and overflowing but never got emptied again until the next morning. Trash remained on the ground until then.
We had a 7-night stay and were given a room directly above the hotel dumpster.
Would not recommend. Won't stay at Holiday Inn again.
Robin
Stayed 7 nights in Apr 2025