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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Children’s play area – indoor
On the beach, white sand, sun-loungers, beach umbrellas
Fitness facility
Mini-golf
Games room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room

Children’s theme room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(207 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi) | Free minibar, in-room safe, desk, blackout curtains

Suite (with Jacuzzi)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, 2,627 reviews
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includes taxes & fees
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About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with hot stone massages, aromatherapy or body treatments at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the beach
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 12 November 2025 to 26 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2087 out of 4372 reviews
Rating 8 - Good. 1067 out of 4372 reviews
Rating 6 - Okay. 617 out of 4372 reviews
Rating 4 - Poor. 290 out of 4372 reviews
Rating 2 - Terrible. 311 out of 4372 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
I like the nature , it was beautiful
Stayed 7 nights in Aug 2025

10/10 Excellent

Johanne

Travelled with partner, Travelled with group
Liked: Amenities
Everything
Stayed 5 nights in Aug 2025

8/10 Good

Ermir

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a nice stay, The are a to walk and restaurants were limited because of construction..The room was clean and very nice updated.The cleaning stuff did a wonderful work..
Stayed 5 nights in Aug 2025

2/10 Terrible

Thuc-Nhu Thi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good is not good at all! About the experience! I have bad experience. The receptionist doesn’t care and also the manager! Couldn’t solve problem! Expedia failed advertising and resort don’t bother to care either! They blame on each other leave customer is the middle. I left a review ans hotel sent someone to come talk to me but still couldn’t solve any problem. They told me it’s on Expedia. Even I showed all the proof. Well I won’t be returning!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every was amazing but at times the staff did disappoint
Stayed 8 nights in Aug 2025

10/10 Excellent

Alberto

Stayed 2 nights in Jun 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio muy agradecida
Stayed 5 nights in Aug 2025

2/10 Terrible

Carl

Stayed 1 night in Aug 2025

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Buena comida.
Stayed 5 nights in Jul 2025

10/10 Excellent

Madison

Stayed 6 nights in Jul 2025

10/10 Excellent

Manna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful we had such a great time
Stayed 5 nights in Aug 2025

10/10 Excellent

Lara Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The staff are so friendly and work hard to please each person. Our favourite tram driver (Martin) always greeted us with the biggest smile and always asked how we were doing. The performers put on stellar shows each night. The rooms and grounds were kept clean. Overall an excellent time. There is something there for everyone to enjoy! We would love to go back.
Stayed 9 nights in Aug 2025

2/10 Terrible

Yurisleidy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Experiencia horrible, servicio malísimo, para comer tenias que reservar todos los días a una hora específica, el internet súper malo imposible conectarse, y el costumer service malísimo.
Stayed 5 nights in Aug 2025

6/10 Okay

Darren Anthony

Travelled with family, Travelled with family and small children
Liked: Staff & service
Under construction. Needs updating throughout. Package tier is unclear. Didn’t honor “platinum” despite being sold platinum by Expedia. Found out two other groups who booked through Expedia had same experience. Hotel will try to upsell you to platinum. Only handful of food options. Bar tender at main pool bar isn’t the friendliest guy. Felt like we were a bother when we asked for anything. Pushy sales people scattered throughout from excursions, photographers, time share sales, etc. We needed medical care. Only first aid available (band aid and antiseptic) despite claim of medical staff on site. Medical staff unequipped to handle small cut. Not very helpful. Advised would need to take a ride to a “sketchy area” to the hospital. Food was about a 2-3 out of 5. Very spread apart resort so super inconvenient to access anything. Kids entertainment was lack luster. Would not visit again. Concierge Betzy was fantastic and very helpful! Wendy (waitress) was also great!
Stayed 7 nights in Aug 2025

10/10 Excellent

Zainab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, got upgraded and enjoyed VIP perks
Stayed 5 nights in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 7 nights in Aug 2025

8/10 Good

Edisson

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Van Tuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and entertainment was great.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yoaliztli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FeliZ

Muy cómoda y contentos la familia
Stayed 2 nights in Aug 2025

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel,
Stayed 7 nights in Aug 2025

6/10 Okay

Yuli, Miami

Travelled with family
Disliked: Property conditions & facilities
Our stay was okay overall. The walk-in pool rooms and Platinum bar service were highlights, and breakfast was fantastic thanks to Francisco’s exceptional service. However, check-in was disorganized, with delays in getting our second room. Some special touches for my husband’s birthday didn’t go as planned, including a $70 balloon arrangement that had fallen apart before we even got to the room. Food quality was ok, great breakfast, but other meals were more like standard buffet fare than authentic cuisine. The beach had seasonal seaweed and odor, and the Platinum pool, though nice, wasn’t strictly adults-only. We might return after renovations are complete to give the resort another chance.
Stayed 4 nights in Aug 2025

8/10 Good

Rusbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very big resort but half of it is ubder construction and they dont mention that when you are booking, and its loud and it affects the amenities of the resort aswell
Stayed 4 nights in Aug 2025

10/10 Excellent

Cesar Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Khadeer

Stayed 3 nights in Jul 2025

10/10 Excellent

Garett, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025