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Aloft by Marriott Playa del Carmen

4.0 star property
VIP Access

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Photo gallery for Aloft by Marriott Playa del Carmen

Restaurant
Property video
Exterior
Lobby
2 outdoor pools

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Guadalupe Church
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪18 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Balcony

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Aloft by Marriott Playa del Carmen

2 outdoor pools, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Aloft by Marriott Playa del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary slippers. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Our customers tell us they can't get enough of Aloft by Marriott Playa del Carmen's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Guadalupe Church. Free WiFi in public areas, 2 outdoor pools and 2 bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a 24-hour business centre, 3 meeting rooms and convenience store
  • Guests have great things to say about the helpful staff and the pool
  • Just a 2-minute drive from Quinta Avenida and a few minutes from Plaza Las Americas
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Aloft by Marriott Playa del Carmen are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Aloft by Marriott Playa del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft by Marriott Playa del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Nook – On-site restaurant.
W XYZ Bar – On-site bar. Open daily.
Splash RoofTop – On-site rooftop bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Aloft by Marriott Playa del Carmen are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 240 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft by Marriott Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 509 out of 710 reviews
Rating 8 - Good. 114 out of 710 reviews
Rating 6 - Okay. 35 out of 710 reviews
Rating 4 - Poor. 23 out of 710 reviews
Rating 2 - Terrible. 29 out of 710 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tashaun

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff was excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly and helpful staff. Comfortable beds, great pool. Would stay here again! Location is amazing.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Nice place close to the beach.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Super nice pool and clean hotel. Beautiful pool. Breakfast was amazing each day and servers on point. Alejandra at the breakfast place was very professional and attentive. Location is the key and this hotel was everything we wanted to experience.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel. It is quite new with spacious rooms and good amenities. It is in a quiet area but close to 5th Avenue, the beach and many restaurants. The staff are exceptional. I will certainly stay again when in Playa.
Stayed 10 nights in Feb 2026
Verified

8/10 Good

Amber-Rose

Liked: Cleanliness, amenities, property conditions & facilities
The rooms, were comfy and well appointed. The staff was friendly and helpful. Great location. The restaurant and bar were closed pretty early, but thankfully it was in a great location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities
Spotless, amazing rooftop pool, central location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The piil was very abnormally dirty the first 4 days but was cleaned the last 6 days. Stayed here 4 times. Everything is great.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tony D

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Nice, comfortable room, friendly and attentive staff. Great rooftop pool/bar. I also love that it's on top of a grocery store, and has many restaurants. Excellent location, perfect for walking around Playa.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stay here every year, this was my 3rd stay. Love the amenities, pool areas, service and staff always top notch. Pool towels showing their age, everything else was pretty good.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Omid

Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Taichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. With a supermarket, a coffee shop and a taqueria downstairs, close to everything. Looks to be very new building and super clean. The room was big, I wish there was a microwave. The rooftop pools were awesome! Didn't try the restaurant but it looked very good. Will stay again if we don't opt for an all-inclusive resort.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. A very comfortable stay for 6 nights. No noise audible from local bars and restaurants. Great location for 5th avenue. Staff were very helpful and friendly. Only downside’s were a rather noisy AC in the room and very little shade ariund the pool. The beakfast was OK. Not startling. Overall would def recommend this hotel.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Avinash

Liked: Cleanliness, amenities, property conditions & facilities
Nice time
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Amazing clean rooms! Service was top notch and everyone working there was very professional and helpful.
Stayed 9 nights in Dec 2025
Verified

8/10 Good

adalberto

Liked: Cleanliness, staff & service, amenities
Excellent customer service staff and spacious room.
Breakfast and bar areas
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

May-Christin

Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay. The hotel has a great pool area, big rooms, and comfortable beds. The only downside was the bathroom layout with sliding and glass doors opening to the hallway/room, which is not very practical when travelling with friends. Excellent location right by 5th Avenue, close to restaurants and shops, plus a good gym and outdoor training options across the street.
Stayed 8 nights in Jan 2026
Verified

8/10 Good

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet needs better food options, but other than that, great stay.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Mikala

Liked: Staff & service
Loved the roof top pool! Room was nice but very basic. Staff were very attentive!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

carole

Liked: Amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Farbod Hosseyndoust

Liked: Cleanliness, amenities, property conditions & facilities
Aloft is always perfect!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Guadalupe

Excelente hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and will stay again.
Stayed 4 nights in Apr 2025