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Hotel Playa Encantada

2.5 star property

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Photo gallery for Hotel Playa Encantada

Property entrance
A buffet setup with various food items and a decorative centerpiece.
A modern hotel room with a large bed, a sofa, a coffee table, and a view of the outdoors through a large window.
Reception
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪9 min walk‬

Room options

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Master with Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, and a view of the city through large windows.

Standard Room

7.0 out of 10
Good
(7 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, Multiple Beds

A hotel room with two beds, a ceiling fan, an air conditioner, a window with curtains, a small table, and a chair.

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 150 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room Standard with Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Street View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Playa Encantada

Along with an outdoor pool, this hotel has a children's pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site.
Hotel Playa Encantada offers 32 accommodations with a safe and an iron/ironing board. 32-inch LED televisions come with satellite channels.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Hotel Playa Encantada. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 5-minute walk from Quinta Avenida and 11 minutes on foot from Mamitas Beach
Hotel Playa Encantada offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Playa Encantada.

Smoking is allowed in designated areas at this Beaux Arts Playa del Carmen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 195 for adults and MXN 195 for children

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 195 for adults and from MXN 195 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-004906/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Hotel Playa Encantada.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 258 reviews
Rating 8 - Good. 78 out of 258 reviews
Rating 6 - Okay. 32 out of 258 reviews
Rating 4 - Poor. 7 out of 258 reviews
Rating 2 - Terrible. 6 out of 258 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the beach, and close enough to the 5th Avenue buzz.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Miroslaw R

Liked: Cleanliness, property conditions & facilities
Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Faye

Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.
Stayed 21 nights in Feb 2026
Verified

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Recommended food spots for us
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, property conditions & facilities
Clean room quick check in
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

??

Great hospitality and location. Mucho gracias!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Joshua

Disliked: Cleanliness, room comfort
The hotel is in a great location and covers all the basics for an ok stay. However there were a few things that could be improved. We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay . We spent most of the day out so it made it better for us however we wouldn’t stay here again .
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location 1 block from Bus terminal
Stayed 1 night in Sep 2024
Verified

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Irene

Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was centrally located and an easy walk for anything you need! 4 blocks from the beach!
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2025
Verified

6/10 Okay

JAMIE

Average layover hotel
Stayed 1 night in Jan 2025
Verified

6/10 Okay

norma borjas

Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel very close to the 5th ave close for supermarkets and restaurants
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Cassandra

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach
Stayed 1 night in Dec 2024
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
Stayed 1 night in Oct 2025
Verified

8/10 Good

Oscar Treviño

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxis and Food Store around the corner
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun!
Stayed 28 nights in Jan 2024