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Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

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Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Sauna, hot tub, steam room, body treatments, aromatherapy
6 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
Private beach, white sand, beach cabanas, sun-loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Junior Suite Mangrove View With Balcony

Junior Suite Mangrove View With Balcony | Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite Mangrove View With Balcony

8.0 out of 10
Very good
(9 reviews)
  • Canal view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for JUNIOR SUITE SOAKER TUB - ADULTS ONLY

JUNIOR SUITE SOAKER TUB - ADULTS ONLY | Free minibar, in-room safe, blackout curtains, iron/ironing board

JUNIOR SUITE SOAKER TUB - ADULTS ONLY

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for JUNIOR SUITE SWIM UP - ADULTS ONLY

JUNIOR SUITE SWIM UP - ADULTS ONLY | Free minibar, in-room safe, blackout curtains, iron/ironing board

JUNIOR SUITE SWIM UP - ADULTS ONLY

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

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About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Catch some rays on Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to furnished balconies or patios. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

A private beach and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive. During your stay, you're just a quick walk from Tres Rios Ecopark. Features include free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Casa Las Islas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, facials or hot stone massages at Ya Ax Che
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • 11 minutes by car from Gran Coyote Golf and 12 minutes from Maroma Beach
  • Free theme park shuttle service
Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Casa Las Islas – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Porto Bello – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Kotori – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open selected days.
Hacienda Grill – This poolside restaurant specialises in international cuisine and serves brunch, lunch and dinner. Open daily.
Il Forno – This poolside restaurant specialises in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free theme park shuttle
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • 4 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 180 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Kakao beach area is included for Vacation Club Members only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 24 reviews
Rating 8 - Good. 1 out of 24 reviews
Rating 6 - Okay. 5 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 5 out of 24 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos and Abel at the pool bar are the friendliest staff you could ask for. Always there with a smile.
Stayed 4 nights in Mar 2026

6/10 Okay

CHRISTINA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Unless you are a member of La Herencia, expect to be treated a little less. From menu quality of just saying hola!
Stayed 7 nights in Mar 2026

6/10 Okay

Doris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está muy hermosa, Pablo Rendón en la registracion nos dio un servicio excelente, siempre pendiente de nuestros necesidades asta una simple curita te la conseguía, personas como él se merecen un reconocimiento su servicio era igual para todos miembros o no él daba lo mejor. pero el servicio para los que no somos miembros es diferente, en el servicio de la comida pedí más de una vez bebidas en la área de la playa que nunca llegaron, el restaurante de desayuno el servicio fatal nunca preguntaban si necesitabas algo, tienes que andar persiguiendo a los meseros para que te traigan las bebidas. Deberían tener un mejor trato también para los no somos miembros porque todos estamos pagando. Gracias a Pablo por su gran servicio al cliente.
Stayed 4 nights in Feb 2026

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities
Great rooms and very kind staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Hadassah

Stayed 5 nights in Feb 2026

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.
Stayed 6 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025

4/10 Poor

Peter

Stayed 4 nights in Feb 2026

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran
Stayed 6 nights in Dec 2025

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