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Aparthotel

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

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Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

6 restaurants, breakfast, lunch, dinner served; international cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
2 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • Room service
  • Outdoor space

Explore the area

View in a map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Maroma Beach
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Room (CSTG)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Club | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 1 King Bed (Club | Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms (Mangrove View)

  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 3 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 3 Bedrooms (Mangrove View)

  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 1 Bedroom (Top Floor | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Top Floor | Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mangrove View)

Shower, free toiletries, hair dryer, bathrobes

Suite, 1 Bedroom (Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Presidential Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Ocean View (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed, Ocean View (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed, Oceanfront (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View | Soaker Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Club | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds (Club | Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Oceanfront (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Ocean View (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 2 Queen Beds, Ocean View (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
The Royal Haciendas All Inclusive
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,830 reviews
The price is €232
includes taxes & fees
17 Nov - 18 Nov
The Royal Haciendas All Inclusive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

All-inclusive aparthotel with 6 restaurants and 2 outdoor pools
Catch some rays on this aparthotel's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the aparthotel's 6 restaurants. The apartment provides a sofa bed and a coffee/tea maker, plus free WiFi and a flat-screen TV with satellite channels. Thoughtful touches include free minibar items and bathrobes. Other touches available are a furnished balcony and an iPod docking station.
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. This accommodation is furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at this aparthotel. During your stay, you're just a quick walk from Tres Rios Ecopark. Features include free WiFi in public areas, free self-parking and a free theme park shuttle. This luxury aparthotel has 257 apartments over 4 floors. The apartment offers free WiFi and a free stocked minibar.
  • Air-conditioned apartment with free minibar items, furnished balcony and sofa bed
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Casa Las Islas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with hot stone massages, body treatments or manicures and pedicures at Ya Ax Che
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • 11 minutes by car from Gran Coyote Golf and 12 minutes from Maroma Beach
  • Free theme park shuttle service
This aparthotel is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At this aparthotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen aparthotel is smoke free.

Casa Las Islas – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Porto Bello – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Kotori – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Hacienda Grill – This poolside restaurant specialises in international cuisine and serves brunch, lunch and dinner. Open daily.
Il Forno – This poolside restaurant specialises in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • 2 poolside bars
  • 24-hour room service
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Segway rentals/tours
  • Snorkelling
  • Fishing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Kakao beach area is included for Vacation Club Members only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Reviews

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

7.0

Good

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

Reviews

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025