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Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

2.5 star property

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Photo gallery for Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Mini-fridge, microwave, coffee/tea maker
Business centre
Reception
Outdoor pool
Outdoor pool

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
1651 W Baseline Rd, Tempe, AZ, 85283
  • Place, Arizona Mills Mall
    ‪3 min walk‬
  • Place, LEGOLAND® Discovery Center
    ‪10 min walk‬
  • Place, SEA LIFE Arizona Aquarium
    ‪10 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪11 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed with Sofa bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom

  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Studio, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed

  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Single Room

Pillow-top beds, in-room safe, desk, blackout curtains

Single Room

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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The price is €64
includes taxes & fees
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About this property

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a rooftop terrace, a 24-hour business centre and a hot tub are on-site.
Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites offers 160 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, you're just a quick walk from Arizona Mills Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute walk from Arizona Mills Mall and 7 minutes by car from Arizona State University
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites offers its guests an outdoor pool, a hot tub, and a fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and a meeting room.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1496 square feet (139 square metres) and includes conference space. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this Tempe hotel.

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,496 square feet of conference space
  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1983
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Smoking rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tempe Phoenix Airport InnSuites Mall
InnSuites
InnSuites Hotel
Tempe Phoenix Airport InnSuites Mall
Hotel Tempe/Phoenix Airport InnSuites Mall
Hotel Tempe/Phoenix InnSuites Mall
Tempe/Phoenix Airport InnSuites Mall
Tempe/Phoenix InnSuites Mall
Hotel Tempe/Phoenix Airport InnSuites at the Mall
Hotel Tempe/Phoenix Airport InnSuites Hotel Suites

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites Reviews

Reviews

6.6
Rating 10 - Excellent. 235 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 132 out of 1000 reviews
Rating 2 - Terrible. 174 out of 1000 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

MARIA

Disliked: Staff & service
IT WAS GOOD LOCATIION BUT NO BREAKFAST WAS AVAILBLE FOR MY CHILDREN ICE MACHINE WAS NOT WORKING AND IT WAS 101 DEG ON THAT DAY WE WERE NOT ALLOWED TO CK IN TILL AFTER 4 PM WE HAD TO STAY IN THE LOBBY FOR AT LEAST 5 HOURS
Stayed 1 night in Jun 2020
Verified

8/10 Good

Amy

Liked: Staff & service, room comfort

Pleasant Staff Great Location

Front Desk Staff ,Jeffery, was very helpful and pleasant. Location is great with a large park across the street. Price for Scottsdale was wonderful. However, the room itself: couch had stains and the shower wasn't operating properly. The stains were questionable so we turn the cushions upside down and it looked much better. The shower plumbing needs some work as more water seems to come out the bath spout than out the shower head.
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Decent stay

overall it was a good stay. Quiet and hotel staff practiced social distancing. Room was not clean but after spending $10 at dollar store for cleaning items and doing it myself it was a lot more comfortable. They did give me a discount for one night because the hot water wasn't working, which sucked. However the discount made up for it.
Stayed 6 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff very friendly and I loved everything about my stay.
Stayed 4 nights in Dec 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place Ive been too

This place looked so nice from the online pictures. Once I got there, the room was filthy and the service at the front desk was poor. The surrounding area was also not the best one to be in. I checked out immediately and went to another hotel and it was like day and night. I do NOT recommend this hotel AT ALL.
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

Verified traveller

ASU Visit

The hotel is old and definitely needs remodeling. The conditions are run down and repairs are needed. It almost looks like a weekly stay for locals. I'm glad we only needed to stay overnight. Unfortunately won't stay again until it's has been remodeled. The location was excellent and very convenient to stores, food places and even the ASU stadium. Customer service from employees...i.e. front desk, housekeeping and management was great (reason I gave it 3 stars and not 2 stars) LOOKS LIKE A NAME CHANGED MAYBE DUE TO NEW MANAGEMENT OR OWNERS SO HOPEFULLY REMODELING SOON!!
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great cleaning service.
Stayed 7 nights in Nov 2020
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Run Down with a Super Spreader Event in Full Swing

When I arrived, my suite had been given away. The clerk was only authorized to offer me $4/night off for the difference between a suite and a room. When I berated the booking service, she felt threatened and we had pointed words (no name calling, no banging on counters or plexiglass partition, yet she felt threatened), even though I pointed out my ire was not at her. (Mutual apologies exchanged next morn). Eventually,I was checked in and told that I would not be charged until the manager dealt with the situation in the morning (I was later given a more significant reduction in my rate). However, I was told if I had paid for the room in advance — even though Hotels.com offers me the option not to do so — the suite would have been saved. So much for being a Gold member NINE YEARS IN A ROW. The motel itself is VERY run down. The cement steps are chipped, the stones and all the walkways are stained or have chipped paint, and they are dirty. Between the parking lot and my room, I saw a few overflowing trash cans. Okay, it was night on Friday. My room was near the pool, and the full-on pool party! (repeated the next night). People barbecuing, pool and hot tub filled with people, music blasting. There were 50+ people (no exaggeration, have a pic), NO MASKS! NO SOCIAL DISTANCING! (Was this legal? Definitely NOT safe.) The room, itself, though in need of a paint job and with scratched furniture, was very clean. I am very sure that I was not in danger of covid there.
Stayed 4 nights in Nov 2020
Verified

8/10 Good

LANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room met my needs. It was a bit small but was serviceable. The hotel was close to everything we needed. Staff was helpful and nice.
Stayed 2 nights in Dec 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had dirty soiled linens with body fluids. Had towels, no face cloths. It's a health hazard. The property isn't well lit. No security. No elevators. Ice machines are placed in areas that are dark isolated. I had no room service during my 3 night stay. Very disappointing!
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel! I love it there! The staff were super nice, they make you feel comfortable. The rooms are clean, and comfortable. The WiFi is wonderful and fast.
Stayed 14 nights in Nov 2020
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We are in the process of getting our own home and this hotel has been the best! They have clean rooms, free breakfast, heated pool, a social hour where you get two free drinks every night! The staff are super friendly. Not to mention it’s pet friendly!!
Stayed 7 nights in Nov 2020
Verified

8/10 Good

Jaime

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is a great location. Not sure if service was so bad due to Covid the holiday. You had to request linens and cleaning daily, but didn’t get clean towels daily
Stayed 5 nights in Nov 2020
Verified

6/10 Okay

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities

Ant infestation

My stay was honestly a nightmare the first day I arrived on the property my kitchen already had ants that were crawling on the counter. So I cleaned it up thinking that it would go away. It ended up turning into an infestation of ants all over my kitchen. Had to throw food away due to this. Also wasn't able to leave anything on the counters for more than 10 minutes without ants appearing everywhere I notified the office about the condition and they told me that maintenance would spray. I was there for 5 days and it was never taken care of and just got worse. It was to the point where I had to check out of the room because I was dissatisfied with the hotel. The room size is great but unfortunately they have an ant problem.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Place to stay!

One of the best I have stayed at in area. It's wonferful!
Stayed 1 night in Nov 2020
Verified

2/10 Terrible

Niya

Disliked: Cleanliness, amenities, property conditions & facilities
I travel a lot for leisure and business and I must say this hotel is the worst I have ever stayed at. The hotel is truly disgusting and looks nothing like the pictures advertised. The area surrounding the hotel is filthy. We saw opened trash bags and litter everywhere including the stairwell and hallways leading to the rooms. We saw a drug transaction in the parking lot and the place looks very sketchy. Our room smelled and everything looked so old and outdated. The chairs were so worn out and disgusting no one sat on them. We saw roaches and in our room and there was no hot water. Maintenance came and fixed it after we called. I get creeped out and itchy when I think of our experienced. Needless to say we spent one night there as it was the holidays ans we couldn't find a room anywhere else. Thankfully we were able to spend the rest of our time in Phoenix staying with family. Awful awful hotel. It needs to be shut down!
Stayed 4 nights in Nov 2020
Verified

2/10 Terrible

Mike

Disliked: Staff & service
The staff was extremely rude. They have drug dealers that stay there on the bottom floor running from their room to the strip joint. Requested a room on 1st floor due to disability, was denied saying that they were all full. was told. "If this is not what you want to hear, you can stay somewhere else." I was not the only elderly person as my neighbor who used a walker was also put on the 2nd floor.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious for it's price

For it's price this is a great place to stay. I stayed 4 weeks, as I kept extending my stay since I enjoyed it so much. Management and staff are exceptional. Many little extras. High quality linens and towels. Very spacious. It's a bit older and the furnishings are a bit old, but fine for the price. Great location. Highly recommended.
Stayed 8 nights in Nov 2020
Verified

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bugs in some of the rooms on kitchen counters and stove
Stayed 4 nights in Nov 2020
Verified

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice

Needed a place to stay in Phoenix for school stuff for a couple weeks and this did the job. Felt comfortable being by myself here and overall the area was pretty quiet. I will definitely stay here again!
Stayed 12 nights in Nov 2020
Verified

4/10 Poor

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The billing system is horrible!!! I want to pay for my stay and be done!! They had my credit card tied up the whole week and a half I stayed there!! Plus The deposit was pretty high!!
Stayed 10 nights in Nov 2020
Verified

6/10 Okay

Marisol

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service

Room was nice clean the guy at the front desk was very rude not helpful at all
Stayed 1 night in Nov 2020
Verified

4/10 Poor

shaneequa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN

Needless to say this was a very short stay. I was just looking for a place to stay overnight and found this cheap place to stay. This place looks nothing like the pictures. I was in a queen suite. I wiped down things With Lysol that I would to touch. The hotel was dirty. The pillows on the bed was half size, the towels were rough, the room had a old smell to it
Stayed 1 night in Nov 2020
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great love the space. Just the $200.00 deposit was shocking. Wasn’t an expected fee. So just be prepared to dish that out.
Stayed 2 nights in Nov 2020
Verified

2/10 Terrible

Marlinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our sofa bed had mouse droppings on beds ...
Stayed 1 night in Nov 2020