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BALAM Playa - 15 Th. Ave

3.0 star property

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Photo gallery for BALAM Playa - 15 Th. Ave

A beach with palm trees, thatched umbrellas, and lounge chairs.
A hallway with white walls, tiled flooring, hanging plants, and a bench.
A hotel room with two beds, a ceiling fan, a window with blinds, a small table, and a door.
A spacious dining area with multiple tables and chairs, large windows with blinds, and a hanging light fixture.
Rooftop terrace

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬

Room options

View all photos for Family Studio Suite

Family Studio Suite | Soundproofing, free WiFi, individually decorated, individually furnished

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Studio Suite

Grand Studio Suite | Soundproofing, free WiFi, individually decorated, individually furnished

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

A hotel room with a wooden bed, a ceiling fan, a TV, a wardrobe, and a small table with a plant.

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

Executive Studio Suite | Soundproofing, free WiFi, individually decorated, individually furnished

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Exclusive Studio Suite

A hotel room with a wooden headboard, a bed with white linens, a bedside table with a lamp, and a small black speaker.

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panoramic Studio Suite

Soundproofing, free WiFi, individually decorated, individually furnished

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio Suite

Comfort Studio Suite | Soundproofing, free WiFi, individually decorated, individually furnished

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

BALAM Playa - 15 Th. Ave

Along with an outdoor pool, this hotel has a beach bar and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Change of towels is available on request
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run films and Netflix.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at BALAM Playa - 15 Th. Ave. During your stay, you're just a quick walk from Quinta Avenida. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy drinks at the beach bar
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 3-minute walk from Quinta Avenida and 4 minutes on foot from Playa del Carmen Main Beach
  • Pets welcome for a fee
A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
Property Registration Number HSR190307TC4
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 100 out of 376 reviews
Rating 8 - Good. 73 out of 376 reviews
Rating 6 - Okay. 73 out of 376 reviews
Rating 4 - Poor. 48 out of 376 reviews
Rating 2 - Terrible. 82 out of 376 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Great location
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Staff & service, amenities
The staff was magnificent, great location.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in busy downtown district, very close to 5th Av. Wonderful service, very friendly.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Georgina ann

Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great, resturants and shops close, nice to have a pool, the rooms were run down, the breakfast is a slice of toast and butter and jam, unless u pay for eggs, most of the staff were very nice and accommodating and the walk to the beach is just 2 blocks away,
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jesus del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
good relation price x acomodation.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Sergei

Liked: Cleanliness, staff & service, amenities
Location is close to ADO.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Oksana

Was no electricity for several hours. Not possible to stay in room without AC.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 21 nights in Jan 2026
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Great budget option! The room was very clean and spacious. :)
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Brent William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 13 nights in Jan 2026
Verified review

4/10 Poor

Mario

Disliked: Property conditions & facilities
Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Andrea Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was 5 blocks away so there was no beachview!!!!
Stayed 14 nights in Feb 2026
Verified review

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Nov 2025
Verified review

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025
Verified review

2/10 Terrible

Kevin Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are not what you get sheets smelt like they were never washed windows in bathroom were missing shower leaked so bad the whole bathroom got wet when you showered they was no breakfast and pool area was gross…had no parking herd soccer being played all night ledt 2 days early found another hotel to stay our last 2 nights very disappointed and no private beach access
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025
Verified review

6/10 Okay

Lawrence Ross

Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Berlie

Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025