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Eurostars Hacienda Vista Real Hotel

3.5 star property

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Photo gallery for Eurostars Hacienda Vista Real Hotel

A resort with a large pyramid-shaped structure, multiple balconies, and lush tropical landscaping.
A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.
A buffet with various food items, a vase with flowers, and decorative mirrors on the wall.
A pool area with a clear blue pool, white lounge chairs, and a building with a thatched roof and palm trees.
A spacious bedroom with a large bed, a bench, and a balcony with a view of greenery.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪16 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪16 min walk‬

Room options

View all photos for Double Room Classic

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room Classic

  • 23 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Superior

In-room safe, laptop workspace, soundproofing, free WiFi

Room Superior

  • 63 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite

In-room safe, laptop workspace, soundproofing, free WiFi

Suite

  • 90 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a wooden desk, and a mirror.

Deluxe Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room Premium with Terrace

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite

A bedroom with a large bed, sliding glass doors leading to a balcony with a view of palm trees.

Suite

  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room (3 Adults)

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Family Room (3 Adults)

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room (3 Adults and 1 child)

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Family Room (3 Adults and 1 child)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Family Room

  • 63 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room (2 Adults and 2 children)

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Family Room (2 Adults and 2 children)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Communicating Double Rooms 4 adults

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 4 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Communicating Double Rooms 4 adults + 2 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 4 adults + 2 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Communicating Double Rooms 5 adults

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 5 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Communicating Double Rooms 5 adults + 1 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 5 adults + 1 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Communicating Double Rooms 4 adults + 1 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 4 adults + 1 child

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Communicating Double Rooms 3 adults + 2 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 3 adults + 2 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Communicating Double Rooms 3 adults + 3 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 3 adults + 3 child

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Communicating Double Rooms 2 adults + 3 child

A hotel room with two beds, a balcony with a view of greenery, and a wooden cabinet.

Communicating Double Rooms 2 adults + 3 child

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use

A hotel room with a large bed, a bench, a wooden desk, and a mirror.

Deluxe Double Room Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Double Room Single Use, Terrace

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Premium Double Room Single Use, Terrace

  • Sleeps 1
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Royal Suite (Single Use)

A bedroom with a large bed, sliding glass doors leading to a balcony with a view of palm trees.

Royal Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room (2 Adults)

A bedroom with a large bed, a bench, a glass door leading to a balcony with chairs, and a view of greenery.

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, Multiple Beds (Communicating 2 Adults)

A hotel room with two beds, a large window with a view of greenery, a wooden ceiling, and a flat-screen TV mounted on the wall.

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

Eurostars Hacienda Vista Real Hotel

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a swim-up bar. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Eurostars Hacienda Vista Real Hotel, you're just a quick walk from Playacar Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
  • Airport shuttle service available for a fee
Eurostars Hacienda Vista Real Hotel offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. You can enjoy a drink at the swim-up bar. Eurostars Hacienda Vista Real Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eurostars Hacienda Vista Real Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 5:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 716 reviews
Rating 8 - Good. 275 out of 716 reviews
Rating 6 - Okay. 111 out of 716 reviews
Rating 4 - Poor. 38 out of 716 reviews
Rating 2 - Terrible. 17 out of 716 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to food, to housekeeping. The staff was amazing!
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities at a quiet and convenient location.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Evelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Jeison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024
Verified

8/10 Good

YVONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024
Verified

8/10 Good

Yug

It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent breakfast Parking lot with out illumination at all, no pavement and very bad condition to park and access with the luggage The beds extremely small I saw cat’s excrement in the stairs
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Yang

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Daniel John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The room we had was lovely. The breakfast was delicious. The parking lot was not paved and dusty. There wasn’t a fitness center. I believe they were renovating the hotel and I do see a lot of potential. I would go back.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
The room we booked was small, so we asked for an upgrade and for little money we got an amazing room! Employees were very nice and we had a very nice time. Only thing is that you need a car. It is in a residencial area and there is nothing around
Stayed 2 nights in May 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025
Verified

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025
Verified

10/10 Excellent

Ahlicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Alberto

Liked: Cleanliness, property conditions & facilities
The shower head was not in the right place and there was no curtain so the water comes out of the shower area
Stayed 12 nights in Jul 2025
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.
Verified

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

FREDERIC

Liked: Cleanliness, staff & service
Chambre impeccable et très propre. Très belle architecture
Stayed 1 night in Feb 2026
Verified

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena opción para descansar. Desayuno un éxito. Alberca limpia y bien acondicionada. Falta restaurant y bar disponible por las tardes noches.
Stayed 2 nights in Jan 2026