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Hyatt Zilara Riviera Maya Adults Only All Inclusive

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

A resort with a large central pool, multiple smaller pools, and a beach area.
Property video
A grand lobby with a central staircase, marble flooring, and decorative plants.
Couples treatment room(s), sauna, hot tub, steam room, body treatments
A hotel room with a view of the beach, a sofa, a small table, and a chair.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Tropical View Double

A hotel room with two beds, a balcony, a sofa, and a TV.

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Tropical View King

A modern hotel room with a large bed, bedside table, and a flat-screen TV.

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Junior Suite Tropical View Swim Out King

A resort with a pool, palm trees, and multiple balconies.

Club Level Junior Suite Tropical View Swim Out King

9.8 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Master Suite Ocean Front King

A large bed with white linens, a ceiling fan, a macrame wall hanging, a nightstand with a vase of flowers, and a view of palm trees through a large window.

Club Level Master Suite Ocean Front King

  • Sea view
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Junior Suite Ocean Front Double

A hotel room with two beds, a balcony with a view, a ceiling fan, and a small table with chairs.

Club Level Junior Suite Ocean Front Double

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Level Junior Suite Ocean Front King

A hotel room with a large bed, a ceiling fan, a round table with chairs, and a view of the outside.

Club Level Junior Suite Ocean Front King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Junior Suite Ocean Front Private Pool King

A poolside area with a lounge chair, a man and a woman by the pool, and thatched umbrellas in the background.

Club Level Junior Suite Ocean Front Private Pool King

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Junior Suite Pool View Swim Out King

A modern hotel room with a large bed, bedside table, and a flat-screen TV.

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(10 reviews)
  • Resort view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King | Premium bedding, down duvets, free minibar, in-room safe

Club Level Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Presidential Suite King

Premium bedding, down duvets, free minibar, in-room safe

Club Level Presidential Suite King

  • Garden view
  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, aromatherapy or detox wraps at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive such as an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (136 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 666 out of 1058 reviews
Rating 8 - Good. 226 out of 1058 reviews
Rating 6 - Okay. 104 out of 1058 reviews
Rating 4 - Poor. 37 out of 1058 reviews
Rating 2 - Terrible. 25 out of 1058 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, nice beach, good entertainment, good food
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Katrina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. The staff is so helpful and nice. In a great location
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Kristien

Liked: Cleanliness, staff & service
The property was beautiful and the amenities were amazing, but the genuine kindness of the staff and quality of service is what truly made our trip. Would recommend!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. We had an amazing vacation! Definitely going back!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel was the best! 3rd time back at this resort and can’t wait to return!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was amazing! Fernanda and Christian were wonderful.
Stayed 7 nights in Mar 2026
Verified

2/10 Terrible

Titanna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The spa was literally the best thing about this resort! Probably the only thing good…
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Nice quiet place. Friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Adaora

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hospitality
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
The whole experiece was amazing. From the hotel, the staff, the views and the food!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

amon

Liked: Cleanliness, amenities, property conditions & facilities
The room, pool area, restaurants and staff were excellent!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and comfortable hotel. Nice pool. Rooms large and comfortable bed and nice swim out area. Highly recommend
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
We loved it here! Smallish resort with amazing service! The food was good, we just wished there were more options. Some of the chairs at the pool could stand to be replaced but we truly loved our time here. We would definitely come back and would recommend to others.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Was amazing!!!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

kevin l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. Rooms were clean.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Pool chairs were impossible to get had yo ne uo by 530am to get chairs- Robes in room would be nice Akso would be nice to make dinner reservations at all restaurants everything was booked when we got there for almost the entire week. staff very friendly and helpful
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing resort to stay in!
Stayed 5 nights in Oct 2025
Verified

8/10 Good

alana

Liked: Cleanliness
Friendly staff and great food.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Robert David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff - thoroughly enjoyed our 5 days at the resort!
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was amazing and hotel was very clean. Room service was excellent. The only thing is one night we had no water.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
We loved our trip! The room was clean, food was very good and the staff was amazing!! Hope to come back soon
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nadeem

Liked: Cleanliness, amenities, property conditions & facilities
Good value resort. We had a great time. Love the hard work staff put into everything that was offered. I would recommend it for a fun family stay.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and delicious food
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

CHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff
Stayed 4 nights in Mar 2026