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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
A hotel room with two beds, a wooden desk, a chair, a mirror, and a window.
Reception
A pool area with lounge chairs and umbrellas, a pool, and a building in the background.
A hotel lobby with blue chairs and tables, a tree mural, and a sign reading "The Hotel Serene".

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Place, Arrowhead Towne Center
    ‪2 min walk‬
  • Place, Arizona Broadway Theatre
    ‪14 min walk‬
  • Place, Peoria Sports Complex
    ‪19 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(26 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, desk, iron/ironing board, free cots/infant beds

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4

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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

This smoke-free hotel features an outdoor pool, coffee/tea in a common area and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services and free breakfast are on-site. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Peoria Sports Complex and 11 minutes from Westgate Entertainment District
Free breakfast is served. Public spaces have free WiFi. An outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly The Hotel Serene Glendale Peoria, Surestay Collection by BW. Self parking is free. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 142 out of 1002 reviews
Rating 4 - Poor. 83 out of 1002 reviews
Rating 2 - Terrible. 76 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lilliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and room was mostly clean, free breakfast had many options.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Did not make it to breakfast, but my stay for just spending a night was perfect!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was ok, the parking was safe
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Easy parking, quiet, close to everything and staff (Martha) fabulous.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person was very friendly and helpful.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfer a hotel over motel, area so-so
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities
Clean rooms and property. Great location, comfortable beds, heated pool
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness
Perfect
Stayed 1 night in Mar 2026
Verified

8/10 Good

Lianne

Liked: Amenities
Nice stay, very clean, friendly staff
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, sorry walk to the padres spring training complex. Lotsa shipping and food all around. Good price too!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was very simple and plentiful. Clean room and everything worked fine. Hot breakfast was just ok, not great. For the price we were content.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Cortrenia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, walkable area to shopping, sporting arena, and restaurants. Breakfast is served daily. The staff was friendly.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist went above and beyond- she checked us in with great efficiency and was very helpful. The lobby was prepared and welcoming. The pool area was well maintained, which made it fun and relaxing. The family room, restroom and shower areas were beyond clean. And everything worked fantastic. I recommend this place highly and will stay here each time I visit.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The staff was extremely helpful and Curtis
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities
It is ok for an overnighter. Staff is friendly. pool area is neat and clean. Very noisy area.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pics look nicer on the app.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jorden

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice and friendly.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a good location near the mall with many options for dining and shopping, many within walking distance. The room not only was clean but smelled clean. The parking was good and in front of my room. I felt comfortable and safe at this hotel and if the necessary I would not hesitate to stay here again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Daren

Liked: Staff & service
Disliked: Cleanliness, amenities
Decent place not the greatest for the price
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, comfy beds and great staff.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service at check in yesterday and the room was great. Definitely will be back to enjoy the heated pool as it was raining.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Yes yes
Stayed 1 night in Apr 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2025