2/10 Terrible
Virginia
Travelled with partner
1 Sept 2025
Disliked: Staff & service
I booked this hotel for labor day weekend. When we tried to get to the hotel, the entire road on the side where the hotel is was filled with gridlock traffic. We ended up having to attempt to turn around which was not possible and had to end up where we were before. We had to park across the street where it wasn't even a parking spot just to go in to the hotel to ask about parking. All they have is valet that is expensive every time. Nothing else. Also, the woman at the front desk claimed that my reservation did not exist no matter what name we gave. So, we had to last minute hunt for a new hotel which the one we found cost more than this one. Then when we are checking out to leave, I find out this hotel charged me half the total of the room for being a no show when it was their fault by claiming to have no record of my reservation and no way to even get to the hotel with a car. We tried to get them to refund it and they refused. The supervisor told me to go to expedia since that is how I booked it and then he told expedia they refuse. So now I have lost a lot of money to absolutely nothing and had to pay more for a last minute replacement. If you want to deal with having an unnecessarily difficult time getting in to this hotel and pay a valet every time you need to park and get crappy service then stay here! If you don't, stay somewhere else!
Virginia
Stayed 2 nights in Aug 2025