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Hotel52

3.5 star property

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Photo gallery for Hotel52

Outdoor pool, pool loungers
Property video
Lobby
Breakfast area
Outdoor pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Calle 52 entre 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board

Standard Double Room

7.6 out of 10
Good
(5 reviews)
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

In-room safe, iron/ironing board

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms, City View

In-room safe, iron/ironing board

Family Suite, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, iron/ironing board

Deluxe Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, iron/ironing board

Deluxe Quadruple Room

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel52

This smoke-free hotel features an outdoor pool, a swim-up bar and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, a 24-hour front desk and express check-in.
Hotel52 offers 83 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel52. During your stay, you're just a quick walk from Mamitas Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the swim-up bar. WiFi is free in public spaces. An outdoor pool, spa services, and multilingual staff are also featured at Hotel52. The hotel can provide wedding services and tour/ticket assistance. Limited free parking is available on a first-come, first-served basis.

This Beaux Arts Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Beaux Arts architecture
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel52

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 1000 per accommodation, per stay
  • Cleaning fee: MXN 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel52.

Property is also known as

HOTEL52 Hotel Playa del Carmen
HOTEL52 Hotel
HOTEL52 Playa del Carmen
HOTEL52 Hotel
HOTEL52 Playa del Carmen
HOTEL52 Hotel Playa del Carmen

Hotel52 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 695 reviews
Rating 8 - Good. 221 out of 695 reviews
Rating 6 - Okay. 106 out of 695 reviews
Rating 4 - Poor. 39 out of 695 reviews
Rating 2 - Terrible. 38 out of 695 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Pramoda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The person at the check-in desk didn't want to explain where anything was (parking, breakfast, etc.) and seemed annoyed when we asked.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 9 nights in Jan 2026

6/10 Okay

Rosa

Travelled with partner
Disliked: Amenities
We booked this last minute to be closer to the airport for an early flight. For one night and the price it was ok, but definitely not for more although the location was good. Room had a damp smell, it improved once we opened the window. Breakfast had limited options and very slow service since it was a team of two (the young lady who did all the front line work like taking the order, waitress and bus the tables and then the chef). Only drink options were coffee and orange juice. I asked if I could just get a cup of hot water since I bring my own tea bags for this type of situation and the response was yes, but I’d have to pay extra. I could tell the girl was embarrassed to have to charge for water. It was over 30 minutes before we got our food, which was fruit, scrambled eggs and toast. i am glad we were one of the first to head over for breakfast because by the time we were done all the tables were taken so it would have probably been over an hour at that point.
Stayed 1 night in Jan 2026

8/10 Good

Carol

Liked: Cleanliness
Easy check-in. Slight mix-up with our first room - it was already occupied by someone. Front desk resolved quickly. Room was basic and met our needs.
Stayed 1 night in Jan 2026

8/10 Good

Guillermo

Stayed 1 night in Jan 2026

4/10 Poor

Elwin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room doesn't look nothing like the pictures. The room looks old, walls poorly painted. The pictures on the ad shows beautiful tiled floor and the reality is different. The floor is not tiled. The wifi is the worst, it doesn't work inside the rooms and the receptionist said that it only works in the hall way and lobby. The pool area is closed at night, no lights no staff at the rooftop pool and terrace. I would come back here. The only good thing about the room was the bed.
Stayed 2 nights in Jan 2026

8/10 Good

Silvano

Stayed 5 nights in Dec 2025

8/10 Good

Billal

Stayed 5 nights in Dec 2025

8/10 Good

George

Liked: Cleanliness, staff & service
Spotless, that depends on your definition of spotless. Yes, it was clean, but it wasn't a 5 star hotel. It was a beach hotel, but very good. And the staff was courteous and hard working. If you want to stay at an affordable safe and clean hotel on a budget, this place is good.
Stayed 12 nights in Dec 2025

6/10 Okay

Efraim

Liked: Cleanliness
Stayed 1 night in Dec 2025

4/10 Poor

Silvia

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Staff, not welcoming and not helpful
Stayed 1 night in Dec 2025

4/10 Poor

Hermes

Business traveller
Liked: Staff & service, amenities
Not Hot water inside the property
Stayed 2 nights in Dec 2025

8/10 Good

Breanne

Liked: Cleanliness, staff & service
The location was perfect for us, just off 5th but not in the busy section. The lobby is cute as well as the garden space between the buildings. Something to note is it appears that the king rooms all face the garden while the rooms with two beds face the street. The hotel is probably due for some upgrades but there was nothing wrong with it. Sheets were clean and the staff was very kind and helpful. I wish the breakfast was a bit better, we ate there on the first morning and didn’t go back. I also wish that they left bottles of water in the room and that there was a mini fridge.
Stayed 4 nights in Dec 2025

2/10 Terrible

Nicolas

Disliked: Property conditions & facilities
They asked me for a deposit which isn’t stated in the property details, the hotel is old and outdated the beds are hard
Stayed 4 nights in Nov 2025

10/10 Excellent

NEEL

Stayed 1 night in Dec 2025

8/10 Good

Brenda, Penticton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For the price and location it was great. The staff was quiet but friendly when approached. The building is concrete and a bit older but very well kept. Like older buildings I stayed in in Spain and England it has an older smell but no mold or mildew. The breakfast was delicious. The rooftop pool and restaurant was beautiful. Very handy to 5th ave and local public beach. Yes I would stay here again. Only thing to know is there is no bottled water in the room.
Stayed 1 night in Nov 2025

4/10 Poor

Hanen

Disliked: Amenities, property conditions & facilities
Room no water bottle no amenities at all staff don’t understand English poor place
Stayed 4 nights in Oct 2025

8/10 Good

Cheryl

Stayed 3 nights in Aug 2025

2/10 Terrible

Stacy, Airdrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I made this reservation late one night and had an error on the dates. I tried immediately to contact the hotel and they insisted I fix it through Expedia, however, when Expedia finally got a hold of them they wouldn't allow the correction, so I am now out the money for the reservation.
Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Stayed 5 nights in Jun 2025

8/10 Good

Nithin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to 5th avenue so you can just walk everywhere. lots of shopping and dining options
Stayed 6 nights in May 2025

10/10 Excellent

Marian Moreno, Eagle Pass

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and cold.
Stayed 5 nights in Jun 2025

6/10 Okay

Rafael

.
Stayed 5 nights in May 2025

6/10 Okay

Juan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025