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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
Exterior
Exterior
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪15 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Club Pool Access

Family Club Pool Access | Free minibar, in-room safe, desk, blackout curtains

Family Club Pool Access

  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Club Deluxe

Family Club Deluxe | Children’s theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room

Room | View from room

Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

8.0 out of 10
Very good
(223 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

8.0 out of 10
Very good
(29 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Platinum Suite

Free minibar, in-room safe, desk, blackout curtains

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout curtains

Laguna Villa Suite

9.4 out of 10
Exceptional
(13 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas
Grand Sunset Princess - All Inclusive
Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.4 out of 5, Excellent, 353 reviews
The price is €204
includes taxes & fees
1 Jun - 2 Jun
Grand Sunset Princess - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 10 restaurants and 15 bars/lounges
  • Splash around at the free water park or swim in the indoor and 12 outdoor pools
  • Indulge with aromatherapy, Swedish massages or detox wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • 11 minutes by car from Quinta Avenida and 7 minutes from El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Mexican Restaurant – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Grill Restaurant – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Italian Restaurant – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Internacional Restaurant – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to on-site nightclubs

On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (5,425 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2166 out of 4445 reviews
Rating 8 - Good. 1065 out of 4445 reviews
Rating 6 - Okay. 630 out of 4445 reviews
Rating 4 - Poor. 283 out of 4445 reviews
Rating 2 - Terrible. 301 out of 4445 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael L.

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort. 10/10 service. Thank you
Stayed 4 nights in Feb 2026

6/10 Okay

Thea Regina

Stayed 4 nights in Feb 2026

10/10 Excellent

Irene

Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely phenomenal stay! This resort is truly stunning—beautifully designed, incredibly spacious, and spotless from top to bottom. Every detail feels luxurious and well cared for. The staff made the experience even more exceptional with their warm, welcoming, and genuinely courteous service. I can’t recommend this place highly enough!
Stayed 8 nights in Feb 2026

8/10 Good

Miriam

Stayed 6 nights in Feb 2026

6/10 Okay

Carina

Travelled with group
Liked: Amenities, property conditions & facilities
Staff seemed to favor white Americans. Its unfortunate because as a Mexican born in the US I would never favor any race I would try to be accommodating to all guest
Stayed 5 nights in Feb 2026

6/10 Okay

Rosalba

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the resort and especially the rooms but didn't like that half of the resort was under construction. We had a hard time getting reservations for the restaurants as well as it appeared there were too many people at the resort for the number of restaurants available.
Stayed 4 nights in Feb 2026

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful resort. Even though it was under reservation it was fantastic.
Stayed 4 nights in Feb 2026

8/10 Good

Chelsy

Travelled with partner
Liked: Cleanliness
The room was great, staff were amazing. There was one issue in that I was not informed of the construction. I had initially booked at the Princess Riviera, so I was concerned when we arrived at a different resort. The resort itself didn’t have as much to offer because of the construction.
Stayed 7 nights in Feb 2026

8/10 Good

Amanda

Stayed 9 nights in Feb 2026

10/10 Excellent

Joe

Stayed 6 nights in Feb 2026

10/10 Excellent

Joaquin

Stayed 3 nights in Feb 2026

10/10 Excellent

Cindy

Liked: Cleanliness, amenities
Beautiful resort
Stayed 3 nights in Feb 2026

6/10 Okay

Edith

Travelled with family
Liked: Amenities, property conditions & facilities
Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.
Stayed 5 nights in Feb 2026

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very nice but toiletries were not refilled we had to request them....pools were cold....staff caters to americans I felt ignored we had to litterally be in there face to get service...also I had 14 people with me and they made it difficult to do dinner reservation.I had to speak to supervisor to get help
Stayed 4 nights in Feb 2026

4/10 Poor

marc

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel refused to refund day that was missed by flight delays. Mini bar not stocked after first day. 1 bathroom works in middle of long walking resort. Construction noise 100% of the time starting at 8am. No good direction on services Concierge unable to book Asked for special occasion only to tryto sell packages on but we recieved no benefit No elevator except at front Package stated free spa day. Which was 20 minute foot massage. Got rebooked to sister hotel after booking went through due to construction no discount. Over priced everything. 40$ for 6 pills to help with travelers diarea Ice gave travelers diarea.
Stayed 4 nights in Feb 2026

10/10 Excellent

jennifer

We traveled with 7 people ages 8 months - 46 years old. We had 2 deluxe rooms that connected to each other. We initially booked with Riviera but was relocated to Sunset because of construction on 1/2 the resort. Had option of 4 pools and beach for swimming including one kids pool and water slides. Food in buffet was average and we didn't eat at many of the restaurants
Stayed 7 nights in Feb 2026

10/10 Excellent

Alex

Stayed 1 night in Feb 2026

6/10 Okay

Elaine Yoke Leng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amenities and food
Stayed 2 nights in Feb 2026

8/10 Good

Stephanie, Exmore

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful
Just a little view of the beach
The tub that was in my room.. 1000/10
Stayed 3 nights in Feb 2026

4/10 Poor

Jose Jesus

Travelled with partner
Disliked: Amenities, property conditions & facilities
*BEWARE All inclusive does not mean all inclusive, expect to be nickel and dimes upon check in and up charged another 30% for amenities that were already included in the booking according to Expedia. Not to mention booking on Expedia and getting an email the next day saying they’re moving you to their sister resort. Very misleading on the initial booking. Spend your money at a more reputable, honest resort. Absolutely not worth the premium price tag (after all the upcharging). Very disappointing!
Stayed 6 nights in Jan 2026

10/10 Excellent

Robert M

Stayed 4 nights in Jan 2026

6/10 Okay

Julie

Stayed 3 nights in Feb 2026

6/10 Okay

Robert

Travelled with family
So much under renovation during the stay and we werent informed until after booking. A lot of amenities not available during the stay including the beach front restaurant and pool side snack bar
Stayed 7 nights in Jan 2026

6/10 Okay

ALLAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Funny story, I was offered spa treatment by someone there and it ended up being a sales pitch to something else. And it turned into a stressful vacation. I won’t recommend this place. I did like the resort but this sales people need to learn boundaries. Still didn’t get my 650.0 deposit back. Which I will have the credit card company handle. Thanks !
Stayed 4 nights in Jan 2026