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Encantada Condo

2.0 star property

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Photo gallery for Encantada Condo

Exterior
Exterior
Basic Suite, Balcony | In-room safe, desk, laptop workspace, free WiFi
Interior entrance
Basic Double Room | Private kitchenette

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle 50, Mza. 279 Lote 9, Colosio, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | In-room safe, desk, laptop workspace, free WiFi

Basic Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Estandar Triple Sin Balcón

Estandar Triple Sin Balcón | In-room safe, desk, laptop workspace, free WiFi

Estandar Triple Sin Balcón

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Suite, Balcony

Basic Suite, Balcony | In-room safe, desk, laptop workspace, free WiFi

Basic Suite, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Estandar Cuádruple

Estandar Cuádruple | In-room safe, desk, laptop workspace, free WiFi

Estandar Cuádruple

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Encantada Condo

This hotel features 3 outdoor pools, a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a front desk safe are on-site. Housekeeping is available once per stay.
Encantada Condo offers 6 air-conditioned accommodations with a safe and free toiletries. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

3 outdoor swimming pools are on site.
During your stay at Encantada Condo, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, 3 outdoor pools and a rooftop terrace are available.
  • Free WiFi
  • Take a swim in the 3 outdoor pools
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Encantada Condo offers its guests 3 outdoor swimming pools. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Encantada Condo.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 4 floors

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 29 September 2022 to 28 September 2024 (dates subject to change).

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Air conditioning fee: MXN 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Encantada Condohotel Aparthotel Playa del Carmen
Encantada Condohotel Aparthotel
Encantada Condohotel Playa del Carmen
Encantada Condohotel
Encantada Condohotel Hotel Playa del Carmen
Encantada Condohotel Hotel
Encantada Condo Playa del Carmen
Encantada Playa del Carmen
Encantada Condo Hotel
Encantada Condo Playa del Carmen
Encantada Condo Hotel Playa del Carmen

Encantada Condo Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 78 reviews
Rating 8 - Good. 27 out of 78 reviews
Rating 6 - Okay. 19 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 6 out of 78 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Ana Luisa

Mas u menos

Está limpio pero no parece hotel por fuera y batallé mucho para llegar y encontrarlo. No me quede a dormir solo lo utilicé para dejar maletas un rato y bañarnos
Stayed 1 night in Jul 2021
Verified

8/10 Good

JOSE OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Muy Agusto, excelente ubicación
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Reserve en el condo encantada y nos pusieron en otro y el que nos toco la alberca no es como las fotos.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar céntrico y personal amable, cerca de la playa y la 5ta avenida
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAs habitaciones están excelentes, el edificio muy limpio, el personal muy amable, pero lo unico que les falta es poner un desayuno con mas opciones, solamente nos dieron pan y café, pero fuera de eso super recomendable el hotel
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien muy buen servicio y la limpieza de lugar
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Carlos

Liked: Staff & service
No hubo estacionamiento, las puertas flojas, de resto todo muy bien
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my fourth booking at this hotel. I love the location which is in a quiet area of Playa del Carmen. It’s walking distance to the beach and close to many good restaurants. The staff is always very nice.
Stayed 5 nights in May 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me gusto el trato del personal y las habitaciones son desastrosas, ruidosas, se inundan cuando llueve, faltan control remoto de la tele, se olvidan de colocar toallas y jabines
Stayed 7 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are actually 3 buildings here and they are managed by one desk on Calle 50. La Playa endtry to check in/out for all three at the same place on 50th and 3 different signs over one door, same staff. Many people here buy units like this as investments and pay to have them managed. That appears to be here too. Some units have kitchens, some dont. I think all have mini fridge. Check is is 15:00 hours or later and out by 12:00. They will hold a bag for you if your early. The pools appear to be cleaned daily The one in the Perlas building has no steps or stairs, so a young or older person might have trouble in and out of the pool there. You can use the pool at the other building though. The one at La Playa has stairs. The Perlas pool has the view as you have to climb up there. The room number was all pre-selected. Breakfast is by coupon they give you at check in. It is a cup of coffee, a glass of orange juice and 2 pieces of dry toast and a slice sweet bread that might vary day by day. So tables turn quickly. Served by the Playa building pool. The Perlas building has no elevator and if you travel heavy be warned about this! It could be a struggle for some. That is 10 sections of stairs to get to the top if your on the top. 2 per floor. Prices seem to vary by occupancy/season.You can find restaurants starting 1/2 block up 50th and then a left 1 block.
Stayed 3 nights in Jan 2019
Verified

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Había hormigas en la habitación, la suite está en un cuarto piso sin elevador y no hay nadie que te ayude a subir tu equipaje
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Rene

Liked: Cleanliness, room comfort

Funcional y cómodo

Me parece que es un hotel Sencillo que tiene lo Indispensable para pernoctar y estar cómodo .
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel económico y excelente

Excelente atención del personal , limpieza y sobretodo tiene todas las comodidades
Stayed 2 nights in Sep 2018
Verified

6/10 Okay

bec

Liked: Cleanliness, staff & service, room comfort

Nice hotel close enough to 5th Avenue

I had a nighttime check in and one of the staff I can’t remember her name was so amazing! I was then taken to my room and shown where everything from the pools to where breakfast is served and then got shown around my room. The only thing that can be improved on this part is providing blankets instead of having to walk the 4 flights of stairs back to reception to get some. The room was super clean but a little impractical for a condo. It only had a fridge and a plate. No bowls or anything. One of the doors on my condo was broken and the wifi cut in and out. I don’t think I would stay here again.
Stayed 3 nights in Sep 2018
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort

Süßes Hotel im Zentrum von Playa del Carmen

Tolles, günstiges und zentral gelegenes Hotel in Playa del Carmen. Die Angestellten waren super freundlich und die Zimmer sehr sauber. Um jedes Anliegen was wir hatten, wurde sich direkt gekümmert. Es ist absolut empfehlenswert und ich würde definitiv wieder kommen.
Stayed 14 nights in Apr 2018
Verified

6/10 Okay

juan carlos

Liked: Cleanliness, staff & service

Podría ser mejor

Todo bien, solo como detállese a mejorar. Internet malo y lento. Los terminados de construcción en general malos. La instalación de TV es mal colocada para su recepción.
Verified

2/10 Terrible

Maricarmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones en mal estado
Verified

8/10 Good

Diana del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante agradable el lugar en relación al costo. La limpieza muy buena.
Verified

6/10 Okay

Mrs. Moreno

Cerca de la playa

Cerca de la playa, no es caro así que no esperes lujos, muy accesible y con lugares donde comer y comprar lo indispensable muy cerca sin necesidad de manejar. Todos los días cambio de sábanas y toallas
Stayed 4 nights in Mar 2018
Verified

10/10 Excellent

angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

todo perfecto nos gusto mucho

Ya habíamos estado ahí el año pasado es por eso que decidimos repetir y no le hace falta nada.
Stayed 4 nights in Mar 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Nice place for the $$ but

Staff great , except for cleaning girl who liberated my nail clipper kit !! Construction noise ( hammering holes n walls ) bit much !! Excellent location away from the noise ( except construction ) but close enough to everything . Pools are another issue because of lack of filtering , run pump once a day for 20 minutes don’t get it clean !! Over all still great place & close enough to everything even the beach
Stayed 9 nights in Feb 2018
Verified

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved that it was near the famous 5th ave & beach

Reserved this room a couple months in advanced, the room was clean and comfortable, had a kitchen. It's near 5th avenue and the beach. We enjoyed our walks to 5th avenue as it's full of restaurants and entertainment. Going to miss it here!!
Stayed 5 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

hotel barato

El hotel está bien ubicado, hay clubes de playa y muy buenos restaurantes cercanos. El hotel tiene lo básico, las camas no son cómodas, pero para un par de días no está mal. Las albercas están súper bien, aunque hay poco asoleamiento. El servicio malo.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MUY BUENA OPCIÓN

El Condo es bastante coqueto, cuenta con todo lo necesario para pasar tus días/noches cómodamente. El personal en general es muy atento y cordial, los recepcionistas muy lindos y agradables siempre dispuestos a ayudar, puedes adquirir entradas a parques desde la recepción. La verdad para el precios que se paga es muy buena opción para la gente que no busca lujos, no es un resort, por lo cual no esperes algo de un hotel 5 estrellas. Es un Condo bastante bien equipado que sirve para descansar, tomar una ducha, y disfrutar de sus maravillosas albercas, cuentan con 4 y la gran mayoría con una vista impresionante. Lo recomiendo muchísimo.
Stayed 1 night in Dec 2017
Verified

6/10 Okay

johhnny

Liked: Cleanliness, property conditions & facilities
Hotel was good basic clean with pools at top and bottom. Location was perfect cause it was at the end of walking street so we were able to rest during night time. To the beach we where able to acces in five minutes walk. nice place in total
Stayed 3 nights in Dec 2017