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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Restaurant
Outdoor banquet area
Restaurant
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(14 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 84 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(16 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Playa Del Carmen

Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools
2 outdoor pools, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Our customers tell us they can't get enough of Aloft Playa Del Carmen's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, 2 outdoor pools and 2 bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a 24-hour business centre, 3 meeting rooms and convenience store
  • Guests have great things to say about the beach and the pool
  • Just a 4-minute walk from Quinta Avenida and 8 minutes on foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Nook – On-site restaurant.
W XYZ Bar – On-site bar. Open daily.
Splash RoofTop – On-site rooftop bar. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Reviews

Aloft Playa Del Carmen Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 383 out of 536 reviews
Rating 8 - Good. 83 out of 536 reviews
Rating 6 - Okay. 25 out of 536 reviews
Rating 4 - Poor. 22 out of 536 reviews
Rating 2 - Terrible. 23 out of 536 reviews

Reviews

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The staff did not honor certain things that were included or promised.
Stayed 3 nights in May 2025

10/10 Excellent

David

Stayed 14 nights in May 2025

10/10 Excellent

Daniela

Stayed 3 nights in May 2025

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness
The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.
Stayed 7 nights in May 2025

6/10 Okay

Vince

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 6 nights in Feb 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Mar 2025

10/10 Excellent

Larry

Stayed 1 night in May 2025

10/10 Excellent

Ligia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!
Guacamole by the pool
Margarita time
Big pool with ocean view
quiet pool
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.
Stayed 6 nights in May 2025

2/10 Terrible

Wendy Jo

No Air conditioning is absolutely unacceptable
Stayed 1 night in May 2025

10/10 Excellent

MARIA LAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Gonzalo, Barra de Carrasco

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.
Stayed 4 nights in May 2025

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.
Stayed 4 nights in Apr 2025

4/10 Poor

FRANCO

Stayed 7 nights in Apr 2025

2/10 Terrible

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable price for a top quality hotel, Great amenities and pool as well
Stayed 6 nights in Apr 2025

10/10 Excellent

candela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel cerca de la 5 avenida, personal muy amable, para ir en familia ideal, playas cercana ? No tanto
Stayed 10 nights in Mar 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking
Stayed 1 night in Apr 2025

6/10 Okay

ita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not worth it

Pros: • The room was spacious and the bed was very comfortable. • The hotel was quiet, making it a decent place to rest and sleep. Cons: • The water pressure in the shower was very low, so it took a long time to bathe. • Towels and bath towels were old and thin. • Although there were four of us (three adults and one child), only two towels and two bottles of water were provided. • The front desk staff didn’t seem very enthusiastic or welcoming—they always looked busy. • The pool water was cold, and guests had to leave a deposit to borrow pool towels. • Due to limited time, we didn’t end up using the pool. • The hotel ran out of key cards, so each room was only allowed one card. We were also abruptly warned that we’d have to pay if we lost it, which felt a bit unfriendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Micheal

Stayed 1 night in Apr 2025

8/10 Good

Beant s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Stayed 2 nights in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie Matthews and Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at aloft in two months. We absolutely love it here, close to all our favorite restos and shopping. Staff is amazing, special shout out to bryan and marcel, impeccable service from kind genuine people. Will be coming back asap.
Stayed 4 nights in Apr 2025