WIN DAY Playa - Hotel Express

2.0 star property

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Room options

View all photos for Deluxe Room, 1 Queen Bed

A bedroom with a checkered floor, a bed with patterned bedding, a painting of flamingos, and a window with a city view.

Deluxe Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, 1 King Bed

A bedroom with a bed, a ceiling fan, a purple wall art, and a checkered floor.

Deluxe Studio, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

A hotel room with two beds, a TV mounted on the wall, a small table with a remote control, and a water bottle on the table.

Comfort Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Triple Room

A modern hotel room with two beds, a flat-screen TV, a ceiling fan, and a checkered floor.

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Panoramic Studio Suite

A hotel room with a bed, a checkered floor, a balcony with a view of the city, and a ceiling fan.

Panoramic Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio

A hotel room with two beds, a TV mounted on the wall, a small table with a remote control, and a water bottle on the table.

Comfort Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Studio

A hotel room with a checkered floor, a bed, a desk with a chair, a television, and a window.

Comfort Studio

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Deluxe Triple Room | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a window with blinds, a ceiling fan, and a wall-mounted painting.

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

WIN DAY Playa - Hotel Express

This smoke-free hotel features an outdoor pool, a rooftop terrace and a 24-hour front desk. WiFi in public areas is free.
WIN DAY Playa - Hotel Express offers 47 accommodations with a safe and blackout curtains. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at WIN DAY Playa - Hotel Express, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach
As a guest of WIN DAY Playa - Hotel Express, you'll find an outdoor pool and a rooftop terrace. Public spaces have free WiFi.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Mini-fridge

More

  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Winday Del Carmen Del Carmen
HOTEL WINDAY PLAYA DEL CARMEN Hotel
HOTEL WINDAY PLAYA DEL CARMEN Playa del Carmen
HOTEL WINDAY PLAYA DEL CARMEN Hotel Playa del Carmen

WIN DAY Playa - Hotel Express Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 203 reviews
Rating 8 - Good. 50 out of 203 reviews
Rating 6 - Okay. 19 out of 203 reviews
Rating 4 - Poor. 11 out of 203 reviews
Rating 2 - Terrible. 27 out of 203 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Akim

Liked: Cleanliness, amenities, property conditions & facilities
Great location, Excellent view, very helpful staff!
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Good location, decent place for the price. Very nice staff. Free coffee in the lobby very welcome.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Donald

Liked: Amenities
Friendly staff
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good centric spot in Playa del Carmen, very close to the main street where you can go to catch the buses that go to Tulum and Cancun. Some stores and restaurants near by for convenience and overall the staff was welcoming and helpful in things like calling me a cab and storing my luggage. Recommended.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rodion

Staff A+
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities
Yes everything was good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Melani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was everything we needed.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

The hotel was a good budget friendly option. It was clean and in a good location.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly hotel, a short walk from the action of 5th Ave.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly Staff

Easy check-in and extremely friendly staff.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Nicole

Liked: Staff & service
Good value. Clean friendly staff.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Buenos
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Luís

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Tanya

Disliked: Cleanliness
Dirty, not clean at all don’t even provide you with the blanket then at the end of the stay they try to charge you $20 for a towel that has a little tiny bit of makeup on it. I would not recommend this place way overpriced. It should be like $40 a night.
Stayed 8 nights in Dec 2025
Verified

6/10 Okay

Todd

Liked: Property conditions & facilities

Decent Hotel

The room was nice and the hotel was clean but the location was a bit far from the activities.
Stayed 7 nights in Dec 2023
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The cleaning in the room was awful, hair and stains everywhere, the staff is rude and unhelpful and the elevator isn’t working
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Jennifer Andrea

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They should clean more the rooms my sheets was dirty with stains and find some hair in the pillows also the towels had some stains and the fridge was dirty, and elevator was not working and I had 2 big luggage’s with me and needed to left one at the car. It was okay but I’ll not stay again. Staff was nice though.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Merle

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was relatively clean upon arrival. We had to ask after our 3rd day if someone could clean our room, fresh towels and bed linen. Most hotels have a card that you can place in the door (do not disturb/please clean room). No bar fridge in the room which wasn’t great at all. The street is busy which made sleeping in a little later next to impossible.
Stayed 7 nights in Dec 2025
Verified

2/10 Terrible

ed

Liked: Cleanliness
Disliked: Staff & service, amenities
AC didnt work, had to open blinds all the way on floor to ceiling window to let in air leaving ourselves totally exposed. To the street. Wouldn't discount room for no AC, as it was late already we didn't have much option but to stay. The elevator only allows 2 people no bags or 1 person with a bag., leaving us doubting the safety of elevator so we used the stairs. Room was. Lean.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent. I just wish they would give you a towel in better condition
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Niles

Liked: Cleanliness, staff & service
Staff was good. The room was clean. Towels and sheets could of been better, as well as the shower hot water was temped at warm at best. Overall a decent value for short trips
Stayed 3 nights in Jan 2025