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BALAM Playa - 15 Th. Ave

3.0 star property

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Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi
Rooftop terrace
Exterior
Outdoor pool

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

BALAM Playa - 15 Th. Ave

Along with an outdoor pool, this hotel has a beach bar and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Change of towels is available on request
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run films and Netflix.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at BALAM Playa - 15 Th. Ave. During your stay, you're just a quick walk from Quinta Avenida. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy drinks at the beach bar
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 3-minute walk from Quinta Avenida and 4 minutes on foot from Playa del Carmen Main Beach
  • Pets welcome for a fee
A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number HSR190307TC4
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 86 out of 338 reviews
Rating 8 - Good. 68 out of 338 reviews
Rating 6 - Okay. 66 out of 338 reviews
Rating 4 - Poor. 40 out of 338 reviews
Rating 2 - Terrible. 78 out of 338 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Mylene

Stayed 8 nights in Jan 2026

4/10 Poor

Elvis

Stayed 2 nights in Jan 2026

8/10 Good

Eduardo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025

6/10 Okay

Jean -Marc

Stayed 2 nights in Jan 2026

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025

10/10 Excellent

Courtney

Stayed 1 night in Dec 2025

6/10 Okay

Lawrence Ross

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025

4/10 Poor

Karl

Stayed 8 nights in Dec 2025

2/10 Terrible

German

Stayed 1 night in Dec 2025

6/10 Okay

Berlie

Travelled with family
Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 9 nights in Dec 2025

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Me enoje mucho porque yo cambié la reserva anterior que tenía porque aquí decía que tenía estacionamiento y NO lo tiene, pague un estacionamiento cercano
Stayed 2 nights in Dec 2025

10/10 Excellent

Raymundo

Stayed 1 night in Dec 2025

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025

2/10 Terrible

redouane zaid, Virginia beach

Disliked: Cleanliness, amenities, property conditions & facilities
the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(
Stayed 10 nights in Sep 2025

10/10 Excellent

Mcgregor

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025

2/10 Terrible

Tyler

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

Omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Stayed 3 nights in Aug 2025

6/10 Okay

Julian

Liked: Cleanliness
No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Stayed 7 nights in Jul 2025

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
very noisy in my experience
Stayed 2 nights in Aug 2025

6/10 Okay

Marcos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Stayed 1 night in Jul 2025