4/10 Poor
Janelle V.
19 May 2025
Liked: Cleanliness
Communication/Disregard by Property Manager
After payment for the 5 day stay was received, It took two days and required intervention with Customer Support from 12 pm to 6 am the following day the for followup. He had incorrect contact information. Neither the agent nor me could get in contact. No confirmation, no information about the location, and no access code to the property was given until Vbro Customer Support had to escalate. I received generic email that photo identification had not been received even though I had already sent. Communication was so limited and redundant, (that did not address my ongoing panic about not having a place to stay) I had to send an email asking if the contact was “AI virtual agent”. When he responded he simply said he was not AI — no apologies. No recognition of the issue even after telling him that I am currently caring for a very sick adult child who is experiencing life threatening illness and hospitalized at UNPC for the last week. He sent a generic email message on the Vbro site providing a gentle reminder about quiet hours. Because there had been no real exchange about issues I assumed he was telling me I was being too noisy? When my sick child who had come home from the hospital had two visitors that stayed for a very short time.The most communication I had was the very end (!) when he sent two email requesting a 5 star rating and letting me know that if my rating less then 5 to please be in contact with him directly. Pathetic. So my rating if it could be would be a “0”.
Janelle V.
Stayed 5 nights in May 2025