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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

An aerial view of a resort with a large swimming pool, palm trees, and a beach.
Property video
A spacious atrium with a high glass ceiling, surrounded by lush greenery and palm trees.
A spacious atrium with a central fountain, surrounded by lush greenery and palm trees.
A resort with a large pool, palm trees, and a beach view.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪18 min walk‬
  • Place, Maroma Beach
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite

A hotel room with a large bed, a television, a dining table, and a view of palm trees outside.

Suite

9.2 out of 10
Wonderful
(24 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (Butler Suite)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Pool View

A balcony with a wicker chair, a sofa, and a view of a pool and palm trees.

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (Corner, Butler Suite)

A balcony with a view of the ocean, a jacuzzi, and a balustrade.

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Romantic Villa, Private Pool (Butler Service)

A modern poolside area with a clear blue pool, white lounge chairs, and a pergola.

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Upper Floor)

A balcony with a view of palm trees, a wicker chair, a sofa, and a small table.

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

A balcony with a wicker chair, a sofa, and a view of the beach.

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Promo)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Pool Walkout)

A hotel room with a bed, a striped armchair, a small table, and a painting on the wall.

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

Frette Italian sheets, premium bedding, down duvets, free minibar

Room

  • Sea view
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

Frette Italian sheets, premium bedding, down duvets, free minibar

Room

  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

Frette Italian sheets, premium bedding, down duvets, free minibar

Room

  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

20 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free resort. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a golf course, an indoor pool and a nightclub are on-site.
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with DVD players and free minibar items. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Paraiso Golf Course. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Venecia, one of the property's 20 restaurants and 6 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools
  • Indulge with massages, body wraps or body scrubs at Spa Sensations
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, tennis courts and a gym
  • 1.3 mi (2.2 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of JOIA Paraíso by Iberostar - Adults Only - All Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 20 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 4 meeting rooms are available. Event space at this resort measures 37835 square feet (3515.00 square metres) and includes a conference centre. An indoor pool, a health club, and a nightclub are also featured at the luxury JOIA Paraíso by Iberostar - Adults Only - All Inclusive. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Venecia – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Haiku – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Bella Vista – This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf – This restaurant specialises in international cuisine and only serves dinner. Open daily.
La Brisa – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1001 reviews
Rating 8 - Good. 133 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to Joia and everything was excellent — the food, the room, and the staff were all amazing. Highly recommend!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Balmix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, good pool. Cabanas are showing a
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well kept, staff are incredibly warm and inviting. The restaurants are beautiful and the food is delicious. I have stayed here twice now and I'll definitely be back for a third time. You can't go wrong with choosing this resort for your next vacation.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great staff!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Aristides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beachside were great. Staff was outstanding.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Marsha Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was pleasant and friendly. The food and the people are great. The resort is beautiful and well maintained. One of the most relaxing weeks of my life! I will be back!!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness
Great service, food and beautiful facilites. Highly recommend.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from room. Impeccably beautiful property
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect. The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room. Big, clean, ocean front walk out.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous, clean, friendly, safe property!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

ronald s

Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Patricia Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent food
Stayed 9 nights in Sep 2025
Verified review

4/10 Poor

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning , but the food is really bad.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Gilda

Staff were friendly, a
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was amazing!
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Sheryl

Liked: Cleanliness, amenities, property conditions & facilities
The whole resort is very clean. Butler service was great. Beach was clean and beautiful! Main pool was lots of fun!
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Annette

Liked: Staff & service
Overall resort was great. The beach is another story. The seaweed was bad and beach had lots of rocks.
Seaweed.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liliana

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and hospitality!
Stayed 3 nights in Jul 2025