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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property

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Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
Aerial view
Breakfast, lunch, dinner served; local and international cuisine
Suite, Pool Access (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board
Premium bedding, free minibar items, in-room safe, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Pet-friendly

Explore the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ11 min walkā€¬
  • Tres Rios Ecopark
    ā€Ŗ7 min driveā€¬
  • Maroma Beach
    ā€Ŗ13 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ50 min driveā€¬

Room options

Suite, 1 King Bed, Lagoon View (Sanctuary)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Harmony, Plunge Pool)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Area)

Garden view

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Pool Access (Beach Area)

  • Lagoon view
  • 120 sq m
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Garden view

Room, 2 Double Beds, Lagoon View

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

  • Lagoon view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Pool Access

  • Lagoon view
  • 50 sq m
  • Sleeps 4

Room, 1 King Bed, Lagoon View (Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Pool Access, Ocean View

  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

  • Lagoon view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Pool Access, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Pool Access, Beachfront

  • Ocean view
  • Sleeps 3

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includes taxes & fees
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About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Luxury resort on the beach, with 2 outdoor pools
Spend the day catching some rays at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT's private white sand beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT. During your stay, you're just a quick walk from El CamaleĆ³n Mayakoba Golf Course. Features include free WiFi in public areas, free valet parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine while dining at Cocina Milagro
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with body treatments, massages or body wraps at Naum
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Just a 3-minute drive from El CamaleĆ³n Mayakoba Golf Course and 9 minutes from Quinta Avenida
  • Free beach shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 beach bars and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a health club and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Cocina Milagro ā€“ This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Casa Amate ā€“ This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo ā€“ This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar ā€“ This restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento ā€“ On-site seafood restaurant. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: MXN 650 per person
  • 2 beach bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from 2 March 2025 to 1 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 1538 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyattā€™s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 415 out of 539 reviews
Rating 8 - Good. 79 out of 539 reviews
Rating 6 - Okay. 26 out of 539 reviews
Rating 4 - Poor. 8 out of 539 reviews
Rating 2 - Terrible. 11 out of 539 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rio

Stayed 4 nights in Feb 2025

2/10 Terrible

Raul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
Stayed 1 night in Feb 2025

4/10 Poor

Hiromi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Stayed 3 nights in Feb 2025

4/10 Poor

hasanga

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Lost my sunglasses

I lost my sunglasses abd staff did not help me fimd it
Stayed 1 night in Feb 2025

2/10 Terrible

hasanga

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lost my sunglasses

I lost my sunglasses at the property and the staff were not helpful in finding it!
Stayed 1 night in Feb 2025

10/10 Excellent

Stefan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
Stayed 6 nights in Jan 2025

10/10 Excellent

hillel

Great place excellent experience
Stayed 2 nights in Jan 2025

8/10 Good

marcella sousa

Liked: Cleanliness, staff & service, amenities
It was a good not great experience
Stayed 4 nights in Jan 2025

6/10 Okay

Francoise Marie-Jose

Liked: Cleanliness, staff & service, amenities
Food was average
Stayed 9 nights in Jan 2025

8/10 Good

Matt

Travelled with family
Disliked: Staff & service
Its nice safe environment. The
Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eco resort offers what ever you like. Its a bit expensive but worth the experience.many guests i spoke with are on their 4, 5 and 6th visit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Gerardo, Bend

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2024

10/10 Excellent

saharnaz

Stayed 5 nights in Nov 2024

10/10 Excellent

Raul

Stayed 2 nights in Dec 2024

10/10 Excellent

MiCHAEL DEAN

Liked: Amenities
AMAZING!
Stayed 4 nights in Dec 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Faraz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this property. they all went above and beyond to make us happy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
Stayed 1 night in Dec 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Overall great experience. Service was a little lacking at times.
Stayed 8 nights in Nov 2024